Piscina interna

Avaliações de Ramada by Wyndham Westlock

2.5 out of 5
Ramada by Wyndham Westlock
11311 100 Street, Westlock, AB

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 318 de 541 avaliações" "
Nota 8 - Boa. 163 de 541 avaliações" "
Nota 6 - Ok. 46 de 541 avaliações" "
Nota 4 - Insatisfatória. 9 de 541 avaliações" "
Nota 2 - Terrível. 5 de 541 avaliações" "

9,2/10

Limpeza

9,0/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Lana

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel with options to drive right up to the room on the main floor. Would stay again
Hospedou-se por 1 diária em mai. de 2024
Resposta de Ramada Team em 27 de mai. de 2024
Hi Lana,Im glad that you have noticed our 100% excellent service.

10/10 - Excelente

Susan M

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The breakfast choices are good and enjoy the variety of items offered. The room was impeccable, always clean and set up lovely.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Mark Alvarez em 23 de mai. de 2024
Hello Susan,It was our pleasure to be our guest. I am so happy to hear that you have a perfect experience during your stay here in Ramada Westlock.Thank you for choosing us.

10/10 - Excelente

Jodi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Mark Alvarez em 17 de mai. de 2024
Thanks Jodi for that perfect rating for us.

10/10 - Excelente

Karleigh

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de dd em 10 de mai. de 2024
Thank you so very much for the 5 out of 5 and for your tim in doing a rating for a hotel and team. Have a great day hope to see you again.

10/10 - Excelente

Mary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A
Hospedou-se por 1 diária em mai. de 2024
Resposta de Mark Alvarez em 8 de mai. de 2024
All we want for our guests is to ave a perfect experience. Mary, thank you for letting us know that we meet your expectations perfectly.

10/10 - Excelente

Sarah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful place. Clean, well kept.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Mark Alvarez em 8 de mai. de 2024
Thank you for your kind review, Sarah, We're delighted to hear that you found our hotel to be wonderful and well-kept. Providing a clean and comfortable environment for our guests is a top priority, and we're thrilled to know that we met your expectations. We look forward to welcoming you back to Ramada Westlock in the future!

10/10 - Excelente

Quentin, Fort McMurray

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was close to my daughter and some restaurants
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Mark Alvarez em 6 de mai. de 2024
Hi Quentin,Thank you for that amazing rating.

8/10 - Boa

Allan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was excellent for handicapped flexibility. Staff right from kitchen staff to cleaning staff were bar none the best and most caring we have had in a while. Projected the old town atmosphere where people looked after people and cared. The manager Mark Alvarez, went beyond to ensure we were comfortable and patient’s needs were addressed. Please convey a sincere thank you to all of them from Allan & Renate Klein rm 106
Hospedou-se por 5 diárias em abr. de 2024
Resposta de dd em 4 de mai. de 2024
Dear Allan & Renate Klein,Thank you for sharing such heartfelt feedback with us! We're thrilled to hear that your experience at our establishment was exceptional, particularly in terms of the handicapped accessibility and the care provided by our staff. It's always our goal to create an atmosphere that embodies the warmth and hospitality of old town communities, where everyone looks out for one another.We're especially grateful for your kind words regarding our manager, Mark Alvarez. He's dedicated to ensuring every guest feels welcomed and their needs are met. I'll personally ensure your gratitude is conveyed to him and the rest of our team.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!Warm regards,

10/10 - Excelente

Line

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a great stay and the room was really spacious. Pool and hot tub was an added bonus. Bed was super comfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mark Alvarez em 28 de abr. de 2024
Thank you for your wonderful review! We are delighted to hear that you had a great stay with us and enjoyed our spacious room, pool, hot tub, and comfortable bed. We look forward to welcoming you back to Ramada Westlock in the future!

10/10 - Excelente

Susan M

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were friendly and professional. The pool and whirl pool were clean. It bc was great having the pool and whirlpool to use. The breakfast food was delicious and there were so many choices to choose from. The rooms are spacious and clean. Would definitely recommend this hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de dd em 23 de abr. de 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing friendly and professional service, and it's wonderful to know that you felt well taken care of during your time here. We're glad you found our pool and whirlpool clean and enjoyable, and that our breakfast offerings met your expectations with delicious options. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!

