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Avaliações de Quality Inn & Suites Downtown

2.5 out of 5
Quality Inn & Suites Downtown
675 Goyeau St, Windsor, ON

Avaliações

7,8

Boa

Nota 10 - Excelente. 331 de 1002 avaliações" "
Nota 8 - Boa. 383 de 1002 avaliações" "
Nota 6 - Ok. 153 de 1002 avaliações" "
Nota 4 - Insatisfatória. 75 de 1002 avaliações" "
Nota 2 - Terrível. 60 de 1002 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

7,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

José

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2018
Resposta de Stewart wood em 23 de jul. de 2018
Thank You.

8/10 - Boa

Jared A

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Manager on duty last night was very friendly and even called our room to make sure everything was good. Beds were comfy and location was great
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services Manager em 13 de mai. de 2024
Thank you very much for taking the time to write a review from your recent stay with us. It was a pleasure welcoming you to the hotel and I'm really happy to know you enjoyed your stay. We appreciate you choosing to stay with us and hope to see you again soon!

8/10 - Boa

Mahdi

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
All together it was good; the receptionist was not welcoming
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Guest Services Manager em 6 de mai. de 2024
Dear Mahdi,Thank you for taking the time to let us know about your recent stay with us. We're glad to know you enjoyed your stay. I sincerely apologize that you didn't feel welcomed upon arrival, as we always want our guests to feel welcomed. I will be sure to speak with the staff about this. We appreciate you staying with us and look forward to welcoming you back again in the future.Best Regards,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

4/10 - Insatisfatória

Cody

Viagem a dois
Pontos negativos: Comodidades
Bathrooms were dated and very small. Overall was clean. Not the best location, isn’t close to much.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Services Manager em 6 de mai. de 2024
Dear Cody,Thank you for taking the time to leave us your candid feedback about your stay with us. I sincerely apologize that your stay with us was less than satisfactory. We are actually close to a lot of amenities in the downtown area, such as the tunnel, some bars, restaurants and a short walk to the Casino. I will be sure to let our housekeeping staff know about your comments as well. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future for a more pleasant experience.Sincerely,Nick GrimmellGuest Services ManagerQuality Inn & Suites Windsor

10/10 - Excelente

Johnathan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and went above and beyond to make sure we had everything we needed
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services Manager em 1 de mai. de 2024
Thank you Johnathan for taking the time to give us such wonderful feedback! It's great encouragement for our staff to know this is our guests perception. I will be sure to share your comments with the staff as well. We appreciate you staying with us and look forward to seeing you again in the future!

8/10 - Boa

DENA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Services Manager em 29 de abr. de 2024
Thank you Dena! We're glad to know you enjoyed your stay with us. We appreciate you choosing our hotel and look forward to seeing you again in the future!

6/10 - Ok

Michelle

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Not only was there the charge for the room and taxes, etc. But when we arrived they withdrew a large sum from my account just in case they needed it. More than what the room cost including taxes and service fees!! They say they give the money back when you leave but it can take 3 to 5 days for it to show up on your account. So, you have to watch them to make sure they give it back. It is an old building, everyone seems to be working hard to keep it clean, but it needs some updating. The parking area is crazy small with skinny up and down areas to find parking. Parking area best suited for Yugo or smaller. Only 2 disability parking areas for the whole building. The advertising said breakfast included but the breakfast is only served until 9:30am on weekdays and 10 on weekends. Too early for us on vacation.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 28 de abr. de 2024
Dear Michelle, Thank you for writing a review and your feedback is very important to us. We apologize that you didn't have a good experience. The extra money we hold is a security deposit for damages which every hotel is standard. Yes it takes 3-5 business days depending on your credit card. Our parking lot holds 160 parking spaces and it can be tight but we do have the advantage of free parking downtown in which is a savings of 17 per day. Our breakfast room is complimentary and we do apologize for you not getting a chance to try our breakfast. If you do decide to come back please let the front desk know you would like a late breakfast maybe we can put a continental care packaqe for you on the side. We hope you would give us another opportunity in the near future.

