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Avaliações de Macdonald Old England Hotel & Spa

4 out of 5
Macdonald Old England Hotel & Spa
23 Church Street, Windermere, England

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 426 de 1005 avaliações" "
Nota 8 - Boa. 340 de 1005 avaliações" "
Nota 6 - Ok. 146 de 1005 avaliações" "
Nota 4 - Insatisfatória. 69 de 1005 avaliações" "
Nota 2 - Terrível. 24 de 1005 avaliações" "

8,8/10

Limpeza

8,4/10

Serviço e funcionários

8,2/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente Opção
Boa localização, muito agradável. Ficaria mais uma noite

10/10 - Excelente

Linda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel has a bit of character .Yes it's a bit dated but the rooms are clean and tidy.Breakfast is nice but seems a slow process so expected a bit of a wait.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Agata, General Manager em 28 de abr. de 2024
Dear Linda, Thank you for your comments following your recent stay with us. I am pleased to see that you enjoyed your overall stay with us. I am sorry about the breakfast speed but I do hope this will not stop you from choosing our hotel in the future.Kind Regards,Agata

10/10 - Excelente

Fraser

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really good, clean rooms, friendly staff, a view to die for, also really comfortable, it strikes the correct balance between being really homely and having everything you would need in a hotel room in this day and age without feeling outdated or tacky.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Agata, General Manager em 8 de abr. de 2024
Dear Fraser, Thank you for your review. I am delighted to see that you enjoyed your stay with us. I do hope we will be able to welcome you again very soon.Kind Regards,Agata

10/10 - Excelente

Lee

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Superb service from start to finish. Excellent facilities…well worth a stay!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Agata, General Manager em 5 de abr. de 2024
Dear Lee, Thank you for your review. I am delighted to see that you enjoyed your stay with us and I look forward welcoming you again soon.Kind Regards,Agata

4/10 - Insatisfatória

Himanshu

Viagem com a família
Pontos negativos: Comodidades
Avoid . Although the location is good.the hotel is poorly maintained , especially the heating system. This is when you go for their best super deluxe room. We were awake till 2 am the first night, as the heating need some fixing and making huge noise all night, The website said free bottolled water, but didn't mention that its 2 complimentary bottle of 330 ml per person, per day. We booked for a coupled massage and it was the worst. The lady who did my wife's massage treatment , had no skill . So total waste of money . I also raised a complain in expedia platform, My holidays have been spoiled completely. Simply waste of money. I paid £1200 for 3 nights.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Agata, General Manager em 5 de abr. de 2024
Dear Guest, Thank you for your review. I am sorry to see that your stay was below our usual high standards and I do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

8/10 - Boa

Graeme

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Agata, General Manager em 4 de abr. de 2024
Dear Graeme, Thank you for scoring your recent stay with us. I am glad to see that you enjoyed your overall stay with us and I do hope I will be able to welcome you again soon.Kind Regards,Agata

8/10 - Boa

Linda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Disappointed in lack of fridge in the room and the charge of £20 per night for parking Apart from this stay was enjoyable
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Agata, General Manager em 1 de abr. de 2024
Dear Linda, Thank you for your review. I am pleased to see that you enjoyed your overall stay. I appreciate the comment regarding the car parking. With regards to the fridge we do have some rooms that have fridges please give us a call when you book next time and we will be happy to allocate rooms for you that has a fridge. I do hope we will be able to welcome you again soon.Kind Regards,Agata

6/10 - Ok

Dan

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Although clean and quiet, the hotel was very cold. People were putting their coats on during their evening meal. We also had to put towels on the bed over the blankets to get warm and to sleep. The sauna was out of use and the pool was so cold I only put my foot in and gave up so no use of spa facilities for the weekend either. The building itself is in a perfect location, was beautiful and has enormous potential. The food was nice but food service was dire. One guy was great, efficient and very professional despite having to work in faulty towers like conditions. Not only were they very understaffed, food took ages to come and was coming out wrong and to wrong tables. We also paid for 2 nights parking to be told after being out for the day that the car park was now full. This could have been a perfect weekend but the service and temperature really let it down.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Agata, General Manager em 28 de mar. de 2024
Dear Dan, Thank you for taking the time to feedback following your recent stay with us. Please accept my apology for the shortfall during your stay with us. Guest feedback is extremely important for us to ensure we improve on the services we provide to our guests. I do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

