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Avaliações de The Royal Sonesta Washington DC Dupont Circle

4.5 out of 5

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 492 de 1000 avaliações" "
Nota 8 - Boa. 248 de 1000 avaliações" "
Nota 6 - Ok. 126 de 1000 avaliações" "
Nota 4 - Insatisfatória. 73 de 1000 avaliações" "
Nota 2 - Terrível. 61 de 1000 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ALEXANDRE, SÃO PAULO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente acomodação e localização serviço de happy hoje diário é gratuito muito agradável
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Atheia, Hotel Manager em 2 de mar. de 2020
Thank you for the 5-star review!

10/10 - Excelente

Nathalie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Nathalie, it's delightful to hear that your experience at The Royal Sonesta Washington DC Dupont Circle positively impressed you. It is our utmost pleasure to offer our guests unforgettable experiences, and we're thrilled we achieved this during your stay. We eagerly look forward to your return in the future. Safe travels!

8/10 - Boa

Michelle, San Antonio

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Nice enough hotel. Had to shower three times in drain back up that never got resolved over my stay. Due to that and the property booked an event in the restaurant bar that limited the ability to use included food/bev offers, the daily ”fee” was waived for my stay, which was considerate.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Michelle, thank you for taking the time to share your comments. It's pleasing to know you found The Royal Sonesta Washington DC Dupont Circle to be a satisfactory choice. We are, however, sorry to hear about the issue regarding the bathroom facility and the limited access to the restaurant bar during your stay. We appreciate your understanding regarding the daily charge, and rest assured, we continuously strive to improve our guest experience. We look forward to your next visit and ensuring a flawless trip.

4/10 - Insatisfatória

Steven

Viagem com a família
Pontos negativos: Comodidades
My son has terrible anxiety and water helps him a lot. I won’t book a room unless it has a pool. Online it stated they had a pool. It wasn’t until we checked in did we find out the pool would be closed all weekend. I waist they would have sent out an email to warn us. We had our bathing suits packed and the kids were very excited to swim.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Steven, we regret to hear about your recent experience, specifically the frustration the unavailable pool caused. Communication like this is important to us, and we understand that it can greatly impact our guests' stay. Rest assured, your feedback will be relayed to the respective team for their attention. Although it won't change the experience you had, we genuinely hope for a chance to better serve you in the future.

10/10 - Excelente

Yaa-pabi

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Proximity to local sites. Great dining options. Walkable and convenient.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Yaa-pabi, thank you for sharing your feedback. It's wonderful to hear that you found The Royal Sonesta Washington DC Dupont Circle conveniently situated and easy to explore. We're also glad our variety of dining options met your expectations. We're truly grateful for your positive comments and we look forward to welcoming you back the next time you're in the area.

10/10 - Excelente

Tia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
..
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Tia, all of us at The Royal Sonesta Washington DC Dupont Circle are beyond thrilled to hear that you had a stellar experience. Nothing makes our team members happier than providing an outstanding experience for our valued guests. We look forward to your return and hope to continue exceeding your expectations during your future visits.

8/10 - Boa

ARNY

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel with great staff and service. Fantastic location on a quieter street just off DuPont Circle which is a wonderful area with metro stop and buses. Don’t bother getting the “breakfast included” option because it’s just a dollar amount voucher and doesn’t seem to represent any saving with respect to the restaurant menu. Also surprised that they changed our towels after one night when we specifically hung them up to dry.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Arny, it sounds like your time at The Royal Sonesta Washington DC Dupont Circle largely met your expectations, with our team members' service and prime location being highlights. We appreciate your feedback regarding the breakfast option and will certainly review this. Regarding your towels, we aim to provide top-notch service, but we see how this action may have not fully aligned with your needs. We'll work on better communicating our green initiatives with guests. We hope to welcome you back next time you're in the Dupont Circle area.