10/10 - Excelente

Catherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was great. I was waiting and maybe it was the manager who was about to leave stopped and checked me in, he was great!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 28 de abr. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 - Boa

Tiffany

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Appreciated the free parking, but the parking lot is tight especially if you drive a truck. Minor inconvenience. Overall the hotel was very clean, and service was good. Will stay there again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services Manager em 27 de abr. de 2024
Thank you Tiffany for taking the time to write a review from your recent stay with us. We appreciate your feedback and for choosing to stay with us. We look forward to welcoming you back again in the future!

10/10 - Excelente

Rhonda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 28 de abr. de 2024
Thank you for taking the time to write a review. Your feedback is important to us and hope to see you soon.

10/10 - Excelente

John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just what you expect. Clean, good breakfast, pleasant staff. Easy walk to many restaurants.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Services Manager em 24 de abr. de 2024
Thank you John for taking the time to write a review. We appreciate your wonderful feedback and I will be sure to share this with our staff. It's always nice to get such positive feedback. We hope to see you again soon!

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Towels could be a little thicker
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 23 de abr. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and we will look into getting thicker towels. We hope to see you soon.

6/10 - Ok

Dominic

Pontos positivos: Limpeza e serviço e funcionários
Bien pour le prix peu de chose d’ouvert en semaine a cette périodes
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 22 de abr. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.

10/10 - Excelente

Angela

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The staff were very polite and friendly.The breakfast was the normal hotel fare and quite good. The beds and pillows were very comfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 22 de abr. de 2024
Dear Angela, Thank you for writing a review. We appreciate your feedback and we will continue to provide exceptional service. We hope to see you soon.

10/10 - Excelente

Aditya

Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 10 de mai. de 2024
Thank you for taking the time to writing a review. We appreciate your feedback and we hope to see you soon.

2/10 - Terrível

Alexis

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services Manager em 12 de abr. de 2024
Thank you Alexis. Our General Manager has contacted you directly regarding your recent stay.

10/10 - Excelente

Adam

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I’d recommend to others and stay again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 8 de abr. de 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 - Excelente

Erika

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Daniela em 8 de abr. de 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!Sincerely,

2/10 - Terrível

Tyler

Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 8 de abr. de 2024
I sincerely apologize that this was the perception you were given during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. I do hope we can welcome you back again in the future for a more pleasant experience.

8/10 - Boa

Wendy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Daniela em 8 de abr. de 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Downtown.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We appreciate you choosing to stay with us and look forward to welcoming you back again in the future!

10/10 - Excelente

Connor

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Derek at the front desk is a lion in the customer service industry!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services Manager em 6 de abr. de 2024
Thank you Connor for taking the time to write a review from your recent stay with us. We appreciate your wonderful comments and I will be sure to let Derek know as well. Thank you for choosing to stay with us and I we can welcome you back again soon!

10/10 - Excelente

Mohan

Hospedou-se por 1 diária em mar. de 2024
Resposta de Daniela em 22 de abr. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you soon.

10/10 - Excelente

Alex

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hot breakfast. Very close to a Wyandotte crosstown bus shelter - straight shot to both the university and the train station. Ten minute walk to downtown core and very close to the riverside. However, the immediate area surrounding the property is sketchy.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Daniela em 25 de mar. de 2024
Thank you for taking the time to write a review. We aperture feedback and we will continue to provide exceptional service. We hope to see you soon.