8/10 - Boa

ROBERT

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The staff are excellent from front desk to cleaning staff - friendly, polite, hard working and helpful. The location is fantastic. It appeared the restaurant was a little understaffed during breakfast and dinner. I did have a few issues during my stay which I feel were addressed by the manager when settling the bill. I have to say though, the pool isn't suitable for families with very young children due to the cool temperature which I think should be noted somewhere.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Agata, General Manager em 28 de mar. de 2024
Dear Robert, Thank you for your feedback following your recent stay with us. I am delighted to see that you enjoyed your overall stay with us. Thank you for your comment regarding the pool area this will be passed to Leisure and Spa Manager for review to ensure pool is correct temperature for everyone to enjoy. Thank you again and I hope we will be able to welcome you again soon.Kind Regards,Agata

10/10 - Excelente

Steven

Pontos positivos: Limpeza e condições e instalações da propriedade
Lovely place to stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Agata, General Manager em 26 de mar. de 2024
Dear Steven, Thank you for scoring your recent stay with us 5 out of 5. We look forward welcoming you again soon.Kind Regards,Agata

6/10 - Ok

Jo

Viagem a dois
Pontos negativos: Serviço e funcionários e comodidades
The car park was located in a difficult to find area and there was nowhere to park outside the hotel to pick up the car park fob. The cost of £20 was excessive considering that the car park was not on site. The drinks in the bar were very over priced and we had to wait quite a while to get served. The menu for the restaurant as advertised on the website was very different to the one on offer, which had a very limited choice of options. There were limited towels in the room and for the price paid, I would have expected a better service. Overall ridiculously overpriced.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Agata, General Manager em 16 de mar. de 2024
Dear Jo, Thank you for taking the time for posting your review following your recent stay with us. I am sorry to hear that you did not fully enjoyed your stay with us and I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

6/10 - Ok

Yogesh

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
We booked a deluxe room and we were provided with a room that had a skylight and no window we changed the room. We changed the room into considerably smaller one one with a small window at no reduction in the cost. I also informed it was a special weekend as we were celebrating our 40th wedding anniversary and they were not even aware of it. Will think twice before booking a McDonalds hotel in the future.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Agata, General Manager em 28 de fev. de 2024
Dear Yogesh, Thank you for your review following your stay with us. I appriciate your comments regarding the size of the rooms. The team tried to offer you a room with a better window and a view, unfortunately these are smaller as you said, than the rooms with sky light window. We do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay. Kind Regards,Agata

6/10 - Ok

Melanie

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Great location
Overall ok. The hotel could do with a little TLC, also the sauna was out of order
Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Melanie, Thank you for your review following your recent stay with us. I am sorry about the issues you had during your stay. I do hope when visiting the lakes again you will give the hotel another chance and choose us for your stay.Kind Regards,Agata

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Room
The rooms are tired for the price.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Guest, Thank you for taking the time to score your recent stay with us. I am sorry to see a score 4 out of 10 but I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

4/10 - Insatisfatória

Stuart

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Stuart, Thank you for scoring your recent stay with us. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

10/10 - Excelente

Lindsay

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the style of this hotel. Lots of character and charm . Fantastic lakeside position..recommend paying a bit extra for a lake view ..amazing. Breakfast lovely, nice and hot.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Lindsay, Thank you for your fantastic review following your stay with us. I am pleased to see that you enjoyed the stay with us and I do hope we will be able to welcome you again soon for another great stay.Kind Regards,Agata

10/10 - Excelente

William

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear William, Thank you for taking the time to review your recent stay with us and I do hope we will be able to welcome you again soon for another great stay.Kind Regards,Agata

6/10 - Ok

Emma

Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Emma, Thank you for scoring your recent stay with us. I do hope when visiting the lakes again we will have the opportunity to welcome you to our hotel for your stay.Kind RegardsAgata

10/10 - Excelente

Lewis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing stay
We had an amazing stay at the hotel, we were welcomed straight away and told everything available services wise & we thoroughly enjoyed our time there, they have a wide range of services, the pool sauna and steam room were very nice and relaxing & we will be staying again for definite!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Lewis, Thank you for taking the time to review your recent stay with us. I am pleased to see that you had an 'amazing stay' with us and I look forward welcoming you again soon.Kind Regards,Agata