10/10 - Excelente

Natalia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, great price on Expedia, friendly staff.close to the metro and DuPont circle
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Natalia, thank you for sharing your experience at The Royal Sonesta Washington DC Dupont Circle. We are thrilled to hear you enjoyed our prime location and the value you received booking through Expedia. Your commendation for our friendly team members is much appreciated. We can't wait to welcome you back for a visit to the metro and delightful DuPont Circle again soon.

10/10 - Excelente

Kathleen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, quiet and accessible to metro, etc.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Kathleen, we're thrilled to hear that you found the location of The Royal Sonesta Washington DC Dupont Circle ideal and appreciated the easy access to local transport. Thank you for sharing your experience, and we are looking forward to welcoming you back in the future.

10/10 - Excelente

Stanley, Calgary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This location was better than we could ever imagine. Quiet area, huge room, great restaurant and bar, lots of restaurants nearby, coffee shops, walking distance to major sites.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 19 de abr. de 2024
Stanley, we're thrilled to hear that The Royal Sonesta Washington DC Dupont Circle exceeded your expectations! We appreciate your compliments about our location, spacious rooms, and on-site dining options. It's also great to know our proximity to notable city attractions enhanced your stay. We look forward to welcoming you back for another remarkable experience in the future.

10/10 - Excelente

James C

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would have liked a bedside alarm clock. But hot shower & chocolate goodies made up for it. Thanks!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
James, it's delightful to read your positive comments about The Royal Sonesta Washington DC Dupont Circle. We appreciate you sharing your satisfaction with the hot showers and tasty chocolate treats. Your suggestion regarding the bedside alarm clock is taken into consideration. Thank you, and we hope to welcome you again soon.

4/10 - Insatisfatória

James

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários
Staff were not personable
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
James, it is disheartening to hear that our team members didn't meet your expectations on your recent visit. We pride ourselves on delivering a warm and welcoming experience for all our guests. Your feedback will be valuable in ensuring that we improve and strive for a superior level of customer service in future.

10/10 - Excelente

Rex, Honolulu

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Yes!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Rex, it's fantastic to hear about your positive experience at The Royal Sonesta Washington DC Dupont Circle. We're glad we met your expectations and we're looking forward to your next visit!

10/10 - Excelente

Marisa

Great
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Marisa, we're thrilled to hear you had a wonderful experience at The Royal Sonesta Washington DC Dupont Circle. We look forward to welcoming you back on your next visit to the area!

8/10 - Boa

UBALDO, New York

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Ubaldo, thank you for your positive rating after your stay at The Royal Sonesta Washington DC Dupont Circle. We're glad you had an enjoyable time and hope to welcome you back soon.

2/10 - Terrível

Christof

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Christof, we regret to see that your experience didn't meet your expectations. We take all feedback seriously and would appreciate any additional details that would help us improve. Please feel free to share more about your stay. We strive to provide top-notch service and are eager to address any issues you may have encountered.

10/10 - Excelente

Jasmine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, easy to get to metro and all tourist attractions.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Jasmine, thank you for taking the time to share your experience. We're delighted to hear that The Royal Sonesta Washington DC Dupont Circle's prime location made your visit convenient and accessible to all local attractions. We hope to serve you again on your next trip to the area.

10/10 - Excelente

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean with spacious room.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Michael, we're thrilled to hear that your stay at The Royal Sonesta Washington DC Dupont Circle met your expectations. We pride ourselves in maintaining clean accommodations and spacious rooms for our guests to enjoy. We look forward to welcoming you back in the future.

2/10 - Terrível

Bernard

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My advice to anyone is NEVER use expedia.com to book a hotel. You will be robbed. Terrible service. I would not refer them.if someone paid me too. Thank you
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Bernard, it's unfortunate to hear about your dissatisfaction with your booking experience. We understand your frustration. For issues outside our control, such as booking procedures, we advise guests to directly take their concerns to the service provider. Our goal is to ensure a seamless stay and we hope for an opportunity to provide you with a more positive experience in the future.