8/10 - Boa

Sarah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a great stay, only thing I would recommend to be better, is softer toilet paper and kleenex
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Daniela em 22 de mar. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

6/10 - Ok

kiara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Complimentary breakfast: good start to the day. Includes juices, tea, coffee, bagels, toast, scrambled and boiled eggs, sausage/bacon, oatmeal, cereal, yogurt.... Staff: friendly - especially all the ladies working the breakfast room Clean hotel. Beds are not the most comfortable and don't give good back support. Noise travels, so often difficult to sleep. Lots of parking and property grounds are clean. Just not located in the 'nicest' area. But convenient if you need to be downtown. Steps from the Windsor-Detroit tunnel and lots of restaurants. About 10 min drive to University of Windsor, shopping malls etc.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Daniela em 22 de mar. de 2024
Thank you for taking the time to write a review. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We appreciate you staying with us and I do hope we can welcome you back again in the future.

10/10 - Excelente

Jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Services Manager em 20 de mar. de 2024
Thank you Jim! We're happy you enjoyed your stay. We appreciate you choosing to stay with us and look forward to seeing you again in the future.

8/10 - Boa

Nick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Daniela em 19 de mar. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 - Excelente

james, Columbus

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The exterior to this hotel is a bit forbidding, but the facility is quite nice and well maintained. It is a good value, within walking distance of the Detroit River and promenade, and conveniently located near many restaurants.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Guest Services Manager em 16 de mar. de 2024
Thank you James! We appreciate you taking the time to write a review and for choosing to stay with us. I'm happy to know we met and exceeded your expectations. We look forward to seeing you again in the future!

8/10 - Boa

John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the only issue was there should be stairs to the upper parking as it was snowing the morning we checked out and the ramp was slippery
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services Manager em 11 de mar. de 2024
Thank you John for taking the time to write a review from your recent stay with us. We're glad you enjoyed your stay and I will definitely bring up your concern to our management team. We appreciate you choosing to stay with us and I do hope we can welcome you back again in the future.

8/10 - Boa

Patrick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s proximity to the tunnel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services Manager em 6 de mar. de 2024
Thank you Patrick! We appreciate you taking the time to rate your stay with us. We're glad you enjoyed your time with us and look forward to seeing you again in the future.

10/10 - Excelente

Alice

The room was clean and I was warmly received.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services Manager em 2 de mar. de 2024
Thank you Alice! We are thrilled that you enjoyed your stay with us. It was a pleasure meeting you upon check in. We appreciate you choosing to stay with us and look forward to welcoming you back again on your next visit to Windsor.

10/10 - Excelente

Hopeton Gary

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk attendant was polite, professional, knowledgeable, respectful and efficient.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services Manager em 2 de mar. de 2024
Thank you Hopeton Gary! We very much appreciate you choosing to stay with us and for giving us your candid feedback. We look forward to seeing you again in the future!

10/10 - Excelente

Danella

Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Services Manager em 28 de fev. de 2024
Thank you Danella! It's great to know you enjoyed your stay with us. We appreciate you choosing to stay with us and look forward to seeing you again in the future!

6/10 - Ok

Shannon

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Services Manager em 27 de fev. de 2024
Thank you Shannon for taking the time to rate your stay with us. We hope you enjoyed your stay and I hope we can welcome you back again in the future.

8/10 - Boa

KIMBERLY

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was great, room clean. Parking availability for visitors left a lot to be desired.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Services Manager em 26 de fev. de 2024
Thank you Kimberly. We appreciate you taking the time to leave your feedback from your recent stay. We're happy you enjoyed your stay and look forward to seeing you again in the future!

4/10 - Insatisfatória

Amir

Viagem de negócios, Viagem a dois
Pontos negativos: Serviço e funcionários
Bathroom without exhaust fan, surrounding area not so good & most important the lady who severed breakfast is rude she literally stands in the breakfast area and stared us while our family were having breakfast for a good five minutes as we were first in the breakfast area and no other person were there. You charged for breakfast and staring your guest why they are taking time while eating.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Daniela em 15 de fev. de 2024
Dear Amir, Thank you for writing a review and we apologize for the experience you received. The lady in breakfast meant no harm due to customer service and we will address the situation on our end. Also, breakfast is complementary. Our bathrooms on the second and third floors do not have exhaust fans they are filtered through the roof. We hope you will consider our hotel in the near future

8/10 - Boa

Patrick

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed staying here, bathrooms could do with an update. If you get a room on the first floor expect it to be a bit noisy in the morning due to the breakfast being open. The location is just off oulette which has many places to eat if you are looking for somewhere to go out to.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Daniela em 22 de jan. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and we appreciate your feedback on updating the bathrooms. We will address this to our maintenance department to see if we can make improvements. We hope you will consider booking with our hotel in the near future.

