Fachada

Avaliações de Holiday Inn National Airport/Crystal City, an IHG Hotel

3.5 out of 5

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 663 de 1479 avaliações" "
Nota 8 - Boa. 395 de 1479 avaliações" "
Nota 6 - Ok. 208 de 1479 avaliações" "
Nota 4 - Insatisfatória. 109 de 1479 avaliações" "
Nota 2 - Terrível. 104 de 1479 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Diego

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Melhor Hotel
Perfeito, cama boa, funcionários educados, e ainda oferecem transfer só aeroporto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jonathon em 20 de nov. de 2023
Thank you for your feedback and hope to see you again soon.

8/10 - Boa

Fernando A

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 9 diárias em abr. de 2023
Resposta de Michelle em 21 de abr. de 2023
Good morning and thanks for staying with us, we hope to see you in the near future. Have a great day!

2/10 - Terrível

ALINE R P

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Jonathon em 11 de dez. de 2022
Thank you for your feedback and we apologize for the inconvenience. We will share your experiences with our team.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Atendimento no balcão e no restaurante do café da manhã são rui s. No lobby do hotel fica tocando música em alto volume dificultando as conversas
Hospedou-se por 5 diárias em ago. de 2022
Resposta de Jonathon em 5 de set. de 2022
Thank you for your feedback and we apologize for the inconvenience. Hope to see you again soon on your next visit with us.

6/10 - Ok

Pedro

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jun. de 2022
Resposta de Jonathon em 3 de jul. de 2022
Thank you for choosing Holiday Inn National Airport Hotel during your visit to Crystal City, with so many hotels available, we appreciate you selecting Holiday Inn National Airport as your destination of choice. Thank you for taking the time to provide us with your feedback, guests like yourself help us improve our services. It is always disconcerting to hear that a guest did not find a stay to their liking or expectation; especially it is worrisome to hear that one of our team members would not provide you with personalized and welcoming service. I can assure you that this is not a norm for us and I wish that we had the opportunity to correct this prior to your departure. We always encourage our guests to bring any shortcomings to our attention so that we can take corrective measures. Our staff truly strives to ensure that each guest’s experience is exceptional and memorable and I hope that if you choose to return to us that you allow us to provide you with an enjoyable stay in the future.

8/10 - Boa

Lmekka

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Having a shuttle is very helpful
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Lmekka, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 - Boa

Randolph

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Kids filled the elevator
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Randolph, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 - Excelente

john

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was fine
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear john, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 - Excelente

Hyeon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Hyeon, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 - Boa

John Edward Huyer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The phone/alarm clock didn't work.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear John Edward Huyer, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 - Excelente

Rj

Easy check in process
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Rj, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 - Boa

Ernesto, San Juan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Ernesto, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 - Boa

Ernesto, San Juan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Buena propiedad y muy buen servicio. Falta atención a detalles en cuento a limpieza y mobiliario. El aparato instalado en la pared de la habitación para aguantar la plancha se cayo tan pronto agarré la plancha. La alfombra del pasillo del piso 11 donde me quedé necesita cambio por tener areas rotas que están cubriendo con cinta adhesiva.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Ernesto, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

8/10 - Boa

Ayisha, Hamilton Parish

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Ayisha, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 - Excelente

bob

Convenient
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 6 de mai. de 2024
Dear bob,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 - Ok

Talib

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Talib, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 - Boa

Tandi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 6 de mai. de 2024
Dear Tandi,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 - Ok

Akiera, suitland

Pontos positivos: Serviço e funcionários e comodidades
wasn’t a pleasant area for a women traveling by herself .
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

EDGARDO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear EDGARDO, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

4/10 - Insatisfatória

Peter

Viagem de negócios
Pontos negativos: Serviço e funcionários
Ok room but no continental breakfast....
Hospedou-se por 1 diária em mai. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 5 de mai. de 2024
Dear Peter,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 - Ok

Lamia

Viagem de negócios, Viagem com a família
Our phone didn’t work. Our shower mat was taken. The air filters didn’t seem to be working, woke up every day with congestion.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 5 de mai. de 2024
Dear LamiaI recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of phone and shower is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 - Excelente

Claire

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet location with onsite parking. Staff friendly. Nice hotel
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 5 de mai. de 2024
Dear ClaireThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very convenient location to Reagan International.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 5 de mai. de 2024
Dear Robert Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Suzette

