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Avaliações de Courtyard by Marriott Waterloo Cedar Falls

3 out of 5
Courtyard by Marriott Waterloo Cedar Falls
250 Westfield Ave, Waterloo, IA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 265 de 427 avaliações" "
Nota 8 - Boa. 99 de 427 avaliações" "
Nota 6 - Ok. 34 de 427 avaliações" "
Nota 4 - Insatisfatória. 18 de 427 avaliações" "
Nota 2 - Terrível. 11 de 427 avaliações" "

9,2/10

Limpeza

8,8/10

Serviço e funcionários

8,2/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Peggy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff very courteous.
Hospedou-se por 1 diária em mai. de 2024
Resposta de . em 28 de mai. de 2024
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.Faith Beebe GM, Courtyard Waterloo Cedar Falls

10/10 - Excelente

Janice

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful building. Nicely furnished, clean room. Onsite restaurant. Wish they had a gallery wall of photos of John Deere mfg history.
Hospedou-se por 1 diária em mai. de 2024
Resposta de . em 20 de mai. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

8/10 - Boa

Christina

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
😁
Hospedou-se por 1 diária em mar. de 2024
Resposta de . em 26 de mar. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

8/10 - Boa

Neal

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It is nice and close to John Deere facilities. Nice restaurant.
Hospedou-se por 1 diária em mar. de 2024
Resposta de . em 19 de mar. de 2024
Thanks for the rating. We greatly appreciate the support and happy you enjoyed your stay.

10/10 - Excelente

Jaime

Viagem com a família
This hotel was super unique! It is the old John Deere factory turned into a Marriott. Each floor and room has super high ceilings and a ton of space. The lobby has nice alcoves with seating and tvs so multiple groups can do their own thing. The gym was spacious and nice equipment. The barbecue restaurant is delicious! The best part was Karen at the front desk. She was so kind and helpful while my family was having issues with the car, and was able to accommodate us quickly for another night. She really made our day! I’d definitely stay again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de . em 18 de mar. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome 5 star review. We work hard to make our guest happy and appreciate your feedback. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Valerie

Hospedou-se por 2 diárias em mar. de 2024
Resposta de . em 26 de mar. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Kathleen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de . em 20 de fev. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Ryan, State Center

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Comfortable atmosphere
Hospedou-se por 1 diária em fev. de 2024
Resposta de . em 20 de fev. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice place. the room was very nice. the hotel was clean in a great location with plenty of parking.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de . em 20 de fev. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Jeff

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em fev. de 2024
Resposta de . em 20 de fev. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

2/10 - Terrível

jocelyn

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de . em 6 de fev. de 2024
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

4/10 - Insatisfatória

Sara

Viagem com a família
Pontos negativos: Serviço e funcionários
Only shear blind on window. Called the front desk and they did not offer to remedy the issue or seem to care.
Hospedou-se por 1 diária em fev. de 2024
Resposta de . em 3 de fev. de 2024
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.

4/10 - Insatisfatória

Frederick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
room temperature was terrible and the corner suite was freezing cold. We were not allowed to adjust the temperature in our room. Pictures of the suite on Travelocity is not accurate. It showed room with king bed and room with 2 doubles; they only have suites with 1 king bed in each bedroom.
Hospedou-se por 1 diária em jan. de 2024
Resposta de . em 15 de jan. de 2024
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.

10/10 - Excelente

Sean

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de . em 13 de jan. de 2024
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Steve

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de . em 17 de dez. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

8/10 - Boa

Shari

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice property! Staff were very accommodating. Beds did not seem like Queens, more like Full/doubles.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de . em 11 de dez. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I would like to assure you that our beds are truly queens. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.

10/10 - Excelente

Jaclyn

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de . em 22 de nov. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Sara

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms and hotel are beautifully done
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de . em 13 de nov. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

8/10 - Boa

Rachel

Hospedou-se por 1 diária em nov. de 2023
Resposta de . em 6 de nov. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

8/10 - Boa

Paul

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de . em 31 de out. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice new hotel
Hotel is new, ample rooms and excellent beds. Breakfast was very good too.
Hospedou-se por 1 diária em out. de 2023
Resposta de . em 23 de out. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the awesome review. We always appreciate the support.