6/10 - Ok

Rabih

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Thank you for taking the time to share your feedback, Rabih.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 - Excelente

Steven, Mount Holly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was in a nice and safe neighborhood. I found our room to be spacious and quiet. The bagel place across the street has been there for 36 years!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Steven, we're thrilled to hear that you appreciated the serene and secure surroundings of The Royal Sonesta Washington DC Dupont Circle. We're also delighted to know that you enjoyed our peaceful and roomy accommodations. Isn't it fantastic having such a time-honored bagel spot just a stone's throw away? We can't wait to welcome you back for another memorable stay.

10/10 - Excelente

Stephen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We lucked out booking here. We were visiting from NYC for a relative’s birthday party and the hotel was amazing in every way from the helpful staff to the great room. Bonus points for being in such a convenient location! Will definitely stay here again on our next trip to DC!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Stephen, it's wonderful to hear your stay at The Royal Sonesta Washington DC Dupont Circle exceeded expectations! We're thrilled that our team members made a positive impact and contributed significantly towards your experience. Our convenient location is indeed a major plus point we're glad came in handy for you. It sounds like we will be your top choice when in the city, and we can't wait to welcome you back on your next trip to DC!

6/10 - Ok

Kirk

Viagem a dois
We liked the large room. But there was no seating except a swivel desk chair! We missed having a couple of upholstered armchairs to relax in while reading or watching TV.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Kirk, it's encouraging to hear you appreciated the spaciousness of the room at The Royal Sonesta Washington DC Dupont Circle. We understand the importance of comfortable seating options to enhance the overall experience. Your insights will definitely be shared with our team members for thoughtful considerations in the future. Thank you for sharing your feedback with us.

10/10 - Excelente

Bianca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Bianca, it's fantastic to see your top rating! It seems The Royal Sonesta Washington DC Dupont Circle met your expectations, and that's simply wonderful to hear. We'd be more than happy to welcome you back for another excellent experience in the future. Thank you for your review!

10/10 - Excelente

michele

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel in a very walkable area Lots of restaurants on the street & the metro is a 7 minute walk
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 27 de mar. de 2024
Michele, thank you for your wonderful feedback. We're delighted to know that your stay at The Royal Sonesta Washington DC Dupont Circle was enjoyable and you found our location convenient with its easy access to many dining options and public transport. Our team members are here to make your next visit even better.

10/10 - Excelente

Valerie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a Wonderfu stay. Room was great!! Staff very friendly and helpful!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Valerie, it's delightful to hear you enjoyed your stay at The Royal Sonesta Washington DC Dupont Circle! We're thrilled you found your room to be up to standard and our team members to be welcoming and supportive. We hope to welcome you back in the near future.

10/10 - Excelente

Ruth Elaine, Fort Myers

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff made all the difference to make our stay wonderful. Would definitely stay here again.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
Ruth, thank you for sharing your experience. It's wonderful to learn you had a fantastic stay at The Royal Sonesta Washington DC Dupont Circle, and our team members greatly contributed to this. We're thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back.

10/10 - Excelente

Jeffrey

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Jeffrey, it makes our day to hear that your stay at The Royal Sonesta Washington DC Dupont Circle met your expectations. We genuinely can't wait to provide you with another exceptional experience on your next trip to our nation's capital.

10/10 - Excelente

Brianna

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
While the hotel itself is undoubtedly lovely, my favorite part of my stay at the Royal Sonesta had to be the Front Desk staff! Both agents that helped me out were knowledgeable, kind and efficient.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Brianna, it pleases us greatly that your stay at The Royal Sonesta Washington DC Dupont Circle was such a delight. It's heartening to hear that our team members at the front desk were able to assist you knowledgeably and efficiently. We strive to maintain this level of service excellence and your experience only reinforces this. We're looking forward to welcoming you back.

10/10 - Excelente

Georges

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Georges, it brings us joy to know that you appreciated the strategically situated Royal Sonesta Washington DC Dupont Circle. We are delighted it enhanced your stay. We aim to provide the best for our guests, and your feedback encourages us. We look forward to seeing you again.

