Where to start!! Received cold Pizza twice when ordering by room service! Prices on food and drinks have gone up during Pandemic, but the food on this Hotel is mediocre and no way near the quality and price you get from restaurants like Tike downtown Yalova. There are a lot of road noise in the rooms if you end up in rooms closes to the road. I ran into a problem with my booking/payment and for 10 days i every day talked with staff at front desk too solve the issue! every day a new storie and explanation how to solve the issue! In the end Hotels.com customer service called the Hotel directly to solve the problem, but even then the hotel staff was asking for proof that i have pre-paid for the room true Hotels.com. Am sorry to say, but there are a lot improvement potensial both in management, restaurant and front desk staff that needs to be "feed by spoon" to understand what you are saying. On the positive side, rooms are ok, internet speed is stable and ok and the gym is great.