8/10 - Boa

Maureen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Daniela em 22 de jan. de 2024
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 - Excelente

Dianne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We recently stayed for a night to attend a concert at the Coliseum. The front desk staff was helpful and friendly. Our room was very clean and welcoming. Free on-site parking is a great feature, as well as the offering of free breakfast. We would definitely stay here again. Thank you!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Services Manager em 14 de jan. de 2024
Thank you Diane! We're so happy you enjoyed your stay with us. We appreciate your wonderful comments and look forward to welcoming you back again!

10/10 - Excelente

Kirsten

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services Manager em 8 de jan. de 2024
Thank you Kirsten! We appreciate you staying with us and taking the time to rate your stay with us. We're glad you enjoyed your stay and hope to see you again soon!

8/10 - Boa

Bill

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Services Manager em 7 de jan. de 2024
Thank you Bill for your review. We appreciate you staying with us and hope to see you again soon!

10/10 - Excelente

Lal singh

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Services Manager em 7 de jan. de 2024
Thank you Lal Singh for taking the time to write a review. We appreciate you staying with us and glad you enjoyed your stay. We look forward to seeing you again!

4/10 - Insatisfatória

Steve

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services Manager em 8 de fev. de 2024
Thank you Steve for taking the time to rate your stay with us. I sincerely apologize that your stay was less than satisfactory. I do hope we can welcome you back in the future for a more pleasant experience.

8/10 - Boa

Joelle

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services Manager em 28 de dez. de 2023
Thank you Joelle for taking the time to rate your recent stay with us. We're glad you enjoyed your stay and hope to see you again soon!

10/10 - Excelente

Lisa

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Services Manager em 23 de dez. de 2023
Thank you Lisa for taking the time to rate your stay with us. We're thrilled to know you enjoyed your stay and had a great experience. We appreciate you staying with us and look forward to seeing you again on your next visit to Windsor!

8/10 - Boa

ali

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Daniela em 13 de dez. de 2023
Thank you for taking the time to write a review. We appreciate your feedback and we hope to see you soon.

10/10 - Excelente

Amber

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services Manager em 6 de dez. de 2023
Thank you Amber for taking the time to give us a rating from your recent stay with us. We're happy you enjoyed your stay and look forward to seeing you again in the future!

10/10 - Excelente

Francis

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
l
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Guest Services Manager em 5 de dez. de 2023
Thank you Francis for taking the time to rate your stay with us. I'm glad you enjoyed your stay. We appreciate you staying with us and hope to see you again soon!

6/10 - Ok

Luis

Viagem a dois, Viagem com animais de estimação
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Is an old building the bad smell at the elevator as on the hallway you can hear loudly the next room the TV cable was not working breakfast not that good compare to other hotels bedroom is comfortable and clean
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Services Manager em 30 de nov. de 2023
Thank you Luis for taking the time time to leave us your candid feedback. I sincerely apologize that your stay with us was less than satisfactory. Unfortunately, the night your stayed with us, our hotels cable was out and was restored the following day. I will speak to our staff to ensure your issues are addressed as we always want our guests to have the best experience possible. I do hope we can welcome you back again in the future for a more pleasant experience.

10/10 - Excelente

Jean-Paul

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very well located!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Guest Services Manager em 28 de nov. de 2023
Thank you Jean-Paul! We appreciate you taking the time to rate your review. We look forward to seeing you again in the future!