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Avaliações de Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel

3.5 out of 5
Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
1480 Crystal Drive, Arlington, VA

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 614 de 1202 avaliações" "
Nota 8 - Boa. 314 de 1202 avaliações" "
Nota 6 - Ok. 130 de 1202 avaliações" "
Nota 4 - Insatisfatória. 77 de 1202 avaliações" "
Nota 2 - Terrível. 67 de 1202 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Luiz Henrique

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 9 diárias em out. de 2023
Resposta de Jonathon em 28 de out. de 2023
Thank you for your feedback and hope to see you again soon.

8/10 - Boa

Eunice

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em set. de 2022
Resposta de Alaina C em 17 de set. de 2022
Thank you for choosing to staying with us!

10/10 - Excelente

Thiago L

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
ótima opção em D.C.
ótima localização - próximo da estação de metro Crystal, staff atencioso (inclusive me deixaram fazer o check-in 09am), com Wallgreens e shopping center a poucas quadras.
Hospedou-se por 4 diárias em nov.. de 2021
Resposta de Crowne Plaza Team em 20 de nov. de 2021
Gracias por tus comentarios.

8/10 - Boa

Benjamin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall, happy with our stay, parking expensive but convenient. It seems like a relatively safe part of town, although there was a security guard sitting on the second floor outside the elevator all night for some reason. Guess that was reassuring but begs the question; why was he needed? Rooms average quiet, although one morning trying to sleep in and two cleaning ladies were literally shouting right outside of our door for 10 minutes, woke us up and they were making no attempt to show courtesy for people sleeping. I opened the door to find out why the noise and they just kept talking loudly and laughing. Front desk folks polite and helpful. Breakfast expensive but very good. Convenient location for sightseeing, metro a couple blocks away.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 30 de abr. de 2024
Dear Benjamin,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Travis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff is awesome
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 30 de abr. de 2024
Dear Travis,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

SADIYA

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very good!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 24 de abr. de 2024
Dear Sadiya,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 - Ok

Charles

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 21 de abr. de 2024
Dear CharlesThank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you

10/10 - Excelente

Alba, Miami

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property very nice and staff profesional
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Sayed Seddik | Guest Service Supervisor em 17 de abr. de 2024
Dear Alba,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

mario

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean property Friendly staff Well located Would definitely stay again
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 7 de abr. de 2024
Dear mario,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Elaine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the metro and airport. Not a bad hotel at all.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 2 de abr. de 2024
Dear Elaine,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Prasad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Experience was very good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 1 de abr. de 2024
Dear Prasad,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 - Ok

Izumi

Viagem com família e crianças pequenas
Pontos negativos: Comodidades
The only thing I liked about this hotel was that the beds were comfortable. The things I didn’t like was that breakfast is not included and neither is parking ($44 for every day you stay there!). I thought the location would be a good one because it’s in downtown DC but it really wasn’t all that convenient unless you literally just come to DC on a business trip. The hotel staff were kinda weird because I’d call them for a request and they would either put me on hold or hang up on me, but then the item I requested was delivered a bit later anyway. Check in was also a bit unpleasant as only one person was helping with that and we had to wait in line for quite a while. Oh, and the day that we were leaving I thought I’d make a quick stop down the elevator but that didn’t happen since the elevator never came because it was very congested in the morning. I ended up having to get help from staff on my floor who were very kind but that was a whole other ordeal.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 1 de abr. de 2024
Hi Izumi,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are located in Arlington, VA not DC. However, Downtown DC is about 10min away on the road. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

4/10 - Insatisfatória

Mary, Livonia

Hospedou-se por 1 diária em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 9 de abr. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 - Ok

Tina E

Hospedou-se por 7 diárias em mar. de 2024
Resposta de JG em 19 de mar. de 2024
Thank you for your feedback and hope to see you again soon.

8/10 - Boa

Jasmine

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 6 de abr. de 2024
Dear Jasmine,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 - Ok

Robert

Viagem a dois
Pontos negativos: Serviço e funcionários e comodidades
The accommodations were just average. Front desk staff were not friendly and not informative.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 15 de mar. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

6/10 - Ok

Staci

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 15 de mar. de 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

8/10 - Boa

Tommy

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 15 de mar. de 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham tyreek.graham@bfsaul.com

10/10 - Excelente

Remona

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Courteous staff and helpful, very clean
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 5 de mar. de 2024
Remona,Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

10/10 - Excelente

Rose

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stay here. It was close to a station so we were able to travel easily back and forth to DC. We enjoyed our time at the hotel.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de MT em 29 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

6/10 - Ok

Danya

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 23 de mar. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham

10/10 - Excelente

Helene, Chicago

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I Admiral Ms Helene Tonique Laurent Miller celebrated my birthday in Arlington Virginia and stayed at the Crown Hotel. It was delightful!!!!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 26 de fev. de 2024
Hi Helene!Thank you for taking time out of your day to leave such a nice review about our hotel! It was a pleasure serving you! Again, wishing you a delightful Birthday!In the case your travels bring you back to the area, we will be more than happy to welcome you back to our hotel! Thanks for choosing us!