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked the airport shuttle convenience. I also liked the staff, very friendly and helpful. I didn't like the breakfast option, too expensive for what was offered.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 5 de mai. de 2024
Dear Suzette Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Wayne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I apréciate the cleanliness and great customer service of the staff and very convenient location
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 30 de abr. de 2024
Dear Wayne,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Denny

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 30 de abr. de 2024
Dear Denny,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 - Boa

Cynthia

Both restaurants were terrible. Elevators shook side to side and I got stuck twice in #1 car. Room was not as nice as shown on website. Wallpaper at ceiling in sections was terrible. Draws in dresser would not stay shut. Would not recommend or stay here every again
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 29 de abr. de 2024
Dear Cynthia,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 - Boa

Thomas Charles

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Chuda em 27 de abr. de 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 - Excelente

Bradley

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Bradley, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 - Excelente

Samantha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great area close to restaurants and shopping and the metro. Staff was very helpful and accomodating
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 26 de abr. de 2024
Dear Samantha, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Kimberly

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Clean and comfortable room, the staff were very helpful and friendly, and the pub restaurant was wonderful! The shuttle driver was so accommodating and helpful as well. Highly recommend.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Chuda em 27 de abr. de 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 - Ok

Kimberly

Viagem de negócios
Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
3 elevators and only 1 worked. Parking garage doesn’t print receipts. One of the days there was Front desk Staff from other location working here with no knowledge of this location. 2 of my other days there was Front desk staff that was new, also lack knowledge and was not helpful.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 26 de abr. de 2024
Dear Kimberly, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

8/10 - Boa

KUNJAN

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 26 de abr. de 2024
Dear KUNJAN, Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Gloria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Met my needs so was good
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de abr. de 2024
Dear Gloria,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Elizabeth

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Elizabeth, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 - Ok

Brian

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Brian, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 - Excelente

Dean

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Area around the Motel is dirty
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de abr. de 2024
Dear Dean,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 - Ok

sharla

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear sharla, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

10/10 - Excelente

Ruth Wairimu

Pontos positivos: Serviço e funcionários
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de abr. de 2024
Dear Ruth Wairimu,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 - Ok

Norman

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 22 de mai. de 2024
Dear Norman, Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will give us the chance to serve you again. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Tyreek Graham

6/10 - Ok

Karen

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Our first room had a flooded bathroom, our next room was clean, unfortunately the bathroom fan made a terrible noise and the bathroom sink was almost impossible to turn on. The hotel is close to DC so an UBER is $10-$15. The bed was great, but the pillows were terrible. The laundry was clean and not busy, grocery delivery was free if you need supplies. WARNING - the parking lot is very tight and not all vehicles will be able to access it.
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 19 de abr. de 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 - Excelente

Mark

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a good experience.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 19 de abr. de 2024
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

8/10 - Boa

Timothy James, Northridge

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, close to transportation and 5 minutes to DCA airport.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 19 de abr. de 2024
Dear Timothy James,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at the hotel.

10/10 - Excelente

Kelly

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 5 de mai. de 2024
Dear Kelly,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

8/10 - Boa

Ronald

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was fine, but the area around the hotel was not so good. The only restaurant within comfortable walking distance is McDonals.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 19 de abr. de 2024
Dear Ronald,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at hotel.

6/10 - Ok

Sandra

Viagem com a família
Pontos negativos: Comodidades
No coffee in the lobby for guest in the mornings. Very limited parking for guest. Non guest use the parking lot.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 14 de abr. de 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn National Airport-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

6/10 - Ok

Robert

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I would give this hotel a 2.5 star rating if that was a choice. It was noisy, dirty, run down and smelly. Close to the airport but a shuttle service that didn't run often enough.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 14 de abr. de 2024
Dear Robert,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.Sincerely,Tyreek Graham

8/10 - Boa

Randolph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked the location being near Reagan airport. Really not many places that you can walk to, a few restaurants. Also, not an easy or safe walk to the nearest Metro station. A "Gentleman's" club is one of the things you can walk to, but not one that I prefer in the neighborhoods of my hotel stays.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 12 de abr. de 2024
Dear RandolphThank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Angelica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The breakfast buffet was delicious and the staff was very friendly. All the staff was friendly and helpful.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 12 de abr. de 2024
Dear Angelica,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

2/10 - Terrível

ZIQIAN, CHICAGO

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 30 de abr. de 2024
Dear Ziqian,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn NATIONAL AIRPORT/CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.