Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 502 de 1002 avaliações" "
10 - Excelente
502
Nota 8 - Boa. 304 de 1002 avaliações" "
8 - Boa
304
Nota 6 - Ok. 109 de 1002 avaliações" "
6 - Ok
109
Nota 4 - Insatisfatória. 53 de 1002 avaliações" "
4 - Insatisfatória
53
Nota 2 - Terrível. 34 de 1002 avaliações" "
2 - Terrível
34
8,8/10
Limpeza
8,8/10
Serviço e funcionários
8,0/10
Comodidades
8,4/10
Condições e instalações da propriedade
8,4/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
isabel
Viagem com a família
5 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfeita
isabel
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 9 de jan. de 2024
Dear Isabel, Thank you for rating your stay at Fairfield Inn & Suites Washington DC/Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Ebony MooreGeneral Manager
6/10 - Ok
CLAUDIO M
1 de jan. de 2024
Pontos positivos: Conforto do quarto
O quarto não é arrumado durante a estadia
CLAUDIO M
Hospedou-se por 3 diárias em dez. de 2023
Resposta de General Manager em 5 de jan. de 2024
Dear Claudio, Thank you for choosing our hotel. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay. We apologize for any oversights in your room's preparation. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Silvio
30 de dez. de 2023
Silvio
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 31 de jan. de 2024
Dear Silvio, We are delighted we exceeded your expectations for an outstanding stay at Fairfield Inn & Suites Washington DC/Downtown, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Thank you, Ebony Moore General Manager
10/10 - Excelente
Valeria
11 de fev. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Valeria
Hospedou-se por 3 diárias em fev. de 2023
Resposta de General Manager em 11 de fev. de 2023
Dear Valeria, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Thank you,Ebony MooreGeneral Manager
6/10 - Ok
Hugo
Viagem com a família
14 de jan. de 2022
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza e serviço e funcionários
Experiência bem ruim
O quarto não estava 100% limpo, ar condicionado super barulhento. Chuveiro ruim, a água não escorria totalmente no ralo. O Valet demorou mais de 20min pra trazer o carro. O staff não foi nada simpático, experiência ruim.
A localização do Hotel é boa, mas diria que é o único ponto bom.
Hugo
Hospedou-se por 1 diária em jan. de 2022
Resposta de General Manager em 15 de jan. de 2022
Dear Hugo, thank you for choosing us and for your candid review. We are glad our convenient location worked well for you. However, we apologize for the issues you endured with your room. We have shared your concerns appropriately to ensure this does not happen again in the future. We are also sorry that you experienced a long wait-time with our valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. We hope you will give us another opportunity to regain your trust the next time you are in the area.
Thank you,
Ebony Moore,
General Manager
6/10 - Ok
kristina
Viagem com família e crianças pequenas
30 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Even though the hotel was very close to all the attractions, the area was not very good. The floors in my room were so dusty that I didn't want to take off my shoes. Breakfasts are very simple. The price is very high for this hotel.
kristina
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Kristina, Thank you for taking the time to review your stay with us. While we are happy you loved our proximity to all the local attractions, we certainly regret you did not like our area. We know that the popularity of our surroundings can add some challenges. We also apologize for the cleanliness issues you had in your room. We have shared your concerns with our housekeeping team and steps are being taken to ensure this is not repeated. Furthermore, we also regret your disappointment with our breakfast offerings and for the rate of your visit. We appreciate your comments and hope you will consider revisiting us.Thank you,Ebony MooreGeneral Manager
8/10 - Boa
Theresa
Viagem com a família
29 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I requested extra pillows from housekeeping and she didn’t bring them
Theresa
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Theresa, Thank you for sharing your honest review of your recent stay at Fairfield Inn & Suites Washington DC/Downtown. While we are glad for the nice rating, we are sorry to read your comments regarding our oversight in responding to your request. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. We apologize for any inconvenience you had and are grateful for your patience. We hope the positive aspects of your stay made up for us not meeting every expectation. It was our pleasure hosting you, and we look forward to hosting you again the next time you visit our city.Thank you,Ebony MooreGeneral Manager
8/10 - Boa
Hitendra, Manalapan
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Ok
Hitendra
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 28 de abr. de 2024
Dear Hitendra, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon.Thank you,Ebony Moore,General Manager
8/10 - Boa
Clinton
27 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Clinton
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Clinton, We are delighted you had a great stay at Fairfield Inn & Suites Washington DC/Downtown. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Tyler
27 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice location
Tyler
Hospedou-se por 3 diárias em fev. de 2024
Resposta de General Manager em 28 de abr. de 2024
Dear Tyler, Thank you for your feedback! We are delighted to hear that you enjoyed the convenient location of Fairfield Inn & Suites Washington, DC/Downtown. Being in the heart of downtown offers easy access to iconic landmarks such as the National Mall and Smithsonian Museums, ensuring a memorable experience for both business and leisure travelers alike. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding visit.Thank you,Ebony Moore,General Manager
6/10 - Ok
Joanie M.
