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Avaliações de Hilton Garden Inn Alexandria Old Town National Harbor

3 out of 5

Avaliações

8,8

Excelente

Nota 10 - Excelente. 565 de 1000 avaliações" "
Nota 8 - Boa. 286 de 1000 avaliações" "
Nota 6 - Ok. 91 de 1000 avaliações" "
Nota 4 - Insatisfatória. 37 de 1000 avaliações" "
Nota 2 - Terrível. 21 de 1000 avaliações" "

9,4/10

Limpeza

9,0/10

Serviço e funcionários

8,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

CESAR, Boca Raton

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent area, with many restaurant and transportation. Hotel is cleaning and correct. regards

10/10 - Excelente

Kashon, Albany

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good property
Hospedou-se por 1 diária em mai. de 2024
Resposta de Jarra em 19 de mai. de 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time you're in the area.

6/10 - Ok

Jenifer

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Definitely did NOT have a 5 star experience in this Hilton hotel. The A/C and bathroom extractor did not work and I had to argue about the A/C for there to be a solution. There’s also no parking at all, if you don’t pay for valley parking. I’m very disappointed because for $244 a night I expected to at least enjoy my stay.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Jarra em 15 de mai. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and sorry to hear your stay was less than pleasant. we will share your comment with the executive management team to ensure a resolution and prevent recurrence. we hope you will consider staying with us the next time you are in the area.

6/10 - Ok

Earl

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The presentation of the breakfast was not was not good given the cost of it. Eggs were cold. I had to get my own coffee
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Jarra em 3 de mai. de 2024
Thank you for taking a moment to share your experience regarding you recent stay. we sincerely appreciate your feedback, and it is duly noted. Rest assured we will share your comments with the executive managers as constructive feedback are used to improve our guest experience. we hope to welcome you back the next time you're in the area.

10/10 - Excelente

Emily

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Jarra em 3 de mai. de 2024
Thank you for taking time to share your experience regarding your recent stay at Hilton Garden Inn Old Town. we are delighted to hear that you enjoyed your stay and we look forward to welcoming you back the next time you are in the area.

6/10 - Ok

kristina, new york

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Its a solid 3 star property, no more no less
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jarra em 1 de mai. de 2024
Thank you for taking time to share your thoughts regarding your stay with us. we sincerely appreciate your feedback. we hope you'll consider staying with us the next time you're in the area.

6/10 - Ok

Scott

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No free water bottles and charging me $2.50 for the water bottle in the room is terrible
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jarra em 21 de abr. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and sorry to hear your displeasure with in room water charge. we hope that the rest of your experience was delightful and we look forward to welcoming you back the next time you're in the area.

10/10 - Excelente

Carla

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were very clean. The stay was very professional and nice. I loved the fact that they had valet parking.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jarra em 17 de abr. de 2024
Thank you for taking time to share your experience and a 5-star rating! we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back in the not-too-distant future!

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jarra em 17 de abr. de 2024
Thank you for taking time to share your experience and a 5-star rating! we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back in the not-too-distant future!

6/10 - Ok

Zachary

Pontos positivos: Limpeza
Pontos negativos: Comodidades
- Bed was poorly made. - Parking was expensive. - There was a smell of gas in the lobby.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jarra em 17 de abr. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and rest assured; we will share your comment with the management team. we hope you'll consider staying with us the next time travel brings you back to the area.

10/10 - Excelente

Laura, East Dubuque

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The only complaint we have is the sheets were to small for the beds. The corners of the fitted sheets came off the mattress while sleeping.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Jarra em 11 de abr. de 2024
Thank you for taking a moment to share your experience with us. We sincerely appreciate your feedback regarding the fitted sheet and rest assured, it will be communicated with the management. we look forward to welcoming you back in the near future!

10/10 - Excelente

John, Easton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quiet end of Prince's Street, but easily walkable to the action in King's St.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jarra em 7 de abr. de 2024
Thank you for taking time to share your thoughts regarding your stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon.

8/10 - Boa

Megan

Viagem com família e crianças pequenas
I chose this for proximity to the metro and it was fantastic.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jarra em 7 de abr. de 2024
Thank you for taking a moment to share your experience with us. we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back in the near future.

10/10 - Excelente

bruce

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great location to king street and to the metro
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jarra em 6 de abr. de 2024
Thank you for taking a moment to share your experience with us and a perfect score! we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back the next time travel brings you back to the area.

10/10 - Excelente

Clara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking is expensive and would have liked a bathroom fan/lock on bathroom door. But it was perfect for our family.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Jarra em 6 de abr. de 2024
Thank you for taking a moment to share your experience with us and a perfect score! we sincerely appreciate your feedback and we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back the next time travel brings you back to the area.

