Fachada

Avaliações de Holiday Inn Express Hotel & Suites El Dorado, Kansas, an IHG Hotel

2.5 out of 5

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 183 de 413 avaliações" "
Nota 8 - Boa. 116 de 413 avaliações" "
Nota 6 - Ok. 53 de 413 avaliações" "
Nota 4 - Insatisfatória. 33 de 413 avaliações" "
Nota 2 - Terrível. 28 de 413 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Stan

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Very friendly girl at the check-in, and all the public areas look great. We got a room on the 2nd floor, and the bathroom looked like something from the last century. We had to force the faucet in the bathtub to get the tub to fill up, and then you couldn't shut if off any more - it was leaking like crazy. The tv was out of service, also... We called the front desk, snd the very nice receptionist upgraded us to a bigger room on the same floor, where everything was working... Boy, we normally stay at Holiday Inn Expresses, but this was really stressful...
Hospedou-se por 1 diária em mai. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 23 de mai. de 2024
We apologize for your frustration during your stay with us at the Holiday Inn Express Hotel & Suites El Dorado. We will be addressing your concerns and we hope to have another opportunity to leave you with a much better impression.

6/10 - Ok

Levi

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 15 de mai. de 2024
Thank you for choosing the Holiday Inn Express Hotel & Suites El Dorado for your hospitality needs. Please let us know about your future experiences.

10/10 - Excelente

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient, right off the Highway.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 11 de mai. de 2024
We're so glad you enjoyed your stay with us at the Holiday Inn Express Hotel & Suites El Dorado and that our location was convenient for you! We look forward to your next stay with us.

10/10 - Excelente

SHERRY

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The computer was very slow for the check in process but it all worked out.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 8 de mai. de 2024
Thank you for being our guest. We're glad that everything worked out and we look forward to making your next stay with us excellent, Sherry.

8/10 - Boa

Katie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
There are both great and not-so-great things to say here… All the staff was friendly but they did have a lack of communication regarding an early checkin that we had requested. They sincerely apologized but it was frustrating because we ended up having to change for a funeral in the lobby bathrooms. The room was nice and clean but the bed was not at all comfortable. The pool and gym: we didn’t use either of them but they appeared nice and clean. The breakfast was a nice surprise… they had the typical cold food options but then they also had a buffet of warm food options which is something you don’t usually get for free. Overall, I’d stay there again if it was a quick one-night trip but I’d make sure communication for special requests is actually communicated and I’m not sure I’d choose it for an extended stay because of the bed.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 22 de abr. de 2024
Thank you for your feedback. We're sorry we could not meet your expectations and that there was an issue with communication. We hope to welcome you back for a much better experience with us.

8/10 - Boa

Nora

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 13 de abr. de 2024
Thank you for choosing us for your travel plans, Nora. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Holiday Inn Express Hotel & Suites El Dorado in the near future.

10/10 - Excelente

Mark

Hospedou-se por 1 diária em abr. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 1 de mai. de 2024
Thank you for including the Holiday Inn Express Hotel & Suites El Dorado in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Debra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The only problem we had was the mattress was in poor condition. Everything else was good.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 8 de abr. de 2024
Thank you for sharing your comments and concerns in regard to your stay at the Holiday Inn Express Hotel & Suites El Dorado. We do hope you will consider staying with us again in the future.

10/10 - Excelente

Marilyn

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 6 de abr. de 2024
Thank you for a great review. You have definitely made our day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

8/10 - Boa

Joe

Hospedou-se por 1 diária em mar. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 21 de abr. de 2024
Thank you for your recommendation, Joe! We look forward to welcoming you back again to the Holiday Inn Express Hotel & Suites El Dorado.

10/10 - Excelente

Candise

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 26 de mar. de 2024
Thank you for staying with us at the Holiday Inn Express Hotel & Suites El Dorado. We appreciate your recommendation and we look forward to having the pleasure of your company again in the near future.

