2/10 - Terrível
Mansour
Viagem de negócios
17 de ago. de 2025
I made and paid for this reservation via Expedia. Upon my arrival at the property, the front desk staff asked for my card to charge $100 security deposit for incidental charges. I agreed and provided him with my credit card. To my surprise he charged me $124.16. When I mentioned this to him, he said to give him my credit card again which I did. And then he charged $100. And I told him that you have charged me twice he denied. I opened my credit card app and showed him all three charges by Expedia, and the two charges by the motel. He denied charging twice! His colleague came, and after much argument with me, they finally figured it out that they have charged me the $124.16 in addition to the other charges. Thankfully, they agreed to reverse the extra charge, but I felt their mistake was not innocent. It is worth the investigation for the management to make sure such a mistake does not happen repeatedly affecting other customers.
The room itself had some problems. I stayed at room 233 which appeared to have been remodeled recently. The faucet was not properly fastened and it came off created a loud noise. There’s no shampoo in the room. And the door knob works the reverse direction, which is confusing.
Overall, it was a horrible experience. I ran this matters to the management the following morning, she apologized. I appreciate that. I will never stay at this property again.
Mansour
Hospedou-se por 1 diária em ago. de 2025