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Avaliações de New Birchfield Hotel

3.5 out of 5
New Birchfield Hotel
8-9 Manila Crescent, Weston-super-Mare, England

Avaliações

6,4
Nota 10 - Excelente. 15 de 62 avaliações" "
Nota 8 - Boa. 15 de 62 avaliações" "
Nota 6 - Ok. 10 de 62 avaliações" "
Nota 4 - Insatisfatória. 11 de 62 avaliações" "
Nota 2 - Terrível. 11 de 62 avaliações" "

6,4/10

Limpeza

7,4/10

Serviço e funcionários

5,4/10

Comodidades

5,8/10

Condições e instalações da propriedade

6,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Janyce

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Arrived & there was no parking so had to pay for parking down the road. The room was filthy dirty. The shower gel & shampoo from the previous guest still in the shower. The bed looked like it was just made (and not clean sheets). Doesn’t look like the room was cleaned after the last guest had stayed. The menu in the room stated food served until 11pm but when we went down for dinner at 8pm we were told there was entertainment on that night so no food being served. We ended up leaving the hotel & not staying the night as didn’t want to stay in a dirty room so we drove home. The hotel offered no compensation or refund. Expedia also would not offer any sort of refund.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Kevin

Viagem a dois
Pontos positivos: Serviço e funcionários
We enjoyed our stay it was a little basic but it was clean and good enough for the long weekend we didn't however have any house keeping we had to ask for toilet rolls but having said that we would go there again
Hospedou-se por 3 diárias em mar. de 2024

8/10 - Boa

Andrew

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good setting,excellent service.
Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Patrick

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Positives: Great location in terms of Weston-Super-Mare itself, the town is nearly all in walking distance. Staff were friendly and quite accommodating since we arrived quite late on our night of arrival and it wasn’t a problem. Negatives: Hotel itself is a bit run down from the outside, but as are many of the hotels in this town, so we stayed hopeful as we arrived. The room had been tidied before our arrival obviously, but there was mould on the ceiling of the bathroom, in some corners of the room, and the entire inside of the wardrobe was coated in it. We stayed for two nights and the entire time there was a beeping coming from the hallway outside of our room (smoke alarm we assumed). The 28 inch TV screen advertised for every room happened to be a 16 inch TV, which was actually on the other side of the room making it hard to even see.
Hospedou-se por 2 diárias em fev. de 2024

8/10 - Boa

Dawn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Clean and tidy, bed wasn’t that comfy though. A new mattress would be an idea. Breakfast was good quality. Would stay again.
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

COLIN

Viagem de negócios, Viagem com a família, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
When we arrived they told us the hotel was closed and under renovation, however we had told them that we only booked one night. We were shown to a room, there was no heating on in the room, only a electric heater. The breakfast was appalling with workmen carry out work whilst we were having breakfast. Never again. Although the man serving was was trying to be very obliging.
Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

Stuart

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Basic, warm but dated
A basically comfy room , warm … but tired ! Annoying no parking . Breakfast was nice
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Sarah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent situation lovely and friendly staff lovely breakfast and lovely vlean room but disapointed there was no parking spaces left why i areivwd so had to oark on the main road and pay additional parking
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sm em 22 de nov. de 2023
Dear Sarah, Thank you for your reviews. I am so grateful you have enjoyed your stay with us. We will welcome you again whenever you are coming again. I am sorry for the parking as we have only 8 spaces and whoever comes first, takes the space.