10/10 - Excelente

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front stall. Excellent and friendly.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 19 de mar. de 2024
Thank you for sharing a review of your recent experience. Our team here at the Holiday Inn Express Hotel & Suites El Dorado is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 - Excelente

Christina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
did not like that the pool was way to cold to get in and enjoy
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 6 de mar. de 2024
Thank you so much for the review!  I’m glad to hear that you’re enjoying your experience with us overall. We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal. We want you to know that we did share your concerns in regard to the pool being way to cold with the General Manager.

8/10 - Boa

Joanna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really liked breakfast. Everyone was super nice. We didnt have a chair at the desk. I did not like that. But not a huge deal. Awesome shower water pressure.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 3 de mar. de 2024
We are always striving to improve our offerings at the Holiday Inn Express Hotel & Suites El Dorado, Kansas, and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

8/10 - Boa

Diane

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 29 de fev. de 2024
On behalf of our entire staff, we thank you for your business and for your rating regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 - Excelente

Elise

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Staff was super friendly and accomodating! Bathroom in 103 could use some work. The exhaust fan didnt work and tub/shower needs some work. Other than that was nice
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 26 de fev. de 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

10/10 - Excelente

Jacquelyn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Close to I35
Very good experience. Easy off and on access to I35. Friendly, helpful staff. Loved the mattress, best night’s sleep in a while.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 18 de fev. de 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 - Excelente

Krystal

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would stay again
Great stay!! Everyone was kind and anwserd any questions. Hotel and room was clean and comfortable.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 17 de fev. de 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

10/10 - Excelente

Nancy

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easiky accessible and clean.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 11 de fev. de 2024
We're pleased to hear that our location was convenient and your accommodations were clean. Safe travels and hurry back, Nancy!

10/10 - Excelente

Kathleen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Very easy on & off turnpike. Close to restaurants & Walmart. Very professional & friendly staff. Needs a little TLC, beginning to show its age. Stayed in a King Suite. Plenty of room, mini frig, microwave & safe we’re appreciated
Hospedou-se por 1 diária em fev. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 11 de fev. de 2024
Your feedback and business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service, location and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 - Boa

Tracy

Pontos positivos: Serviço e funcionários
The floors by elevator and inside the elevator were sticky and dirty. No hot water in shower
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 5 de fev. de 2024
Your feedback is important and we will address your concerns. Thank you for your review.

10/10 - Excelente

Mark

Hospedou-se por 1 diária em jan. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 28 de jan. de 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

10/10 - Excelente

Joe, Joliet

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great view
Hospedou-se por 1 diária em jan. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 25 de jan. de 2024
Thank you for taking a moment to share your experience at the Holiday Inn Express Hotel & Suites El Dorado. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.

4/10 - Insatisfatória

Jessica

Pontos negativos: Comodidades e condições e instalações da propriedade
Pool was not heated, didn’t find out until after checking in, would have been nice if this was something that was put on the website. Toilet ran off about every 30 minutes all night.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 22 de jan. de 2024
We apologize for not being able to meet your expectations and we would like another opportunity to serve you better in the future.

10/10 - Excelente

Angela

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel! Comfortable beds, friendly staff, amazing breakfast!
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 12 de jan. de 2024
We appreciate your positive comments about how much you enjoyed your stay with us. We will share your feedback with our team to let them know that their efforts have not gone unnoticed. Thank you again, we look forward to seeing you on your next trip to the area.

2/10 - Terrível

dianne

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 17 de jan. de 2024
We're sorry you were unhappy. Thank you for being our guest.

2/10 - Terrível

Paige

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 23 de dez. de 2023
We regret not meeting your expectations. Thank you for your feedback.

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
The surfaces of the counter, desk top and on top of fridge and coffee pot were very obviously dusty. The breakfast was exceptionally good!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 19 de dez. de 2023
While we are pleased to hear that you enjoyed our breakfast offerings we are disappointed to hear that your accommodations were not as clean as they could have been. We will be addressing your concerns and we hope to have another chance to welcome you back for a much better experience.