23 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Joanie M.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Guest, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Thank you,Ebony Moore,General Manager
8/10 - Boa
Craig
22 de abr. de 2024
Craig
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Craig, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Thank you,Ebony Moore,General Manager.
6/10 - Ok
Michael
Viagem com a família
22 de abr. de 2024
Pontos positivos: Limpeza
The room did not have a micro-fridge or anything to that nature. The ice machine was on a totally different level if we wanted to use that. Also, the only microwave available was down the hall. Not convenient at all!!!
Michael
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 23 de abr. de 2024
Dear Michael, Thank you for your honest comments about your stay with us. We are pleased that your experience was good on the whole, but we are sorry to read that you were disappointed with the lack of amenities in your room. We are sorry for the inconvenience this caused and appreciate your patience. Although we offer limited amenities, we are proud to offer a clean and comfortable environment for our guests. We hope to welcome you back the next time that your travels lead you to our city in the future.Thank you,Ebony MooreGeneral Manager
6/10 - Ok
Martavis
21 de abr. de 2024
Average
Martavis
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Martavis, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
roxie, new york
Viagem de negócios
20 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel - very helpful staff, particularly Deann at the front desk. Nice breakfast, including hot food, unusual for a US hotel. Also, excellent downtown DC location - walking distance to Penn Ave, the Capitol, Mall, museums, and lots of restaurants.
roxie
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Dear Roxie, Thank you for sharing your experience at Fairfield Inn & Suites Washington DC/Downtown. We are glad our associates, especially Deann, exceeded your expectations and that you enjoyed our ideal location and well-kept property. We will pass along your kind remarks to our entire team. We are also pleased to know you were impressed with the delicious food we serve at our on-site restaurant. Thank you again, and we look forward to you choosing us the next time you visit the area. Thank you, Ebony Moore General Manager
10/10 - Excelente
Suellen
Viagem a dois
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location to the monuments was within walking distance so no need to take out car. The breakfast was very good. The staff very helpful
Suellen
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 17 de abr. de 2024
Dear Suellen, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to nearby landmarks and monuments. We are also delighted that you loved our complimentary breakfast and that our staff left a memorable impression on your stay. We will surely share your kind words with them. Thank you again for being our guest, and we look forward to your next visit to Fairfield Inn & Suites Washington DC/Downtown.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Aleksandra
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Aleksandra
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 15 de abr. de 2024
Dear Aleksandra, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you making Fairfield Inn & Suites Washington DC/Downtown your home away from home whenever your travels bring you to our area. Thank you, Ebony Moore General Manager
8/10 - Boa
JENNIFER
10 de abr. de 2024
JENNIFER
Hospedou-se por 4 diárias em abr. de 2024
10/10 - Excelente
kona, la mesa
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff were friendly and the price was reasonable. The best part was the included breakfast. My kids loved it and we were able to save a lot of money from it.
kona
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Kona, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! Our hot breakfast buffet is popular with our guests, and we are pleased that this added to the enjoyment of your stay. We strive to make sure every guest has a comfortable and relaxing experience, and we will be sure to share your compliments with our team. Thank you once more, and we look forward to welcoming you and your family back to the area.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Bianca
3 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy to get places
Bianca
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 4 de abr. de 2024
Dear Bianca, Thank you for staying with us at Fairfield Inn & Suites Washington DC/Downtown and for your generous review. We are glad you enjoyed our convenient location to all that our exciting city has to offer! We hope you will visit us again soon. Thank you once more, and we wish you all the best with your travels.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Kristina
Viagem com a família
3 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent location. Nice breakfast. Clean rooms and public areas. Comfy beds and excellent shower. Staff were all fabulous from the excellent and helpful valet staff to the front desk staff and the breakfast staff and housekeeping. I highly recommend! One of the elevator was out of service one day which made logistics around breakfast time challenging. Luckily the elevators are very very large and easily fit 10 people. They had it fixed later that day! Also like the adjoining Irish Pub...also great staff and food.
Kristina
Hospedou-se por 4 diárias em mar. de 2024
Resposta de General Manager em 3 de abr. de 2024
Dear Kristina, Thank you for the terrific review of your recent stay at the Fairfield Inn & Suites Washington DC/Downtown and your recommendation. We are pleased you found our location to be perfect for your plans. We are also glad that you loved our accommodation, thoughtful associates as well as the amenities we offer. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Thank you,Ebony MooreGeneral Manager
8/10 - Boa
Catarina
2 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Catarina
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de abr. de 2024
Dear Catarina, We are delighted you had a great stay at Fairfield Inn & Suites Washington DC/Downtown. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Kathy
Viagem com a família
31 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is conveniently located, with ease of Metro use to and from the airport. The staff was so friendly and helpful. Our bed was very comfortable, and everything was clean.