10/10 - Excelente

Brendon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Checkin agent was great. Thank you!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mark Alvarez em 22 de abr. de 2024
Hi Brendon,Thank you for that wonderful review.

10/10 - Excelente

Cassandra, Calgary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is the only hotel we stay at when we go to Westlock to see family. The staff are always amazing!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mark Alvarez em 18 de abr. de 2024
Hi Cassandra,Thank you for that excellent review.

8/10 - Boa

Tori

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really liked the pool, it wasn’t super cold like most pools are. The rooms were nice & cleanly. We enjoyed our stay. Staff was nice
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Mark Alvarez em 5 de abr. de 2024
Dear Tori,Thank you for taking the time to share your feedback regarding your recent stay at Ramada Westlock. We are delighted to hear that you enjoyed our pool and found it to be at a comfortable temperature. It's also great to know that you found your room to be nice and clean, and that you had a pleasant overall stay with us. We appreciate your kind words about our staff and their service. Our team works hard to ensure that every guest has a positive experience, and it's rewarding to hear that their efforts have made a difference for you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 - Excelente

Perry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Mark Alvarez em 1 de abr. de 2024
Hi Perry,I appreciate the rating you gave to out team in Ramada in Westlock.Thank you.

10/10 - Excelente

Doug

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect
Resposta de Ramada Team em 1 de abr. de 2024
Hello Doug,Thank you for that excellent rating.

8/10 - Boa

Dan

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
All good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Mark Alvarez em 28 de mar. de 2024
Hello Dan,Thank you for your very good rating.

6/10 - Ok

Sheri

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Multiple problems with key cards, flooring was tripping hazard. Breakfast was ok at best.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ramada Team em 24 de mar. de 2024
Thank you.

6/10 - Ok

Erin

Hospedou-se por 1 diária em mar. de 2024
Resposta de Ramada Team em 8 de abr. de 2024
Oh no, that is not what we want to see! We never want any guest leaving our hotel to be unhappy with their stay. Please email or call me at your earliest convenience. We look forward to having the opportunity to make things right.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Mark Alvarez em 16 de mar. de 2024
Hi Michael,Thank you for the excellent rating.

6/10 - Ok

Dan

Hospedou-se por 1 diária em mar. de 2024
Resposta de dd em 12 de mar. de 2024
Thank you for your time in doing a rating for us. You have a great day

8/10 - Boa

Allison

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de dd em 6 de mar. de 2024
Thank you for the 4/5

10/10 - Excelente

Jennifer, Spirit River

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful room
Hospedou-se por 1 diária em fev. de 2024
Resposta de dd em 27 de fev. de 2024
Tank you for the great rating.

6/10 - Ok

Dan

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em fev. de 2024
Resposta de dd em 27 de fev. de 2024
Thank you for taking the time out of your day to do a rating fro us. Have a great day

8/10 - Boa

Marion

Viagem a dois
The large king size room except the bathroom the shower curtain doesn’t keep the water in. Otherwise excellent room
Hospedou-se por 1 diária em fev. de 2024
Resposta de Mark Alvarez em 15 de fev. de 2024
Dear Marion,Thank you for choosing to stay with us and for taking the time to leave a review. We are delighted to hear that you enjoyed our large king-size room. We apologize for the inconvenience with the shower curtain and will address this issue promptly. Your feedback is valuable to us as we strive to provide excellent accommodations for all our guests. We hope to welcome you back for another great stay in the future.Warm regards,

8/10 - Boa

Nettie, Cleardale

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Mark Alvarez em 1 de fev. de 2024
Dear Nettie,Thank you for choosing Ramada Westlock for your stay from January 26 to January 28, 2024, and for taking the time to share your feedback. We're glad to see you rated your experience an 80/100. If there's anything specific you enjoyed or suggestions for improvement, we'd love to hear more. We appreciate your input and hope to welcome you back soon.Best regards,