6/10 - Ok

Dara, Swampscott

Viagem com a família
I have no idea what the $30 daily fee is for Very average hotel Rooms small Will find another option next time
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Dara, thank you for voicing your concerns. We're disappointed to hear that some aspects of your stay did not meet your expectations, especially with regard to room size. As for the daily fee, it usually covers various hotel amenities to further enhance guest experience. We'd welcome an opportunity to make up for this during your next visit in hopes of providing you with a more enjoyable stay.

2/10 - Terrível

Clive

Scam. Having already paid, i was charged $35 on checkout as a “destination fee” supposedly for two generic bottles of water in the room. Complete scam. Never staying at Sonesta hotels again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 15 de mar. de 2024
Clive, it's unfortunate to hear about your disappointment regarding the additional charge. These destination fees are for numerous on-site amenities and are standard across many establishments. We regret any misunderstanding and will endeavor to provide clearer information in the future. We hope you will consider us again and allow us an opportunity to demonstrate our commitment to guest satisfaction.

10/10 - Excelente

Benoit

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hôtel propre et calme bien situé tout près d’une station de métro. Nous avons bien aimé notre séjour 🙂
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 11 de mar. de 2024
Benoit, it's wonderful to hear that you enjoyed your stay at The Royal Sonesta Washington DC Dupont Circle. We're pleased you found our location convenient and appreciated the tranquility of our venue. We look forward to serving you again.

8/10 - Boa

Patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Nice room. Bathtub faucet dripped continuously during our stay.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 8 de mar. de 2024
Patricia, it’s delightful to hear you appreciated the excellent location and enjoyed your room at The Royal Sonesta Washington DC Dupont Circle. We regret to learn about the faucet issue in your bathroom, but we appreciate you letting us know. Our maintenance team is always on hand to address such matters swiftly. Thank you for your review, and we look forward to hosting you again.

10/10 - Excelente

aynara

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy limpia y facil asequible a muchos restaurantes que pude ir caminando .
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 4 de mar. de 2024
Aynara, estamos encantados de saber que disfrutó de su estancia en The Royal Sonesta Washington DC Dupont Circle. Nos complace que haya apreciado la limpieza de nuestro hotel y que nuestra ubicación le permitiera explorar la diversidad culinaria de la zona. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

10/10 - Excelente

Samaria

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just do it and make sure you get yourself a spa suite. You deserve it.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Samaria, we appreciate your glowing feedback! It's wonderful to hear you enjoyed our luxurious spa suite at The Royal Sonesta Washington DC Dupont Circle. Everyone does deserve a bit of indulgence! We look forward to having the pleasure of welcoming you back in the near future. Safe travels until we meet again.

2/10 - Terrível

katherine

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Katherine, it's concerning to see your rating without any detailed feedback. We take all ratings seriously and would appreciate an opportunity to understand your experience better. We're dedicated to addressing any shortcomings and invite you to share specifics of your stay, so we can work to improve. We hope to have another chance to serve you in the future.

4/10 - Insatisfatória

Tom

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Thank you for sharing your feedback, Tom.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

2/10 - Terrível

Graciella

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
We appreciate your feedback, Graciella.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - Boa

Matthew J

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Matthew J, thank you for choosing to stay at The Royal Sonesta Washington DC Dupont Circle. Your rating is appreciated and we're delighted to know you enjoyed your stay. We welcome you back on your next trip to DC. Safe travels!

8/10 - Boa

Rob

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 21 de fev. de 2024
Rob, it's fantastic to know that you enjoyed your stay at The Royal Sonesta Washington DC Dupont Circle. We appreciate your support and look forward to your next visit.

4/10 - Insatisfatória

Jason

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
$25 early checkin charge at 1.30pm! Saw 2 other guest that were both minorities who weren’t charged for early checkin even though they were checking in at the same time
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 14 de fev. de 2024
Jason, it's unfortunate to hear that your recent check-in experience didn't meet your expectations. While we do have policies in place for early arrivals, we strive to ensure fair treatment of all guests. Any perceived disparity is certainly not representative of our commitment to equality and inclusiveness. We appreciate your feedback and will use it to keep improving our services.