Kathy
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Kathy, Thank you for staying with us at Fairfield Inn & Suites Washington DC/Downtown and for your generous review. We are glad you enjoyed our convenient location to all that our exciting city has to offer as well as our comfortable beds. We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the DC area.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Jean
29 de mar. de 2024
Pontos positivos: Limpeza e comodidades
Excellent hotel, very clean, friendly staff, extensive breakfast included, close enough to walk to National Mall, on bus line.
Jean
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 30 de mar. de 2024
Dear Jean, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. We are also happy to know you liked our well-maintained accommodations and our breakfast offerings. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Thank you,Ebony MooreGeneral Manager
2/10 - Terrível
YUANSHAN
29 de mar. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
YUANSHAN
Hospedou-se por 4 diárias em mar. de 2024
Resposta de General Manager em 31 de mar. de 2024
Dear Yuanshan, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Thank you, Ebony Moore, General Manager
10/10 - Excelente
Lorie
29 de mar. de 2024
Lorie
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 19 de abr. de 2024
Dear Lorie, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Fairfield Inn & Suites Washington DC/Downtown. We'd love to host you again someday for yet another unforgettable visit.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Lori
Viagem com a família
28 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was the perfect place to stay for our short site-seeing visit to Washington DC. It's within walking distance to a lot of different things, the staff is friendly and helpful, and we had a lovely time there.
Lori
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 29 de mar. de 2024
Dear Lori, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for your review. We look forward to your next visit! Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
A.
27 de mar. de 2024
Pontos positivos: Limpeza
A.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 29 de mar. de 2024
Dear A., Thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Washington DC/Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
juan
Viagem com família e crianças pequenas
26 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are clean plenty of places to eat around the hotel
juan
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 26 de mar. de 2024
Dear Juan, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad you liked our well-maintained accommodations and enjoyed the diversity of dining options in the surrounding area. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Mary
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is a very busy hotel in the heart of DC Chinatown. The staff is incredibly friendly, the free breakfast buffet hit the spot, and our room was clean and quiet.
Mary
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 26 de mar. de 2024
Dear Mary, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad you liked our well-maintained accommodations and that you enjoyed our complimentary breakfast. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Karen
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Karen
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 27 de mar. de 2024
Dear Karen, Thank you for rating your visit to Fairfield Inn & Suites Washington DC/Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Ebony MooreGeneral Manager
8/10 - Boa
Sze
Viagem de negócios, Viagem com a família
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A little noisy at midnight
Sze
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 25 de mar. de 2024
Dear Sze, Thank you for sharing your review of Fairfield Inn & Suites Washington DC/Downtown. While we appreciate your kind rating, we are sorry for the noise disturbances you encountered. We want you to know our front desk is always available to help make you as comfortable as possible. We hope the rest of your stay with us was a pleasant one and that you will visit us again whenever your travels bring you our way. Thank you,Ebony Moore,General Manager
10/10 - Excelente
Mary
Viagem a dois
24 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Large room with nice amenities. Clean and quiet. Convenient to mall
Mary
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 24 de mar. de 2024
Dear Mary, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown for your recent stay. We were pleased to receive your excellent feedback about how much you enjoyed our ideal location and fresh, comfortable accommodations featuring the thoughtful in-room amenities we offer. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Thank you,Ebony Moore,General Manager
10/10 - Excelente
Laurie
Viagem com a família
18 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We came back to our room and the toilet was over flowing. They had maintenance up in about 5 minutes and fixed it and cleaned up the area. This was around 10pm. Will definitely be going back.
Laurie
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 19 de mar. de 2024
Dear Laurie, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown. While we are glad you had an overall satisfactory stay, we apologize for the concerns you encountered; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. It is always a joy to see our guests are excited about returning; we look forward to it!Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Lauren
Viagem a dois
10 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everyone was friendly including the valet personnel. It was very clean and breakfast was pretty good too. Will stay again.
