Hi Kathleen, Thank you for taking the time to review your stay at Balsam Lodge A6. We are happy to hear that you found the kitchen to be well equipped and had easy and communication with our team, but are terribly sorry that your experience at this unit did not align with your expectations. We do wish you had let us know about the issues with the shower curtains and the fan during your stay, as we would have been happy to replace these items for you. That being said, we completely understand wanting to make the most of your vacation without disruptions, and these items should have been caught by our inspections team prior to your arrival. We are happy to report that a new couch and media center have already been ordered, and apologize that they did not arrive prior to your arrival. All of our properties are individually owned, so decisions such as recarpeting are ultimately at the homeowner's discretion. We have passed along your feedback regarding the carpets to the homeowner, and do want to assure you that the carpet is regularly steam cleaned! We are happy that beyond these minor setbacks, you were able to enjoy your stay. We hope to host you in the future for a seamless stay. Sincerely, The Outpost Crew

Hi Chris, Thank you for taking the time to review your stay at Balsam Lodge A6 this summer. We want to reiterate our sincere apologies for the disappointing aspects of the home. We understand you brought these items to our attention after checking in and we appreciate you giving us the opportunity to address these during your time with us. As our team communicated, unfortunately, we were unable to have the carpets professionally steam cleaned during your stay as this requires the home to be vacant for a minimum of 24 hours. While this has since been completed, we are very sorry that we couldn’t resolve it while you were in-house. We have not received negative feedback regarding the smell of smoke in the unit since and believe the steam clean resolved this issue. Additionally, we sincerely apologize that our housekeeping team did not deliver air fresheners as promised. This is certainly not in keeping with our standard for customer care and we have made sure to address this internally. In response to your feedback regarding the couch, we are truly sorry for the negative impact this had on your vacation. We have your comments along to the homeowners with the hope that they will consider replacement in the future. Lastly, we do apologize for any confusion regarding the pool shown in the listing. The pool is located at Teton Sports Club which was undergoing construction this past summer. While access to their facilities is not included with reservations at this home, as we are not affiliated with the club, they typically offer access for purchase and we are sorry that this option was not available for you. Overall, we are disappointed that we did not provide you with a comfortable stay. The guest experience is very important to us and we take feedback such as this very seriously. We hope that despite these items, you enjoyed exploring Jackson overall. Please let us know if you ever return to the area. We would love the opportunity to welcome you back for a seamless experience. The Outpost Crew

Hi Darek, We are terribly sorry to hear that your neighbor was rude to you! That is no way to start a vacation, and we can assure you that this is not a regular occurrence. We also purchased and installed a brand new refrigerator at this home since your departure, and sincerely apologize for the inconvenience during your stay. We would love to host you for a seamless experience if you ever return to Jackson Hole. Sincerely, The Outpost Crew

Hi Pamela, We are sorry to hear that your stay at Balsam Lodge A6 was a three star experience, and sincerely apologize for the incorrect code at check-in. We would love to host you for a five star stay if you ever return to the area. Sincerely, The Outpost Crew

We are thrilled to hear that you had a five star stay at Balsam Lodge A6, Traci! We hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

We love to hear that you found Balsam Lodge A6 to be modern, well located, and clean, Jackson! We hope to host you again someday. Cheers, The Outpost Crew

We always love to hear when our homes are exactly as pictured and as clean and comfortable as expected, Celine! You were a pleasure to host, and we hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

We love to hear that you loved the location, amenities, and Balsam Lodge A6 itself, Jordan! We're sorry to hear you didn't have a moose sighting this time around - sounds like a return trip is in order! Cheers, The Outpost Crew

Hi Christiana, We are glad to hear that you enjoyed your stay at Balsam Lodge A6! We are so sorry that the kitchen inventory detracted your stay and will certainly have our team look into this. We hope to welcome you back to Jackson Hole someday! Cheers, The Outpost Crew

We love to hear that you found Balsam Lodge A6 to be comfortable, clean, and well located, Robin! We hope to welcome you and your daughter back to Jackson Hole someday. Cheers, The Outpost Crew

We love to hear that you had a great stay at Balsam Lodge A6, Lynnette! We would love to hear what we could have done to bring your four star stay to a five, as this is the experience we strive to provide to all of our guests. We hope to host you again someday! Cheers, The Outpost Crew

Hi Kerry, We're glad to hear that you had a positive overall experience, but terribly sorry to hear that the neighbors disturbed you! We have not had this complaint before, but would have gladly reached out to them if you had brought this to our attention during your stay. As for snow removal, while we wish you had let us know about this during your stay so it could have been resolved immediately, this is something that is handled by the HOA, so we will reach out to them to get this resolved. We hope to welcome you back to Jackson Hole someday! Cheers, The Outpost Crew

Hi Mary, We are so glad to hear that you enjoyed your stay with Outpost! We are sorry to hear that the stars were tough on your back - if you ever return to Jackson Hole, we have plenty of units that do not require stairs! Cheers, The Outpost Crew

Hi there, We are so glad to hear that you enjoyed your stay with us! We have never heard this feedback before about our linens, as we purchase high quality linens for all of our properties, but will certainly keep it in mind. As for bear spray, we offer bear spray rentals for $6/day that we can have waiting for you in your home when you arrive and pick up after your departure! We offer this as a service because we realize how expensive bear spray is to purchase, and absolutely recommend bringing it on every hike! We include the link to our rental site in confirmation emails and follow up emails, so we are sorry that we did not bring this to your attention in a more effective way. We hope to welcome you back to Jackson Hole someday! Cheers, The Outpost Crew

Hi Leah, Thank you so much for taking the time to pass along this feedback! We are sending a member of our team today to take a look at the condition of the pans in the unit, and we will pass along this outdoor seating request to the homeowner, who ultimately makes any furniture purchase decisions for the home. You were wonderful guests, and we would love to host you again in Jackson Hole someday! Cheers, The Outpost Crew

We would be thrilled to welcome you back to Balsam Lodge A6, Dan and Jenifer! Cheers, The Outpost Crew

We would be thrilled to host you again, Maryla! We are so glad to hear how much you enjoyed your stay at Balsam Lodge A6. Cheers, The Outpost Crew

We love to hear that you found Balsam Lodge A6 to be well located and well appointed, Mike! We would be thrilled to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

We love to hear that you found Balsam Lodge A6 to be well furnished and well located, Luke! We hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

We love to hear that you had a five star stay at Balsam Lodge A6 and would stay again, Marno! We apologize for the missing cutting board and knife, and have since replaced these. We wish we had known these were missing during your stay so that we could have brought replacements out to you! We hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

Hi Stephanie, Thank you for taking the time to write a review. We will gladly pass along your feedback about the bathrooms to the homeowner, but are glad to hear you enjoyed the rest of your accommodations at Balsam Lodge A6. We are sorry we were unable to accommodate a late checkout - due to the volume of properties we manage, we have a very tight operations schedule, and while we do our best to accommodate guests requests, it is not always possible. For this reason, we make our standard 4PM checkin and 10AM checkout times extremely clear in all of our correspondence, beginning at the time of booking. We hope that you will stay with us again sometime and we can give you the 5 star experience we pride ourselves on! Cheers, The Outpost Crew