4/10 - Insatisfatória

Andy

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Our TV did not work upon check in and despite our requests to have it looked at no one even came into the room during the day while we were out. Nice hotel but customer service was definitely lacking.
Hospedou-se por 2 diárias em out. de 2023
Resposta de . em 10 de out. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.

10/10 - Excelente

Joel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent spot and comfortable. Addition of BBQ restaurant in building is a plus. Hailie at the front desk was awesome and helped me get somethings printed out for an important meeting. I'll be back.,
Hospedou-se por 1 diária em out. de 2023
Resposta de . em 6 de out. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

8/10 - Boa

PABLO A

Hospedou-se por 1 diária em set. de 2023
Resposta de Faith em 30 de set. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

8/10 - Boa

Robert

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
No free breakfast and no hot sink water
Once again, no free breakfast as hotels.com promises. I have pointed this out to the hotel and hotels.com and no one seems to care about the false advertising. Also, this is the 4th time at this hotel that the shower was hot but zero hot water comes from the sink so I AGAIN had to fill a wastebasket in the shower with hot water and dump it into the sink so that I could shave. Seriously!?!
Hospedou-se por 2 diárias em set. de 2023
Resposta de . em 26 de set. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.

10/10 - Excelente

Tyler

Hospedou-se por 1 diária em set. de 2023
Resposta de . em 24 de set. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

8/10 - Boa

Alvin, Cordova

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Had a good stay, was welcomed after a week of bicycling. The adjacent restaurant was helpful.
Hospedou-se por 1 diária em jul. de 2023
Resposta de . em 18 de set. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Sheryl

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Great!
Hospedou-se por 1 diária em ago. de 2023
Resposta de . em 8 de set. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

8/10 - Boa

Tamyka

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel! Staff was nice. No microwave provided in the room. Breakfast not provided.
Hospedou-se por 2 diárias em set. de 2023
Resposta de . em 8 de set. de 2023
Thank you for staying with us at the Courtyard Marriott Waterloo Cedar Falls and for the awesome review. Please come back and see us when you are in the area. Thanks again, Courtyard Marriott Waterloo Cedar Falls.

10/10 - Excelente

Irene

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our second time staying their and overall great hotel.
Hospedou-se por 3 diárias em set. de 2023
Resposta de . em 5 de set. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

10/10 - Excelente

Adriana, Chicago

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Very nice hotel to stay in
Hospedou-se por 1 diária em ago. de 2023
Resposta de . em 25 de ago. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

6/10 - Ok

Richard

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Comp breakfast was good. Cook per order not hot line. Went for milk, not a good area and had to use a dollar general which was not a dollar. Area not redeveloped yet.
Hospedou-se por 1 diária em ago. de 2023
Resposta de . em 25 de ago. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback.

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
False Advertising
I stay there frequently. There is STILL no free breakfast as Hotels.com continues to erroneously report. Please change it on your website. False Advertising!!
Hospedou-se por 3 diárias em jul. de 2023
Resposta de . em 2 de ago. de 2023
Thank you for bringing this to my attention. After checking with Hotels.com what is posted on their website "Food and drink. Cooked to order breakfast (surcharge) each morning 6:30 AM -9:30 AM" Free breakfast is not a Marriott standard for Courtyard's. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.

8/10 - Boa

David

Pontos positivos: Serviço e funcionários
Hotel was nice, a little understaffed, the room was nice, the bathroom needs a little work. Mold in the showers needs to be dealt with.
Hospedou-se por 1 diária em jul. de 2023
Resposta de . em 1 de ago. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Very unique place to stay..
Hospedou-se por 1 diária em jul. de 2023
Resposta de . em 19 de jul. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

10/10 - Excelente

Mike

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de . em 13 de jul. de 2023
Thanks for the awesome rating. We greatly appreciate the support. Faith Beebe GM Courtyard Waterloo Cedar Falls

10/10 - Excelente

Kham

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de . em 13 de jul. de 2023
Thanks for the awesome rating. We greatly appreciate the support. Faith Beebe GM Courtyard Waterloo Cedar Falls