10/10 - Excelente

NIALL

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel, great staff, swimming pool could be a litle warmer .
Hospedou-se por 1 diária em jan. de 2024
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Niall, Thank you for your 5 out of 5 score following your recent stay. I am pleased to see that you enjoyed your stay with us and I do hope we will be able to welcome you again soon.Kind Regards,Agata

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Disappointing Suite
A disappointing experience considering the price of the room. We booked a suite, there was a nice view of the lake from one of the windows but not the best of views from the other. The suite had many large cracks in the walls, ceiling and around the window and door- won't let me add photographs. Bathroom was nice with TV over the bath but unfortunately had no signal.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Guest, Thank you for taking the time to share your comments following your recent stay with us. I am sorry to see that there were parts of your stay that you did not enjoy but I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

6/10 - Ok

Phil

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The hotel is in an idyllic location. Unfortunately being there at Christmas they were clearly running on a skeleton staff who were stretched too thin. The food offered was poor at best given the prices being charged.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Phil, I am sorry to see that you were disappointed with your recent stay with us. Please be assured that the guest feedback is very important to us. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

10/10 - Excelente

Laura

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Laura, Thank you for your 10 out of 10 scoring following your recent stay with us and I do hope we will be able to welcome you again soon.Kind Regards,Agata

6/10 - Ok

Sarah, Corona del mar

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Sarah, Thank you for taking the time to score your recent stay with us and I do hope when visiting the lakes again you will choose our hotel for your stay.Kind Regards,Agata

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Hotel stay
We enjoyed out stay once again, we come a similar time each year. We have however, noticed that its becoming more and more tired and worn. I understand there is an "old" authentic feel to the building but thats different to being "tatty" with paint missing, black mould on windows and worn, frayed carpets. We overlook that tattyness as our boys love staying, going in the pool and sleeping in the bunkbeds in room 118. however, I would be dissappinted if we paid anymore than we did for the hotel and we only book when rates are low. The room was lovely again! its the common areas which need attention. The breakfast was great again, however a niggle is the removal of nutella from the condiments as our boys have always enjoyed that with their breakfast on previous visits. All staff are lovely and polite. Thank you for the stay again.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Guest, Thank you for sharing your comments following your return stay to the hotel. Guest feedback is important to us to ensure we continue improving on the services we provide to our guests. I do hope when visiting the area again you will choose our hotel for your stay.Kind Regards,Agata

4/10 - Insatisfatória

Miss

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Miss, Thank you for scoring your recent stay with us. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

4/10 - Insatisfatória

Kellea

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Kellea, Thank you for scoring your recent stay with us. I am sorry to see that you scored the hotel 4 out of 10. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

2/10 - Terrível

Allan

Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

chris

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Olive

Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Andrew

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic location
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Ewan

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Booked as a mid-week break. Nice central location in Bowness. Clean hotel and good staff. Major Issue is no free Hotel Parking. £20 per night When paying around £150 a night for Bed & Breakfast this was an annoyance.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Huw

Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Agata, General Manager em 6 de fev. de 2024
Dear Huw, Thank you for scoring your recent stay with us. I am pleased to see 5 out of 5 score following your recent stay with us and we look forward welcoming you again soon.Kind Regards,Agata

10/10 - Excelente

Lisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023

6/10 - Ok

Hena

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Steve

Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Chris

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Phillip

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lake view
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Gladys

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect stay
Fantastic in every way. Great friendly service at reception. We even got a free upgrade! Great dining both at dinner and breakfast. Try to bag a window table for breakfast as the view of the lake is spectacular. Stayed in Room 140. Warm, clean and spacious. Modern bathroom with separate walk in shower and bath. Had the best nights sleep. Quality all round. We parked in council longstay carpark. £19.80 for up to three days.
Outside view
Salmon and scrambled egg breakfast
Perfect steak
Cocktail hour
Hospedou-se por 2 diárias em nov.. de 2023

8/10 - Boa

Blain

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great experience. Food and the view were second to none
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Nigel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Agata, General Manager em 6 de nov. de 2023
Dear Nigel, Thank you for reviewing your recent stay with us. I am pleased to see that you enjoyed your recent stay with us and I do hope we will be able to welcome you again soon.Kind Regards,Agata

6/10 - Ok

HELEN

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Bad customer service
Hospedou-se por 2 diárias em out. de 2023
Resposta de Agata, General Manager em 6 de nov. de 2023
Dear Helen, I am sorry to see the comment following your recent stay with us. All guest feedback is important to us to ensure we continue improving on the service we provide to our guests.Kind Regards,Agata

