Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 502 de 1001 avaliações" "
10 - Excelente
502
Nota 8 - Boa. 246 de 1001 avaliações" "
8 - Boa
246
Nota 6 - Ok. 120 de 1001 avaliações" "
6 - Ok
120
Nota 4 - Insatisfatória. 70 de 1001 avaliações" "
4 - Insatisfatória
70
Nota 2 - Terrível. 63 de 1001 avaliações" "
2 - Terrível
63
8,8/10
Limpeza
8,6/10
Serviço e funcionários
7,8/10
Comodidades
8,2/10
Condições e instalações da propriedade
8,0/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
ALEXANDRE, SÃO PAULO
Viagem com a família
3 de fev. de 2020
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente acomodação e localização serviço de happy hoje diário é gratuito muito agradável
ALEXANDRE
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Atheia, Hotel Manager em 2 de mar. de 2020
Thank you for the 5-star review!
8/10 - Boa
Margaret
19 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Margaret
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 21 de mai. de 2024
Margaret, thank you for your positive review of The Royal Sonesta Washington DC Dupont Circle. We're delighted to see you enjoyed your stay and we hope to welcome you back soon!
8/10 - Boa
Danielle
18 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
great location
Danielle
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 21 de mai. de 2024
Danielle, thank you for highlighting the excellent location of The Royal Sonesta Washington DC Dupont Circle. We hope you thoroughly enjoyed your stay and look forward to welcoming you back soon!
2/10 - Terrível
Myriam
17 de mai. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Myriam
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 19 de mai. de 2024
We appreciate the feedback, Myriam.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
10/10 - Excelente
Kristen
15 de mai. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice place. Rooms are huge and the staff is friendly!
Kristen
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 17 de mai. de 2024
Kristen, thank you for your wonderful feedback! The Royal Sonesta Washington DC Dupont Circle is delighted to hear you enjoyed the spacious rooms and found our team members friendly. We're looking forward to welcoming you back soon!
10/10 - Excelente
Brooke
Viagem com a família, Viagem com animais de estimação
13 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, it was easy to walk to Georgetown and we enjoyed several restaurants near by. Parking was somewhat easy on an adjacent parallel street and area was safe. AUTHENTICALLY PET FRIENDLY. Dave at the front desk was kind and thoughtful. We would definitely stay again!
Brooke
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Brooke, it's fantastic to hear that you thoroughly enjoyed your stay at The Royal Sonesta Washington DC Dupont Circle. We're pleased you found the location convenient for exploring Georgetown and trying out nearby restaurants. How wonderful that our parking arrangements met your needs and you felt secure in the area. We're thrilled to be known as authentically pet-friendly. Your compliment about Dave's kindness and thoughtfulness is greatly appreciated and will be passed on to him. We're already looking forward to welcoming you back for another memorable stay.
10/10 - Excelente
Jennifer
Viagem a dois
8 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The entire staff were very kind and helpful
Jennifer
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 9 de mai. de 2024
Jennifer, it's delightful to learn that you found our team members at The Royal Sonesta Washington DC Dupont Circle to be very courteous and supportive. Your kind words are truly appreciated, and we look forward to the opportunity to serve you again in the future.
10/10 - Excelente
Nichol
4 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nichol
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Nichol, it's wonderful to know that you had an exceptional stay at The Royal Sonesta Washington DC Dupont Circle. We're thrilled that our hotel met your expectations. We can't wait to welcome you back on your next visit!
10/10 - Excelente
Nathalie
Viagem com a família
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nathalie
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Nathalie, it's delightful to hear that your experience at The Royal Sonesta Washington DC Dupont Circle positively impressed you. It is our utmost pleasure to offer our guests unforgettable experiences, and we're thrilled we achieved this during your stay. We eagerly look forward to your return in the future. Safe travels!
8/10 - Boa
Michelle, San Antonio
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Nice enough hotel. Had to shower three times in drain back up that never got resolved over my stay. Due to that and the property booked an event in the restaurant bar that limited the ability to use included food/bev offers, the daily ”fee” was waived for my stay, which was considerate.
Michelle
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Michelle, thank you for taking the time to share your comments. It's pleasing to know you found The Royal Sonesta Washington DC Dupont Circle to be a satisfactory choice. We are, however, sorry to hear about the issue regarding the bathroom facility and the limited access to the restaurant bar during your stay. We appreciate your understanding regarding the daily charge, and rest assured, we continuously strive to improve our guest experience. We look forward to your next visit and ensuring a flawless trip.