6/10 - Ok

April

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Elevator out of order. Issues with toilet, shower, dresser drawers opening on their own. Lighting needs to be softer. Just needing a facelift. But overall it was a great place to stay
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 27 de nov. de 2023
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at we continuously strive to meet your needs and expectations.

10/10 - Excelente

Brian

Hospedou-se por 1 diária em out. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 13 de nov. de 2023
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 - Excelente

Jeff

Hospedou-se por 1 diária em out. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 11 de nov. de 2023
Thank you for taking a moment to share your experience with us and the travel community. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.

10/10 - Excelente

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Conveniently located right off the highway and out of the city. Bed was comfortable and heat/air unit wasn’t real noisy. Good food choices close by.
Hospedou-se por 1 diária em out. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 23 de out. de 2023
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 - Insatisfatória

Julie

Viagem de negócios
Pontos negativos: Condições e instalações da propriedade
The elevator was broken again. They had me slated for a 3rd floor room, but I refused to accept it. It was broken the last 2 times I stayed there. I'm not hauling luggage up and down 3 flights of stairs. The desk clerk found a different room for me on 1st floor. That room had a shower with lukewarm water. I guess that's better than climbing stairs?
Hospedou-se por 1 diária em out. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 20 de out. de 2023
We apologize for your inconvenience. And we hope you will consider giving us another try in the future for a better outcome.

4/10 - Insatisfatória

Linda

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Elevator BROKEN!!
The elevator was broken and my room was upstairs. The hotel was willing to cancel my reservation, but we could not connect to Hotels.com. My complaint was that there was noone to help me take my luggage upstairs. I am not young!! I have no trouble walking up and down the stairs, but toting luggage up and down is another issue!!
Hospedou-se por 1 diária em out. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 11 de out. de 2023
We're sorry to hear this and we apologize for the inconvenience. It is our hope that you will consider staying with us in the future.

4/10 - Insatisfatória

Margaret

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
Some good, some bad.
The check in process was quick and the front desk staff friendly. The room was spacious and the bed was comfortable. The free breakfast was delicious with lots of options. There were a few note worth issues however. The carpet was filthy to the point that you feet were black if you were barefoot. The AC unit was so loud every time it cycled on and off that it woke us up repeatedly. The bathtub plug was broke so it wouldn’t hold water. The sink facet had an annoying constant drip. The TV remote was broken so you could only watch the channel that came up when you turned it on.
Hospedou-se por 1 diária em set. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 3 de out. de 2023
Thank you for being our valued guest and for sharing your experience with us. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved.We hope you will consider giving us another chance in the future.

10/10 - Excelente

Jasmine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was amazing, Manny helped me and my family get a room late at night after we could stay at a dirty hotel.
Hospedou-se por 1 diária em set. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 2 de out. de 2023
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Reunion stay
The hotel was clean and comfortable.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 2 de out. de 2023
We appreciate your recommendation! Thank you for your review.

10/10 - Excelente

wade

Hospedou-se por 1 diária em set. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 14 de out. de 2023
Thank you for your review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

6/10 - Ok

Roger

Viagem com a família
Pontos positivos: Serviço e funcionários
The staff was very friendly. But the room left much to be desired. The carpet is old and stained ,the coffeemaker did not work and the bathtub drained very, very slowly. The safe for storing valuables did not work and the small refrigerator didn't work either. Oh yeah! The icemaker in the hallway was broken,too. So lets just say we won't be staying at this hotel again.
Hospedou-se por 1 diária em set. de 2023
Resposta de BradF em 17 de set. de 2023
Hi Roger,Thanks for taking the time to review. Great to hear about the staff. We will take a look at your room and see what we can do. We will get items fixed. Sorry. We are waiting on vendor for icemaker.

6/10 - Ok

Jackie

The tub would not drain properly in our room.
Hospedou-se por 1 diária em set. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 12 de set. de 2023
Thanks for staying with us. We appreciate your feedback!

10/10 - Excelente

Janet

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 9 de set. de 2023
Thanks much, Janet, for the positive review. We’re grateful to have you as our guest. Have a wonderful day!