Lauren
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 11 de mar. de 2024
Dear Lauren, Thank you for sharing your gracious review of Fairfield Inn & Suites Washington DC/Downtown. It is a pleasure to know we exceeded your expectations and that you especially loved our well-maintained property and intuitive associates. We are also thrilled to read our complimentary breakfast buffet added to the enjoyment of your stay. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the DC area.Thank you,Ebony Moore,General Manager
10/10 - Excelente
Mark
Viagem a dois
10 de mar. de 2024
Clean
Mark
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 11 de mar. de 2024
Dear Mark, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown for your recent stay. We were pleased to receive your excellent feedback about how much you enjoyed our impeccable accommodations. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Thank you,Ebony Moore,General Manager
2/10 - Terrível
Matt
Viagem em grupo
4 de mar. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Staff was rude when I checked in and then the beds were the most uncomfortable I ever slept in. The breakfast food was not great the oatmeal was so watery. Also in the room the outlet cover was missing and having exposed wires
Matt
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 12 de mar. de 2024
Dear Matt, Thank you for your candid review. We appreciate you bringing this incident to our attention and apologize for what transpired. It is very concerning to read your comments as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we offer our most humble apologies. We are reviewing this with our leadership team and will share your comments appropriately. It was also disappointing to read about the level of service you received from one of our associates; we are very sorry for this, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Thank you again for your patience, and we hope to have another opportunity to provide you with the outstanding stay you deserve.Thank you,Ebony Moore,General Manager
10/10 - Excelente
Agnes
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Agnes
Hospedou-se por 8 diárias em fev. de 2024
Resposta de General Manager em 27 de fev. de 2024
Dear Agnes, Thank you for taking the time to share that your stay at Fairfield Inn & Suites Washington DC/Downtown was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
ANDRZEJ
14 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
ANDRZEJ
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 16 de fev. de 2024
Dear Andrzej, We are thrilled you had an excellent stay at Fairfield Inn & Suites Washington DC/Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Cora
Viagem a dois
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff very friendly and helpful.
Cora
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 12 de fev. de 2024
Dear Cora, Thank you for your review regarding your stay at the Fairfield Inn & Suites Washington DC/Downtown. It's a pleasure to know we exceeded your expectations! We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the DC area.Thank you,Ebony MooreGeneral Manager
8/10 - Boa
Jim
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Jim
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 13 de fev. de 2024
Dear Jim, We appreciate you taking the time to leave your generous rating regarding your recent visit to Fairfield Inn & Suites Washington DC/Downtown. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and look forward to having a chance to host you again in the future. Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Ruben
Viagem em grupo, Viagem a dois
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Like any big city, they have there general issues when you are out there walkong around the streets. The hotel is great, people were friendly and it was comfortable. Less than 2blocks from Capitol One arena
Ruben
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 12 de fev. de 2024
Dear Ruben, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations and that you enjoyed our convenient location to Capital One Arena. It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Washington DC/Downtown your home away from home whenever your travels bring you to our city. We look forward to your next visit.Thank you,Ebony MooreGeneral Manager
8/10 - Boa
Lesley
10 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lesley
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 12 de fev. de 2024
Dear Lesley, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you,Ebony MooreGeneral Manager
2/10 - Terrível
Md
10 de fev. de 2024
Wasn’t appropriate
Md
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 11 de fev. de 2024
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thank you,Ebony MooreGeneral Manager
10/10 - Excelente
Daniela
Viagem com a família
9 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love it. Good breakfast options!
Daniela
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 9 de fev. de 2024
Dear Daniela, Thank you for the generous review of Fairfield Inn & Suites Washington DC/Downtown. We are glad that you enjoyed our delicious breakfast and had a great stay. We appreciate your feedback and look forward to hosting you again the next time you are in the area.Thank you,Ebony MooreGeneral Manager
6/10 - Ok
Brianne
5 de fev. de 2024
Pontos positivos: Serviço e funcionários
Brianne
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 7 de fev. de 2024
Dear Brianne, We value the time you took to share your rating. However, it is disheartening to learn that your recent stay with us didn't meet the level of excellence we aim for and that it fell short of your expectations. We hope you will give us an opportunity to make it right and provide you with the outstanding experience you deserve.Thank you, Ebony Moore General Manager
10/10 - Excelente
Alejandro
29 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Alejandro
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 25 de fev. de 2024
Dear Alejandro, Thank you for taking the time to share that your stay at Fairfield Inn & Suites Washington DC/Downtown was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Thank you,Ebony MooreGeneral Manager
4/10 - Insatisfatória
Diana
29 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Diana
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 31 de jan. de 2024
Dear Diana, On behalf of our entire team, we apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Thank you, Ebony Moore General Manager
10/10 - Excelente
Viajante verificado
Viagem com a família
27 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good stay
Stay was nice. A lot of places near the hotel that are walking distance for food and such.
Viajante verificado
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 28 de jan. de 2024
Dear Guest, Thank you for staying with us at Fairfield Inn & Suites Washington DC/Downtown and for your generous review. We are glad you enjoyed our convenient location to all that our exciting city has to offer! We hope you will stay with us again soon. Thank you once more, and we wish you all the best with your travels.Thank you,Ebony MooreGeneral Manager
6/10 - Ok
Mary Beth
24 de jan. de 2024
Mary Beth
Hospedou-se por 2 diárias em jan. de 2024
Resposta de General Manager em 26 de jan. de 2024
Dear Ms. Beth, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Thank you,Ebony MooreGeneral Manager