8/10 - Boa

claire marie

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023

4/10 - Insatisfatória

Callie

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
My first stay was without complaint and reasonably good 👍 My secons visit, on this occasion unforunately was not such a positive experience. Firstly the television looked dangerously close to falling off of the wall fitting and was therefore tilted on a forward down angle and hard to watch. Secondly upon entering the toilet i was disgusted to find faeces from another guest lingering at the bottom of the toilet! The bed itself was quite springy and could feel the springs in my back. Their were other quite noisy guests. Quite the opposite experience of my first visit.
Hospedou-se por 1 diária em set. de 2023

4/10 - Insatisfatória

Samantha

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Bed & towels were clean but the bathroom wasn't. Toilet was dirty, not cleaned properly from the previous guests use, sink leaked from the pipes all over the floor, hair & dust in corners of the floor & the shower was very dirty around the shower tray & doors, shower head full of brown limescale so didn't use it. Guests details were visible on a sign in sheet on reception. Definitely wouldn't stay again.
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Victor

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Quite spot
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Steven

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Lindsey

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Andrew

Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

Barry

Viagem de negócios
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The pictures on Expedia do not match what you see in reality. The place is tired and in need of a revamp. The bar wasn't in use when I stayed, nor the restaurant. It's a bed for the night, not much else
Hospedou-se por 4 diárias em set. de 2023

2/10 - Terrível

Joanne

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property offered bar but was closed no seaview breakfast service 8am 9am that's it.. parking nightmare having to come all the way back on my mobility scooter because other customer needed to move is car ....we ended up coming back a day/night early due to being unhappy..
Hospedou-se por 3 diárias em set. de 2023

8/10 - Boa

Alan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
My stay
Was made to believe was a bar but it was closed. Apart from that hotel ok
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

craig

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Bar wasn't open neither was the sun terrace 2 reasons i chose this hotels housekeeping did enter our room at all during our 3 night stay. Sea view rooms have to put up with the very loud noise from the lift that sounded like a train i recorded it ! Staff were nice. Breakfast 1 sausage 1 bacon fried egg beans hash brown. I know it was end of season but we still payed full price for half a hotel.
Hospedou-se por 3 diárias em set. de 2023

10/10 - Excelente

Richard

Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

sandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Leaking sink in bathroom also shower could not use doors to small for hubby to get into.
Hospedou-se por 2 diárias em ago. de 2023

6/10 - Ok

Marie

Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
In general was ok. However was dirty around the bathroom and shower. Could do with doors looking at as they always bang when shutting. Breakfast was only between 8 and 9.
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Norman

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Andrew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent weekend away at New Birchfield Hotel
Friendly and warm welcome. Very helpful staff throughout stay. Nothing was too much trouble. J.D is a very valuable asset to the hotel. Clean and tidy room. Ideal base for our weekend away with my children. Great location opposite the marina. Car park was a very welcome amenity. Excellent breakfast both mornings. Very pleased overall and would definitely stay again in the future if visiting Weston in the future.
Hospedou-se por 2 diárias em ago. de 2023

4/10 - Insatisfatória

Karen

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Chipped/cracked mug for tea and coffee,kettle very dirty.bathroom very old and dated and in poor condition.Lots of drunken shouting and banging of doors above and below.
Hospedou-se por 1 diária em ago. de 2023

2/10 - Terrível

Sarah

Hospedou-se por 1 diária em ago. de 2023

2/10 - Terrível

Mark

Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel
Plesent stay. Nice and quite. Breakfast additional 7 pound pp.
Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Natalie

Hospedou-se por 1 diária em jul. de 2023

6/10 - Ok

Michael

Hospedou-se por 2 diárias em jul. de 2023

2/10 - Terrível

Paul

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
When i got there i walked in to a rude front desk clerk telling me in a rude manner that the doors get locked at 8.30 and i have to use a key to get in the when in the room it was cramped the bed squeaked every time you moved during the night i was kept awake by banging from up stairs and what sounded like scratching from rats in the walls. A very disappointing stay the worse i have ever stayed at
Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Leanne

Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

William

Hospedou-se por 3 diárias em jul. de 2023

4/10 - Insatisfatória

Stuart

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023

4/10 - Insatisfatória

Susan

Viagem com animais de estimação
Pontos negativos: Limpeza e condições e instalações da propriedade
For 1 it’s breaching the advertising standards in as much as it says breakfast is available,it’s not they serve no food or drink.it needs a thorough overhaul. My room was not cleaned properly,the bed tilted,the shower was a hazard, the sink was too silly
Hospedou-se por 4 diárias em jun. de 2023

4/10 - Insatisfatória

Karen

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I was very disappointed with my stay when we arrived at receptions the person was very happy taking the money for how stay we when out for the evening and we can back put on the TV and we had a knock on the door to say can we keep the noise down the room was so hot we had all the windows open so maybe it seemed lowered but we were very disappointed the room wasn't the best beds very uncomfortable and not very clean and i would never book to stay there again
Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Conforto do quarto
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Nice but wouldn’t return
Nice sized room for 3 adults. Staff a bit rude. Received a call 24 hours before stay saying the room wasn’t suitable for 3 adults (myself and my parents) despite booking in advance. Seemed to change his tune when informed it was a family stay. Sheets had holes in them and could do with a refresh. Was clearly only set up for 2 as only had 2 mugs etc. We were late due to delays with cycling event and reception staff were not accommodating when we arrived. No information on where our room was other than ‘it tells you in the lift’. Overall slept well but certainly would not return.
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Charles

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
It was fine. Kind of what you expect for the price. Property was old and outdated, bits and bobs broken everywhere, but it did the job and was clean.
Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Pete

Viagem a dois
Pontos positivos: Serviço e funcionários
No Fan in room price for 2 dogs expensive £40.00 breakfast adequate hotel dated room very small no air in room could not open window more than a foot in the heat not good
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Kathryn

Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Antony

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We stayed for one night, free convenient parking for the duration of our stay, we were made to feel very welcome, clean rooms with coffee and tea, fresh towels and toiletries, lovely views with a calm atmosphere, we had a 1st class breakfast in a lovely clean dining room with views out to sea, it was delightful, we were celebrating out 40th wedding anniversary and it was made memorable, thank-you
Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Mo

Viagem com família e crianças pequenas
Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Kevin

Pontos positivos: Condições e instalações da propriedade
The property was acceptable but i had two children and there was no parking,they only had room for 8 card which i found un acceptable especially when i had booked a family room so because i booked a family room they must have known kids were coming
Hospedou-se por 1 diária em jun. de 2023

4/10 - Insatisfatória

rita

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
property was dated...outside dirty and scruffy. room was comfy and clean though and man on reception was friendly.
Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Liam

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to seafront
Hospedou-se por 3 diárias em jun. de 2023

4/10 - Insatisfatória

Sarah

Viagem a dois
Pontos negativos: Serviço e funcionários
We booked a seaview room with buffet breakfast for 1 night. When we areived at the hotel, we checked in and filled in our details then were given the keys. The room was ok, there was a dead fly on the bedside table but apart from that it looked clean but basic. The following morning we headed down for breakfast at 9:10am before our 10am checkout time. Only to find breakfast had finished at 9am and you had to pre book your table. Nowhere in my booking did it state this or any links or pages to make that table booking. Nor did the staff at check in give us this information or ask us to book our breakfast table, even though they could see breakfast was included in our booking. Nor were we offered any money back from the extra we had paid to include the breakfast.
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Tracy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Nice nights stay
Location to the beach is excellent, Very friendly welcome to the hotel We didn’t find any parking available due to limited spaces, but another car park is 3 min walk away (£6 for 24hrs) The communal areas of the hotel are very dated, the rooms are much better Had a comfortable single bed, amenities were ok. Overall I was happy with it for the price, and would go back
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
Ok for a one night basic stay but desperately needs an upgrade, place feels abandoned and bed sheets had hair on but staff were friendly
Hospedou-se por 1 diária em mai. de 2023

8/10 - Boa

David

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023

8/10 - Boa

Paul

Hospedou-se por 1 diária em mar. de 2023