10/10 - Excelente

Julie

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jarra em 25 de abr. de 2024
Thank you for taking a moment to share your experience regarding a recent stay and a perfect score! we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back in the near future.

10/10 - Excelente

ELIANNE

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful stay
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jarra em 4 de abr. de 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

6/10 - Ok

Claudia Verenice

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
La persona en recepción tardo 6 horas en encontrar la reservación!! aún mostrando la clave de Expedia pidió una que da el hotel. De Expedía nos apoyaron y lo solucionaron rápido pero la ineficacia fue la persona en recepción OJO el desayuno no está incluido y aunque anuncian servicio de traslado no lo ofrecen porque está el metro cerca. No debería anunciarse como servicio ya que no lo dan
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Jarra em 5 de abr. de 2024
Thank you for taking a moment to share your experience regarding your recent stay with us. we appreciate your feedback and sorry to hear it took longer time than expected to check you in. regarding breakfast, we checked your reservation and couldn't find any information that booking included breakfast. Again, we sincerely apologize for not exceeding your expectation and if you would like to speak to a manager, please feel free to contact the hotel directly.we hope to welcome you back the next time you're in the area.

10/10 - Excelente

Susan, Wayzata

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff, clean, quiet, bar plus restaurant, location
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Jarra em 4 de abr. de 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

10/10 - Excelente

Scott

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location was very convenient to explore old town Alexandria or jump on the Metro on go into DC. Price was reasonable and service was very good
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jarra em 4 de abr. de 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

4/10 - Insatisfatória

Rajesh

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
The location was good. Other things not so much
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Jarra em 6 de abr. de 2024
Thank you for taking a moment to share your experience regarding a recent stay with us. we sincerely appreciate your feedback and sorry to hear that you stay was less than desirable. please feel free to contact the hotel if you would like to give detail feedback on how we can make it better for you on your next trip to the area.

6/10 - Ok

Lori

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
Paid $80 for 2 nights of required valet parking. Valet seemed annoyed that we didn’t know when we would need our car again because the lot was small and they had to shuffle cars around. Also was given a handicap room without notice. We would have been fine with that but the shower required extra instructions we did not get. Also it’s nowhere near National Harbor. Would be deceiving if you didn’t know.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jarra em 1 de abr. de 2024
Thank you for taking a moment to share your experience regarding a recent stay. we sincerely appreciate your feedback and sorry to hear your stay was less than desired. we will share your feedback with the management. we hope you will consider staying with us the next time you're in the area.

10/10 - Excelente

Sheila

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jarra em 4 de abr. de 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

10/10 - Excelente

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First time staying here and we had a great experience. Quiet, easy access to King Street, and only a few miles from DC. Will stay again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jarra em 28 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

10/10 - Excelente

Anfisa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super stay, nice welcome
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jarra em 28 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon!

10/10 - Excelente

Albert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jarra em 28 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon!

8/10 - Boa

Mary, Evington

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jarra em 28 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon!

8/10 - Boa

Doug

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access to the Metro. Friendly and courteous staff.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Jarra em 28 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

10/10 - Excelente

Timothy H.

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our entire experience was positive. From the welcome at registration to the service in the restaurant. The room was cleaned perfectly each day. The breakfast options were excellent. Thanks to all of the very hospitable staff.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jarra em 25 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you are in the area.

10/10 - Excelente

Lisa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jarra em 22 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back the next time travel brings you back to the area.

4/10 - Insatisfatória

Denise

Viagem com a família, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
None
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jarra em 21 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and more interested to know if we could get detailed on where we could improve. please feel free to contact the hotel directly if you would like to speak to a manager on how we could achieve a perfect score. we hope to welcome you back the next time you're in the area.

8/10 - Boa

Yolibeth

Hospedou-se por 1 diária em mar. de 2024
Resposta de Jarra em 11 de abr. de 2024
Thank you for taking a moment to share your experience with us. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back in the near future!

10/10 - Excelente

Deborah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a one night stay while in Alexandria for a musical event. The hotel was a ten minute walk from Amtrak, and a lovely twenty minute walk to the Old Town harbor, through a beautiful neighborhood. The room was spacious and quite clean, and the bathroom and shower were perfect. It was a quiet Saturday night for sleeping. A perfect choice all around.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jarra em 17 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we're delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back the next time travel brings you back to the area.

8/10 - Boa

Jalana

Hospedou-se por 1 diária em mar. de 2024
Resposta de Jarra em 6 de abr. de 2024
Thank you for taking a moment to share your experience with us and a high score! we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back the next time travel brings you back to the area.