10/10 - Excelente

Robert

Hospedou-se por 1 diária em jun. de 2023
Resposta de . em 19 de jul. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

10/10 - Excelente

Caryl

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de Faith em 28 de jun. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the awesome review. We always appreciate the support. Faith Beebe GM Courtyard Marriott Waterloo Cedar Falls

10/10 - Excelente

Stefanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect hotel! Great location. Check in staff and bartenders were amazing! Totally went above and beyond. We actually decided to stay another night .
Hospedou-se por 1 diária em jun. de 2023
Resposta de Faith em 28 de jun. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the awesome review. We always appreciate the support. Faith Beebe GM Courtyard Marriott Waterloo Cedar Falls

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
Not great
We liked the room overall, it was nice and large. The frig was very tiny. Dirty bathroom floor and a blood stain on one pillowcase. We could hear talking and laughing from next door.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Faith em 28 de jun. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo. Faith Beebe GM Courtyard Waterloo Cedar Falls

2/10 - Terrível

James

Pontos negativos: Limpeza e serviço e funcionários
I paid over 200 dollars for a room for 1 night that was supposed to sleep 4 adults and it barely slept 3 adults. We did not receive free breakfast, was told it would be a charge of 14.95. Completely disappointed with our stay and requested an adjustment to our bill that has not happened yet.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Faith em 31 de mai. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo. Faith Beebe GM Courtyard Waterloo Cedar Falls

10/10 - Excelente

Renee

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was excellent. Rooms very clean and large. Great location.
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Faith em 30 de mai. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the awesome review. We always appreciate the support. Faith Beebe GM Courtyard Marriott Waterloo Cedar Falls

2/10 - Terrível

Jesse

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
My room was really hot when I arrived so I called the front desk. They said they would turn it on or something, but it never cooled down. I also asked for a microwave and they said they don't provide microwaves for anyone who stays less than 14 days in the "ambassador suite" Did I step into the twilight zone? This place is wierd. There's only one working elevator and the pool is on the 5th or 6th floor.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Faith em 10 de mai. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. Unfortunately, our property is based around business travel and not long-term stays, that is why our standard rooms do not have microwaves, per our brand standard. There are multiple microwaves in the lobby for guest use. Microwaves can be requested for long term stays. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo. Faith Beebe GM Courtyard Waterloo Cedar Falls

8/10 - Boa

Catrina

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023
Resposta de . em 24 de abr. de 2023
On behalf of the entire hotel team, I want to thank you for sharing your positive feedback about your recent stay at Courtyard Marriott Waterloo Cedar Falls.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Home away from home!
Great experience! I was impressed with the overall quality and appearance of the facility. The room was very quiet, spacious and clean. With the addition of a new restaurant, this will be an amazing hotel! I have found my future home away from home when visiting Waterloo.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de . em 19 de abr. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the awesome review. We always appreciate the support. Faith Beebe GM Courtyard Marriott Waterloo Cedar Falls

10/10 - Excelente

Jeffrey, Freeport

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyable stay. Rooms were clean and quiet, very comfortable bed. Will stay again.
Hospedou-se por 1 diária em abr. de 2023
Resposta de . em 18 de abr. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.

10/10 - Excelente

Joan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de . em 3 de mar. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.Faith Beebe GM Courtyard Waterloo Cedar Falls

10/10 - Excelente

Charlotte, Peoria

Hospedou-se por 1 diária em mar. de 2023
Resposta de Faith em 31 de mar. de 2023
Thank you for staying with us at the Courtyard Waterloo Cedar Falls. We work hard to make our guest happy and appreciate your feedback. Thank you for the five-star review. We always appreciate the support.Faith Beebe GM Courtyard Waterloo Cedar Falls

8/10 - Boa

Clayton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Does not have free breakfast
Hospedou-se por 1 diária em fev. de 2023
Resposta de . em 27 de fev. de 2023
Thank you for choosing to stay at the Courtyard Waterloo Cedar Falls and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Per Marriott standards the Courtyard brand does not offer a free breakfast. We have the Bistro on property that offers a breakfast that is available to purchase off the menu. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Waterloo.Courtyard Marriott Waterloo Cedar Falls