6/10 - Ok

Raymond

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I was greeted well and with the Saturday night staff, set us up quick and we were good to go. Problem came from zero tv service, kids running up and down the hall (playing hall hockey even) and in the morning when I went to check out and let the front desk know about the tv… no one was there after 4 rings. I just dropped the keys on the desk and walked away. Wasn’t impressed since it was very busy in the morning…
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mark Alvarez em 29 de jan. de 2024
Dear Raymond,Thank you for taking the time to share your experience with us. We appreciate your positive comments regarding the warm welcome you received from our Saturday night staff. It's great to hear that they efficiently set you up for your stay.However, we sincerely apologize for the inconveniences you faced during your visit. We regret that you experienced issues with the TV service and disturbances caused by kids in the hallway. We understand the importance of a peaceful and comfortable stay, and we are sorry for any disruptions you encountered.Your feedback regarding the front desk not being responsive is duly noted, and we apologize for any frustration this may have caused. Rest assured, we will address these concerns with our team to ensure that we improve our services and provide a more seamless experience for our guests.We value your input, and we hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and hassle-free stay.Thank you for choosing us.Best regards,

6/10 - Ok

Charles, Tofield

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Restaurant close by
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Mark Alvarez em 29 de jan. de 2024
Thank you for taking the time to share your feedback regarding your recent stay at Ramada Westlock. We value your input and apologize if your experience did not meet your expectations.If there are specific details about your experience that you would like to share, or if there's anything we can do to address your concerns, please feel free to reach out to us directly. Guest satisfaction is our top priority, and we appreciate your insights as they help us improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay.

10/10 - Excelente

Bill

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
very good
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mark Alvarez em 26 de jan. de 2024
Hi Bill,Thank you for taking the time to share your feedback! We are thrilled to hear that you had a very good experience during your stay. Our team works hard to ensure that every guest has a positive and memorable visit.We appreciate your high ratings for our Buffet Breakfast, location, and staff. It's fantastic to know that these aspects contributed to your overall satisfaction. Your comments inspire and motivate us to continue delivering excellent service.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back for another outstanding experience.

10/10 - Excelente

Nate

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The place is nice ans open. Good breakfast. Nice large rooms.
Hospedou-se por 1 diária em jan. de 2024
Resposta de dd em 11 de jan. de 2024
Thank You for the great review

10/10 - Excelente

Logan, Whitecourt

Hospedou-se por 1 diária em jan. de 2024
Resposta de Mark Alvarez em 8 de jan. de 2024
Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

8/10 - Boa

Dawn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Mark Alvarez em 18 de dez. de 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - Excelente

Cheryl

Viagem de negócios
Pontos positivos: Comodidades
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mark Alvarez em 18 de dez. de 2023
We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon!

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice, clean hotel. Friendly staff.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mark Alvarez em 6 de dez. de 2023
Hi Melissa,Thank you for giving us a great review. My team and I are looking forward to see you back in the future.Have a great day.

8/10 - Boa

susan

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mark Alvarez em 26 de dez. de 2023
Hi Susan,Thank you for the good rating.

4/10 - Insatisfatória

Jessica

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
They informed us about the pool closure only after we had already paid for the night, despite being aware of the issue for at least a week. Although they reluctantly provided a reimbursement, it was evident that they were not pleased about it. Save yourself the trouble and make a quick call to verify before making a booking.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mark Alvarez em 6 de dez. de 2023
Hi Jessica,Thank you for taking time giving us a review and I am so sorry about your experience and I fully understand your frustration. I have informed and setup an automatic sent out message to all our third party reservation website to notify all the guest right after the reservation, receiving this message will give the guests a chance to cancel the reservation without any cancelation charges. And also we have tried to call all the arrivals to notify about the pool. But still, there is no excuses about your experience. I would like to ask for a chance to make it up to you. Please reach out to our team to setup a plan how can we make it up.