2/10 - Terrível

John

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Worse holiday inn ever
This was the worse holiday inn I’ve ever stayed at. The toilet ran all night. The sheets were dirty, had blood stains in the bed my daughter slept in. The remote didn’t work when we got to the room. The elevator didn’t work and of course no rooms available on the first floor. And I’ve got a broken wrist so that even made it worse. The breakfast was mostly warm not hot like it should be. Was woken up at 7:40 am because they were mowing the grass. Who mows that early?
Hospedou-se por 1 diária em ago. de 2023
Resposta de BradF em 24 de ago. de 2023
Hi JohnThanks for taking the time to review the hotel. We will take a detailed review of your room. We will look at breakfast. Sorry about the mowing. Our noise curfew is 7am. Up to gardener.

10/10 - Excelente

James

Hospedou-se por 1 diária em ago. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 30 de ago. de 2023
Thank you for leaving us a review. I’m glad to hear that you’re happy with your time spent at the Holiday Inn Express Hotel & Suites El Dorado.

2/10 - Terrível

Dee

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Tremendously unhappy guest!!
I had previously stayed at this facility back in 2008 and the decline of this hotel is terrible. The elevator was not available my entire stay of 3 nights, the swimming pool was unuseable due to no water in it, the carpets were so filthy if you took your shoes off your feet were black immediately. Our room was not cleaned or touched for the entire stay!!!! Amazing!!! The only nice thing I can say is that the lobby and food area was always clean, the food was good, your employees were absolute sweethearts!!! The outside yard maintance was like being in a farmers unkept field. I would suggest if you want to stay in business you do a major overhaul either to your management or your establishment, or both!! You certainly had no problem charging me a fee for staying there that should be refunded due to the disgusting conditions I dealt with as a paying guest thinking I was going to have something decent to stay in!!
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 8 de ago. de 2023
We're sorry to hear you are tremedously unhappy. Your feedback has been shared with the general manager and management.

8/10 - Boa

Dalena, San Antonio

Hospedou-se por 1 diária em ago. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 28 de ago. de 2023
We very much appreciate your rating regarding your stay at the Holiday Inn Express Hotel & Suites El Dorado. I will be sure to share your feedback with our team and we look forward to welcoming you back.

10/10 - Excelente

Brent

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Absolutely wonderful.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 7 de ago. de 2023
We strive to provide superior client service and Im glad you noticed our efforts, Brent! Thank you for your support.

2/10 - Terrível

Dan

Hospedou-se por 1 diária em ago. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 6 de ago. de 2023
Your feedback is important. The feedback you provide helps us make any necessary improvements.

2/10 - Terrível

Jamie

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When we checked in we were told the elevator didn’t work & there were only rooms on the 3rd floor available, even though the parking lot was mostly empty. We had to walk through people smoking at the front entrance to get inside the hotel. When we came back from a hot day expecting to swim, we discovered the pool had no water. We went to take a bath only to find there was no way to plug the tub, and then found the body wash was empty after one night.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 31 de jul. de 2023
We are very sorry to hear about your experience with us and we will address your concerns with our staff.

8/10 - Boa

Carol

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
After checking in we went to our room to put our bags there. My daughter went to use the restroom and there was black hair in the tub, sink, toilet, and floor. The toilet paper had black stuff on it. We didn't stay, because after the show we went to see, there was a tornado warning and we had to go home because we had a family member that doesn't do well in storms.
Resposta de Holiday Inn Express Hotel & Suites El Dorado em 19 de jul. de 2023
We are very sorry to hear about the cleanliness of your restroom. We are working hard with our housekeeping staff to make improvements. Again, we apologize and hope to welcome you back again for a much, much better stay.

4/10 - Insatisfatória

Cynthia

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Swimmming pool and exersize rooms were closed. Called the front desk and no one answered. Said she was busy.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Holiday Inn Express Hotel & Suites El Dorado, KS em 12 de jul. de 2023
We want to apoligize for the behavior of one of our staff members and we will be addressing the issue with all of our staff. Thank you for letting us know and we hope that you will consider staying with us in the future.