6/10 - Ok

Bethany

Viagem de negócios
Pontos positivos: Serviço e funcionários e comodidades
The staff was great, but the rooms were dated and the elevators were almost always out of order. If they were functional, it would take almost ten minutes sometimes waiting to get one. Otherwise, the amenities were nice and the location was convenient.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de MT em 26 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 - Boa

Raven

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de MT em 26 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

4/10 - Insatisfatória

Ebonie

Hospedou-se por 1 diária em fev. de 2024
Resposta de Tyreek Graham| Area Assistant Front Office Manager em 23 de mar. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at CROWNE PLAZA CRYSTAL CITY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel or tyreek.graham@bfsaul.com.Sincerely,Tyreek Graham

10/10 - Excelente

Eric

Hospedou-se por 3 diárias em dez. de 2023
Resposta de MT em 22 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or marshay.tyndle@bfsaul.com.

10/10 - Excelente

Jay

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was excellent, hotel was in a great location, walking distance from the Metro, restaurants, convenience store and a movie theater. The only thing wrong was the elevator was slow but it was not that big of a deal Very satisfied with this property
Hospedou-se por 4 diárias em fev. de 2024
Resposta de MT em 15 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

4/10 - Insatisfatória

Jawid

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The carpets were so dirty, the heating system in the room was so noisy - at night it starts like a tractor machine...the TV would not allow you to watch even YouTube, breakfast was the same for the nine days of my stay...
Resposta de MT em 13 de fev. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - Boa

Rian

Hospedou-se por 2 diárias em fev. de 2024
Resposta de MT em 7 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

2/10 - Terrível

Joe

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2024
Resposta de MT em 7 de fev. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 - Boa

Miriam

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I really enjoyed my time in this hotel. The receptionist was a bit rude but other than that great hotel!
Hospedou-se por 1 diária em jan. de 2024
Resposta de MT em 1 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 - Boa

Norma

Pontos positivos: Limpeza
Hospedou-se por 3 diárias em jan. de 2024
Resposta de MT em 1 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 - Excelente

Cheryl

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Location and Comfort!
I love the location and free airport shuttle. Staff are very helpful and friendly. My room was extremely comfortable and I enjoyed having a mini fridge in the room. With the Metro and a wonderful bakery nearby, it was a very convenient place to use as a base before going out to explore Washington DC.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de MT em 29 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 - Boa

Roel

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de MT em 29 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 - Boa

Koki

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very good hotel
Hospedou-se por 2 diárias em jan. de 2024
Resposta de JG em 27 de jan. de 2024
Thank you for your feedback and hope to see you again soon.

10/10 - Excelente

OCTAVIA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de MT em 29 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 - Excelente

Toni

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Furniture dates but overall a great stay! Super convenient to shopping and restaurants
Hospedou-se por 3 diárias em jan. de 2024
Resposta de JG em 27 de jan. de 2024
Thank you for your feedback and hope to see you again soon.

8/10 - Boa

Sara

Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de JG em 27 de jan. de 2024
Thank you for your feedback and hope to see you again soon.

8/10 - Boa

Stacey

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Stay was overall wicked good, but only 1/3 elevators were working so being on the 11th floor and having to wait 10-15 minutes just for an elevator while trying to maintain a schedule wasn’t the easiest. Rooms were clean and food was good at on-site restaurants little pricey for out of towners
Hospedou-se por 2 diárias em jan. de 2024
Resposta de JG em 27 de jan. de 2024
Thank you for your feedback and hope to see you again soon.

8/10 - Boa

Lecander

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
N/A
Hospedou-se por 2 diárias em jan. de 2024
Resposta de MT em 23 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

6/10 - Ok

Elizabeth

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
I didn’t like the lack of customer service and the nasty smell of weed that we did complain about.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de MT em 21 de jan. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de MT em 19 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 - Excelente

Charles

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved my stay at this property. Whenever I visit DC I will definitely stay at this property.
Resposta de MT em 19 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de MT em 19 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 - Excelente

Kimberly

Hospedou-se por 1 diária em jan. de 2024
Resposta de MT em 19 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

8/10 - Boa

Edward

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice room and location. Only (1) of three elevators was working but it didn’t ruin my stay. Definitely saving to my favorites.
Room view of 15th street
Hospedou-se por 2 diárias em jan. de 2024
Resposta de MT em 15 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 - Excelente

Claire, EARLYSVILLE

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de MT em 15 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.

10/10 - Excelente

Colleen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de MT em 15 de jan. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza

4/10 - Insatisfatória

Patricia

Viagem com a família
Pontos positivos: Limpeza
I didn't expect a $44 per night parking fee. I think that is unreasonable for a guest.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de MT em 15 de jan. de 2024
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - Excelente

Addis

Hospedou-se por 1 diária em jan. de 2024
Resposta de MT em 1 de fev. de 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C.. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.