2/10 - Terrível

Nathan

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Called ahead to inquire about breakfast. Advised we were driving half hour from Barrhead for pool for kids. When we checked in we’re not told anything about pool. Attempted to take kids down shortly after checkin only to see pool was shut down for maintenance. Called front desk and told it was closed for several weeks as they were waiting for parts. Asked why we weren’t advised ahead of time and told that they can’t tell each guest such thing? Really!? Carpet in hallway is bunched up badly. Just run down for a newish looking hotel. For $170 a night was expecting a whole lot more. Won’t be staying here again.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mark Alvarez em 28 de nov. de 2023
Hello and thank you for your review. I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please reach out to me 780 349 2245 and look for Mark if you would be willing to give us an opportunity to turn your experience around. It would be such a pleasure to personally welcome you back to our property.

10/10 - Excelente

Daniel

Hospedou-se por 1 diária em nov. de 2023
Resposta de Mark Alvarez em 18 de dez. de 2023
Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.

10/10 - Excelente

Randy

Hospedou-se por 1 diária em nov. de 2023
Resposta de Mark Alvarez em 6 de dez. de 2023
Hello Randy,We are incredibly grateful that you took the time out of your day to leave us this review. We put customer satisfaction as a top priority, and we are committed making each stay incredible. It is guests like you that make our job wonderful. Please consider us the next time you are staying in the area as we look forward to serving you again!

10/10 - Excelente

Carrol

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mark Alvarez em 15 de nov. de 2023
Hello and thank you so much for leaving us such a wonderful review! We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise and this provides us great encouragement to keep doing what we are doing. you, once again, for your kind words and we hope to serve you well again soon!

8/10 - Boa

Taren

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de dd em 2 de nov. de 2023
Thank you so very much for the rating. Have a great day

10/10 - Excelente

Regina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked everything. Parking was close. Everything was very clean and nice. The pool and hot tub was great. Even the breakfast was very good.
Hospedou-se por 1 diária em out. de 2023
Resposta de dd em 23 de out. de 2023
Thank you so very much for taking the time to do a review for are hotel happy to read that your stay was to great.

10/10 - Excelente

Payton

Hospedou-se por 1 diária em out. de 2023
Resposta de Mark Alvarez em 15 de nov. de 2023
Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.

10/10 - Excelente

Sonam

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Just great..Thanks guys
Hospedou-se por 3 diárias em out. de 2023
Resposta de Mark Alvarez em 21 de out. de 2023
Hi Sonam,Thank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay and I can see that we delivered that to you. Looking forward to serving you the next time you are in town.

10/10 - Excelente

Darren

Hospedou-se por 1 diária em out. de 2023
Resposta de dd em 2 de nov. de 2023
Thank you for the really great rating. Have a great day

6/10 - Ok

Karryssa

Hospedou-se por 1 diária em out. de 2023
Resposta de Mark Alvarez em 1 de nov. de 2023
Oh no, that is not what we want to see! We never want any guest leaving our hotel to be unhappy with their stay. Please email or call me at your earliest convenience. We look forward to having the opportunity to make things right.

10/10 - Excelente

Chris

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was all fine
Hospedou-se por 1 diária em out. de 2023
Resposta de Mark Alvarez em 10 de out. de 2023
Hi Chris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mark

10/10 - Excelente

Quinton

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em set. de 2023
Resposta de Mark Alvarez em 27 de set. de 2023
We greatly appreciate the positive star rating! It looks like you had a wonderful stay and we strive for guest satisfaction every time. See you again soon!

8/10 - Boa

Laurie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was great and quiet. The pool area was nice. The only issue was that the jacuzzi tub in the room kept pumping cold waterin through the jets. We had to keep draining water to refill with hot water to keep it warm.
Hospedou-se por 1 diária em set. de 2023
Resposta de dd em 25 de set. de 2023
We are sorry are jacuzzi tub are not the newer type that they are coming out with .that keep the water hot . Thank you again for your time in doing a review for use. Have a great day

10/10 - Excelente

Carla

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Super friendly staff. Clean and comfortable
Hospedou-se por 1 diária em set. de 2023
Resposta de dd em 22 de set. de 2023
Thank you for your review The team will happy to see this review.

10/10 - Excelente

Christine

Hospedou-se por 1 diária em set. de 2023
Resposta de Mark em 19 de set. de 2023
Hi Christine,Thank you very much for giving us such a great rating.Have a wonderful day.