10/10 - Excelente

Irissie

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jarra em 5 de abr. de 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear you enjoyed your stay. we look forward to welcoming you back the next time you're in the area.

6/10 - Ok

Trevor

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Checking in was fine. Staff weren’t the most pleasant but weren’t outright rude. Overall a very average, expected experience for the price I paid.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jarra em 14 de mar. de 2024
Good afternoon Mr. Trevor, Thank you for taking a moment to share your experience regarding your recent stay at the Hilton Garden Inn Old Town. we sincerely appreciate your feedback and sorry to hear your interaction with the front office wasn't the most pleasant. We would appreciate it if you could provide more detail on your experience so we could use it to retrain our agents and prevent it from recurring. we look forward to hearing from you soon!

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jarra em 10 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay at the Hilton Garden Inn. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

10/10 - Excelente

Madison

Hospedou-se por 1 diária em fev. de 2024
Resposta de Jarra em 21 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we're delighted to hear you enjoyed your stay with us. we look forward to welcoming you back soon.

10/10 - Excelente

LaVetta

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very friendly and accommodating
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jarra em 10 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay at the Hilton Garden Inn. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

2/10 - Terrível

Daniel, Boston

Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was described on Expedia as dog friendly yet they charge a $50 automatic cleaning fee for service animals. I believe that is illegal.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Caity, General Manager em 26 de fev. de 2024
Thank you for taking the time to rate and review our hotel. We do have a 50 cleaning fee for animals on property; however, we do not charge for service animals and follow all ADA laws and guidelines. Please call the hotel directly so we can assist you further.

10/10 - Excelente

Paolo, Woodbridge

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay for business!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Caity, General Manager em 26 de fev. de 2024
Thank you for such an awesome review of our hotel! We truly love our business travelers and look forward to welcoming your back in the future to the Hilton Garden Inn Alexandria Old Town!

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Caity, General Manager em 26 de fev. de 2024
Thank you for the fantastic rating of our hotel! We look forward to welcoming your back in the future to the Hilton Garden Inn Alexandria Old Town!

10/10 - Excelente

scott

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quiet, comfortable and clean
There was a gas odor in the lobby and on the 5th floor that was not pleasant. Other than that, the stay was perfect. The preference for breakfast would be that some continental food be free and extras would be charged.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jarra em 29 de fev. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and it is duly noted. we look forward to welcoming you back the next time you're in the area.

2/10 - Terrível

Mary

Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Caity, General Manager em 26 de fev. de 2024
Thank you for taking the time to rate the hotel. We are sorry that we were unable to exceed your expectations while visiting us. We hope you give us another try on your next trip to the area.

10/10 - Excelente

Jeanine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Great hotel with very nice amenities. Right in the heart of Alexandria Virginia. Staff very friendly and nice would highly recommend.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Caity, General Manager em 26 de fev. de 2024
Thank you for this awesome review of our hotel! I'm happy to see you loved your stay and our staff's service. We look forward to welcoming your back in the future to the Hilton Garden Inn Alexandria Old Town!

8/10 - Boa

Pamela

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Caity, General Manager em 26 de fev. de 2024
Thank you for the great rating of our hotel! We look forward to welcoming your back in the future to the Hilton Garden Inn Alexandria Old Town!

6/10 - Ok

Nadia

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Jarra em 15 de fev. de 2024
Thank you for taking a moment to share your feedback regarding your recent stay at Hilton Garden Inn. we hope you enjoyed your stay and look forward to welcoming you back soon.

6/10 - Ok

cierra

Hospedou-se por 1 diária em fev. de 2024
Resposta de Jarra em 21 de mar. de 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and more interested to know if we could get detailed on where we could improve. please feel free to contact the hotel directly if you would like to speak to a manager on how we could achieve a perfect score. we hope to welcome you back the next time you're in the area.

6/10 - Ok

Dave

Viagem a dois
Pontos positivos: Limpeza e comodidades
Great location for metro access and old town king street.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Jarra em 15 de fev. de 2024
Thank you for taking a moment to share your feedback regarding your stay with us. we hope you enjoyed your stay and we look forward to welcoming you back soon.

10/10 - Excelente

Joy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were super friendly and professional. Helped me out a lot since it was my first time visiting Alexandria VA. Will be going back again soon.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jarra em 12 de fev. de 2024
Thank you for taking a moment to share your experience regarding your recent stay with us. we are delighted to hear that you enjoyed your stay. we look forward to seeing you again the next time travel brings you back to the area.