4/10 - Insatisfatória
Steven
Viagem com a família
29 de abr. de 2024
Pontos negativos: Comodidades
My son has terrible anxiety and water helps him a lot. I won’t book a room unless it has a pool. Online it stated they had a pool. It wasn’t until we checked in did we find out the pool would be closed all weekend. I waist they would have sent out an email to warn us. We had our bathing suits packed and the kids were very excited to swim.
Steven
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Steven, we regret to hear about your recent experience, specifically the frustration the unavailable pool caused. Communication like this is important to us, and we understand that it can greatly impact our guests' stay. Rest assured, your feedback will be relayed to the respective team for their attention. Although it won't change the experience you had, we genuinely hope for a chance to better serve you in the future.
10/10 - Excelente
Yaa-pabi
Viagem em grupo
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Proximity to local sites. Great dining options. Walkable and convenient.
Yaa-pabi
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Yaa-pabi, thank you for sharing your feedback. It's wonderful to hear that you found The Royal Sonesta Washington DC Dupont Circle conveniently situated and easy to explore. We're also glad our variety of dining options met your expectations. We're truly grateful for your positive comments and we look forward to welcoming you back the next time you're in the area.
10/10 - Excelente
Tia
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
..
Tia
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Tia, all of us at The Royal Sonesta Washington DC Dupont Circle are beyond thrilled to hear that you had a stellar experience. Nothing makes our team members happier than providing an outstanding experience for our valued guests. We look forward to your return and hope to continue exceeding your expectations during your future visits.
10/10 - Excelente
Darnill
27 de abr. de 2024
Darnill
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 19 de mai. de 2024
Thanks for the perfect rating, Darnill!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Royal Sonesta Washington DC Dupont Circle.Have a wonderful day!
10/10 - Excelente
Susan
23 de abr. de 2024
Susan
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Susan, thank you for choosing The Royal Sonesta Washington DC Dupont Circle for your stay. We're thrilled to know your visit was enjoyable. We look forward to welcoming you back in the future!
8/10 - Boa
Chafik, Mia
23 de abr. de 2024
Chafik
Hospedou-se por 3 diárias em abr. de 2024
8/10 - Boa
ARNY
Viagem a dois
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel with great staff and service. Fantastic location on a quieter street just off DuPont Circle which is a wonderful area with metro stop and buses. Don’t bother getting the “breakfast included” option because it’s just a dollar amount voucher and doesn’t seem to represent any saving with respect to the restaurant menu. Also surprised that they changed our towels after one night when we specifically hung them up to dry.
ARNY
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Arny, it sounds like your time at The Royal Sonesta Washington DC Dupont Circle largely met your expectations, with our team members' service and prime location being highlights. We appreciate your feedback regarding the breakfast option and will certainly review this. Regarding your towels, we aim to provide top-notch service, but we see how this action may have not fully aligned with your needs. We'll work on better communicating our green initiatives with guests. We hope to welcome you back next time you're in the Dupont Circle area.
10/10 - Excelente
Natalia
Viagem a dois
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, great price on Expedia, friendly staff.close to the metro and DuPont circle
Natalia
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Natalia, thank you for sharing your experience at The Royal Sonesta Washington DC Dupont Circle. We are thrilled to hear you enjoyed our prime location and the value you received booking through Expedia. Your commendation for our friendly team members is much appreciated. We can't wait to welcome you back for a visit to the metro and delightful DuPont Circle again soon.
10/10 - Excelente
Kathleen
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, quiet and accessible to metro, etc.
Kathleen
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Kathleen, we're thrilled to hear that you found the location of The Royal Sonesta Washington DC Dupont Circle ideal and appreciated the easy access to local transport. Thank you for sharing your experience, and we are looking forward to welcoming you back in the future.
10/10 - Excelente
Jacqueline
18 de abr. de 2024
Jacqueline
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Jacqueline, thank you for taking the time to rate The Royal Sonesta Washington DC Dupont Circle. We're delighted your experience was a positive one and we look forward to seeing you again on your next visit to the beautiful Washington DC area.
10/10 - Excelente
Stanley, Calgary
Viagem a dois
17 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This location was better than we could ever imagine. Quiet area, huge room, great restaurant and bar, lots of restaurants nearby, coffee shops, walking distance to major sites.
