2/10 - Terrível
Susan
Viagem com a família
21 de ago. de 2025
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
DO NOT STAY HERE. Once we got our room number , we found the door unlocked and ajar. The bathtub was dirty. We tried calling the front desk but phone in the room was not working. I called using my personal cellphone. I was told the unlocked door must have been a housekeeping oversight. I was also told someone would be up with a new phone and to clean the bathtub after they checked in the people that were currently at the desk. We were not comfortable showering after being out in the heat of the day watching game at the Little League World Series. No one has come to the room to fix these issues at the time I am sending this email.
In addition, the room looks like it is not finished being remodeled. Baseboard are not finished, fixtures like soap holder are cracked. Tub faucet is leaking. There is not hair dryer is holder attached to the wall in the bathroom. This should not be a room offered to customers.
Also, the outdoor pool is not operational. During probably your busiest and hottest time with no notices during booking or upon arrival at the hotel.
Parking lot is full of potholes and in desperate need of repaving.
Day 2 we moved to a new room. Better at first but rust ring on bathroom countertop, after showering the tub did not drain and air conditioner was leaking onto the floor.
Susan
Hospedou-se por 4 diárias em ago. de 2025