8/10 - Boa

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We found that the hot water was inconsistent, sometimes barely warm.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Customer Service em 13 de fev. de 2024
James, it's regrettable to hear about some inconsistencies you experienced with the temperature of your water. We aim to provide a seamless experience for all our guests and we apologize for falling short this instance. Nonetheless, thank you for choosing The Royal Sonesta Washington DC Dupont Circle. Your valuable feedback is already propelling us to further improve our amenities. We hope you'll grant us another opportunity to serve you in the future, promising a much more satisfactory stay.

10/10 - Excelente

LaMarr, Washington

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
From check in to check out every moment was excellent!!! I will be coming back again
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 11 de fev. de 2024
Lamarr, we're thrilled that every moment at The Royal Sonesta Washington DC Dupont Circle was excellent for you. We are especially grateful for your highlight on our seamless check-in and check-out process. We look forward to welcoming you back on your next visit.

2/10 - Terrível

Rosemary

Viagem a dois, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
No hot water and shower didn’t work, maintenance guy was no help basically took off the shower head and told us to shower that way or use the tub however didn’t have no hot water. We were in hurry given we tickets to a concert and the only reason we came into town. Had to go to show without showering after running all day and a walk in the city upon arrival. Manager offered to take on the drinks, which was one a piece smh! Rooms are dated! No real place for doggies to do their business or disposable of poopy bags. I got a suite room for three of us, my son didn’t have sheets, pillow or blanket for the pull out. Privacy doors didn’t close they were broke! Currently looking for a refund and I keep getting the run around! Manager offered a small discount but this mess up our plans and we paid for functioning room.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 12 de fev. de 2024
Hello Rosemary,We're truly sorry to hear about your disappointing experience with us, and we appreciate you bringing this to our attention. Our manager will be reaching out to you in hopes of having the opportunity to regain your trust and address your concerns. We're eager to provide you with a more positive experience in the future.

10/10 - Excelente

Wenqi

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Wenqi, thank you for your 5-star rating of The Royal Sonesta Washington DC Dupont Circle on Expedia. We're pleased to see you had a positive stay with us. Looking forward to the opportunity to welcome you back in the future. Safe travels until then.

10/10 - Excelente

Kara, Greensboro

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Multiple stays over the past few months for work. Always a great experience and very helpful staff!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 8 de fev. de 2024
Kara, it's wonderful to hear that your repeated stays at The Royal Sonesta Washington DC Dupont Circle have been consistently enjoyable! We're pleased that our team members have been of great assistance to you. Thank you for your review; we look forward to welcoming you back during your future work travels.

8/10 - Boa

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stay was ok. Hotel was clean, modern decor but parts were dated. Stayed for a weekend vacation in February. Selected because of price and reviews.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 4 de fev. de 2024
Daniel, thank you for choosing The Royal Sonesta Washington DC Dupont Circle for your weekend getaway. We're glad to know you appreciated the cleanliness of our facilities, contemporary style, and favorable rates. We also continue to work on making enhancements to our hotel. Your feedback provides a valuable perspective that helps inform these improvements. Come back soon as we'd love to show you our continuous commitment to guest satisfaction.

10/10 - Excelente

William

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice property
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 1 de fev. de 2024
William, we're thrilled to hear that you enjoyed your stay at The Royal Sonesta Washington DC Dupont Circle. Thank you for sharing your positive feedback. We're looking forward to welcoming you back soon.

8/10 - Boa

Danielle

Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Danielle, we're thrilled to know you had a good experience at The Royal Sonesta Washington DC Dupont Circle. Although there were no specific comments in your review, we'd love to hear more about your stay with us next time to ensure we're doing our absolute best. We hope to welcome you back soon. Safe travels until then!