Stanley
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 19 de abr. de 2024
Stanley, we're thrilled to hear that The Royal Sonesta Washington DC Dupont Circle exceeded your expectations! We appreciate your compliments about our location, spacious rooms, and on-site dining options. It's also great to know our proximity to notable city attractions enhanced your stay. We look forward to welcoming you back for another remarkable experience in the future.
10/10 - Excelente
James C
Viagem de negócios
17 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would have liked a bedside alarm clock. But hot shower & chocolate goodies made up for it. Thanks!
James C
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
James, it's delightful to read your positive comments about The Royal Sonesta Washington DC Dupont Circle. We appreciate you sharing your satisfaction with the hot showers and tasty chocolate treats. Your suggestion regarding the bedside alarm clock is taken into consideration. Thank you, and we hope to welcome you again soon.
4/10 - Insatisfatória
James
Viagem a dois
14 de abr. de 2024
Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários
Staff were not personable
James
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
James, it is disheartening to hear that our team members didn't meet your expectations on your recent visit. We pride ourselves on delivering a warm and welcoming experience for all our guests. Your feedback will be valuable in ensuring that we improve and strive for a superior level of customer service in future.
10/10 - Excelente
Rex, Honolulu
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Yes!
Rex
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Rex, it's fantastic to hear about your positive experience at The Royal Sonesta Washington DC Dupont Circle. We're glad we met your expectations and we're looking forward to your next visit!
8/10 - Boa
Eve
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Eve
Hospedou-se por 3 diárias em fev. de 2024
10/10 - Excelente
Marisa
13 de abr. de 2024
Great
Marisa
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Marisa, we're thrilled to hear you had a wonderful experience at The Royal Sonesta Washington DC Dupont Circle. We look forward to welcoming you back on your next visit to the area!
8/10 - Boa
UBALDO, New York
10 de abr. de 2024
UBALDO
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Ubaldo, thank you for your positive rating after your stay at The Royal Sonesta Washington DC Dupont Circle. We're glad you had an enjoyable time and hope to welcome you back soon.
2/10 - Terrível
Christof
8 de abr. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Christof
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Christof, we regret to see that your experience didn't meet your expectations. We take all feedback seriously and would appreciate any additional details that would help us improve. Please feel free to share more about your stay. We strive to provide top-notch service and are eager to address any issues you may have encountered.
10/10 - Excelente
Jasmine
8 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, easy to get to metro and all tourist attractions.
Jasmine
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Jasmine, thank you for taking the time to share your experience. We're delighted to hear that The Royal Sonesta Washington DC Dupont Circle's prime location made your visit convenient and accessible to all local attractions. We hope to serve you again on your next trip to the area.
10/10 - Excelente
Michael
Viagem com a família
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean with spacious room.
Michael
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Michael, we're thrilled to hear that your stay at The Royal Sonesta Washington DC Dupont Circle met your expectations. We pride ourselves in maintaining clean accommodations and spacious rooms for our guests to enjoy. We look forward to welcoming you back in the future.
2/10 - Terrível
Bernard
7 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My advice to anyone is NEVER use expedia.com to book a hotel. You will be robbed. Terrible service. I would not refer them.if someone paid me too. Thank you
Bernard
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Bernard, it's unfortunate to hear about your dissatisfaction with your booking experience. We understand your frustration. For issues outside our control, such as booking procedures, we advise guests to directly take their concerns to the service provider. Our goal is to ensure a seamless stay and we hope for an opportunity to provide you with a more positive experience in the future.
6/10 - Ok
Rabih
5 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Rabih
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Thank you for taking the time to share your feedback, Rabih.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.
10/10 - Excelente
Steven, Mount Holly
Viagem com a família
4 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was in a nice and safe neighborhood. I found our room to be spacious and quiet. The bagel place across the street has been there for 36 years!
Steven
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Steven, we're thrilled to hear that you appreciated the serene and secure surroundings of The Royal Sonesta Washington DC Dupont Circle. We're also delighted to know that you enjoyed our peaceful and roomy accommodations. Isn't it fantastic having such a time-honored bagel spot just a stone's throw away? We can't wait to welcome you back for another memorable stay.
10/10 - Excelente
Stephen
Viagem a dois
1 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We lucked out booking here. We were visiting from NYC for a relative’s birthday party and the hotel was amazing in every way from the helpful staff to the great room. Bonus points for being in such a convenient location! Will definitely stay here again on our next trip to DC!
Stephen
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Stephen, it's wonderful to hear your stay at The Royal Sonesta Washington DC Dupont Circle exceeded expectations! We're thrilled that our team members made a positive impact and contributed significantly towards your experience. Our convenient location is indeed a major plus point we're glad came in handy for you. It sounds like we will be your top choice when in the city, and we can't wait to welcome you back on your next trip to DC!