10/10 - Excelente

Fergus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Give it a go
Have been going up to the lakes for as long as I can remember and first time at this hotel. It sits right on the lake with spectacular views. Don’t be fooled this is a great hotel it is a bit tired in places but offers excellent rooms and service and it’s position is second to none. I have stopped in many different establishments around Bowness and the Old English is a good choice and a reasonable price
Celebrating a birthday
View from the lake
Hospedou-se por 2 diárias em out. de 2023
Resposta de Agata, General Manager em 6 de nov. de 2023
Dear Fergus, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to see that you have enjoyed your stay with us and I do hope we will be able to welcome you again soon.Kind Regards,Agata

6/10 - Ok

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Slightly dated decor but comfortable hotel, in a great spot on the lake edge, great views across the lake, good breakfast but filter coffee not good. Great location for the town and wider area.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Agata, General Manager em 6 de nov. de 2023
Dear James, Thank you for taking the time to review your recent stay with us. I am sorry to hear about the coffee. I do hope when visiting the area again will have the opportunity to welcome you back to the hotel.Kind Regards,Agata

2/10 - Terrível

Susan

Hospedou-se por 1 diária em out. de 2023
Resposta de Agata, General Manager em 6 de nov. de 2023
Dear Susan, I am sorry to see a score of 2 out of 10 following your recent stay with us. I do hope should you be visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

4/10 - Insatisfatória

Audrey

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Agata, General Manager em 23 de out. de 2023
Dear Audrey, Thank you for taking the time to score your recent stay with us. I do hope we will have an opportunity to welcome you again soon.Kind Regards,Agata

10/10 - Excelente

Angie

Hospedou-se por 4 diárias em out. de 2023
Resposta de Agata, General Manager em 23 de out. de 2023
Dear Angie, Thank you for taking the time to review your stay with us. I am pleased to see a score 10 out of 10. I do hope you are already planning another visit.Kind Regards,Agata

6/10 - Ok

Richard

Pontos negativos: Limpeza e condições e instalações da propriedade
We stayed for 1 night on the way back from 3 nights in Edinburgh in lovely hotels including 1 night on the Fingal ( refurbished boat ) which was fantastic. From the moment entering reception it was not what I was expecting from a Macdonald hotel. A very damp musty smell hits you , and whilst waiting and looking into the public room at the front the overarching feeling was how outdated, old and dirty the decor was. Reception was ok but £20 to park your car was not expected . We stayed in room 19 I think it was, very outdated decor but the bed was clean and comfy , bathroom fairly clean but it had moving floor tiles and missing grout on the floor. At night it rained and there must have been a leak in the gutter as I was awoken to the noise of water pouring onto the flat roof outside the window. Breakfast was ok, plenty of choice and we sat by the window overlooking the lawn and lake which was nice- but was let down by dirty window sills and my wife said there were snail trails on the floor. It is a lovely old building , but needs closing and totally refurbishing to sell itself as “luxury on Windermere “ - I would not recommend spending around £200 a night here, and it has put me off staying at macdonald hotels in the future
Hospedou-se por 1 diária em set. de 2023
Resposta de Agata, General Manager em 6 de nov. de 2023
Dear Richard, Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your stay was below our usual high standards and please be assured all guest feedback is important to us. I do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata

8/10 - Boa

Craig

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Brilliant location at edge of lake and central to town. Wonderful views from the lounge making it a great place to relax. Great pool, quite large.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Agata, General Manager em 23 de out. de 2023
Dear Craig, Thank you for sharing comments with us following your recent stay with us. I am pleased to see that you have enjoyed your overall stay with us and I look forward welcoming you again soon.Kind Regards,Agata

6/10 - Ok

John

Viagem com a família
Pontos positivos: Serviço e funcionários
Pool excellent, Room good view but tired furnishings. Shower in room poor pressure. No assistance given when no tv reception in room. Sorted it myself. Staff on desk pleasant and helpful. Breakfast disappointing. Coffee bad.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Agata, General Manager em 23 de out. de 2023
Dear John, Thank you for your review following your stay with us. I am sorry to hear that you had issues during your stay that were not dealt with by the team. Please be assured all guest feedback is important to us to ensure we continue improving on the service we provide to our guests. I do hope when visiting the area again you will give us another chance and choose our hotel for your stay.Kind Regards,Agata