6/10 - Ok
Kirk
Viagem a dois
31 de mar. de 2024
We liked the large room. But there was no seating except a swivel desk chair! We missed having a couple of upholstered armchairs to relax in while reading or watching TV.
Kirk
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Kirk, it's encouraging to hear you appreciated the spaciousness of the room at The Royal Sonesta Washington DC Dupont Circle. We understand the importance of comfortable seating options to enhance the overall experience. Your insights will definitely be shared with our team members for thoughtful considerations in the future. Thank you for sharing your feedback with us.
10/10 - Excelente
Bianca
29 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bianca
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Bianca, it's fantastic to see your top rating! It seems The Royal Sonesta Washington DC Dupont Circle met your expectations, and that's simply wonderful to hear. We'd be more than happy to welcome you back for another excellent experience in the future. Thank you for your review!
10/10 - Excelente
michele
Viagem com a família
26 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel in a very walkable area
Lots of restaurants on the street & the metro is a 7 minute walk
michele
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 27 de mar. de 2024
Michele, thank you for your wonderful feedback. We're delighted to know that your stay at The Royal Sonesta Washington DC Dupont Circle was enjoyable and you found our location convenient with its easy access to many dining options and public transport. Our team members are here to make your next visit even better.
10/10 - Excelente
Valerie
Viagem com a família
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a Wonderfu stay. Room was great!! Staff very friendly and helpful!
Valerie
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Valerie, it's delightful to hear you enjoyed your stay at The Royal Sonesta Washington DC Dupont Circle! We're thrilled you found your room to be up to standard and our team members to be welcoming and supportive. We hope to welcome you back in the near future.
10/10 - Excelente
Ruth Elaine, Fort Myers
Viagem com família e crianças pequenas
22 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff made all the difference to make our stay wonderful. Would definitely stay here again.
Ruth Elaine
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
Ruth, thank you for sharing your experience. It's wonderful to learn you had a fantastic stay at The Royal Sonesta Washington DC Dupont Circle, and our team members greatly contributed to this. We're thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back.
10/10 - Excelente
Jeffrey
Viagem com a família
22 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Jeffrey
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Jeffrey, it makes our day to hear that your stay at The Royal Sonesta Washington DC Dupont Circle met your expectations. We genuinely can't wait to provide you with another exceptional experience on your next trip to our nation's capital.
10/10 - Excelente
Brianna
Viagem em grupo
20 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
While the hotel itself is undoubtedly lovely, my favorite part of my stay at the Royal Sonesta had to be the Front Desk staff! Both agents that helped me out were knowledgeable, kind and efficient.
Brianna
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Brianna, it pleases us greatly that your stay at The Royal Sonesta Washington DC Dupont Circle was such a delight. It's heartening to hear that our team members at the front desk were able to assist you knowledgeably and efficiently. We strive to maintain this level of service excellence and your experience only reinforces this. We're looking forward to welcoming you back.
10/10 - Excelente
Georges
Viagem de negócios
19 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Georges
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Georges, it brings us joy to know that you appreciated the strategically situated Royal Sonesta Washington DC Dupont Circle. We are delighted it enhanced your stay. We aim to provide the best for our guests, and your feedback encourages us. We look forward to seeing you again.
6/10 - Ok
Dara, Swampscott
Viagem com a família
17 de mar. de 2024
I have no idea what the $30 daily fee is for
Very average hotel
Rooms small
Will find another option next time
Dara
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Dara, thank you for voicing your concerns. We're disappointed to hear that some aspects of your stay did not meet your expectations, especially with regard to room size. As for the daily fee, it usually covers various hotel amenities to further enhance guest experience. We'd welcome an opportunity to make up for this during your next visit in hopes of providing you with a more enjoyable stay.
2/10 - Terrível
Clive
13 de mar. de 2024
Scam.
Having already paid, i was charged $35 on checkout as a “destination fee” supposedly for two generic bottles of water in the room.
Complete scam.
Never staying at Sonesta hotels again.
Clive
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 15 de mar. de 2024
Clive, it's unfortunate to hear about your disappointment regarding the additional charge. These destination fees are for numerous on-site amenities and are standard across many establishments. We regret any misunderstanding and will endeavor to provide clearer information in the future. We hope you will consider us again and allow us an opportunity to demonstrate our commitment to guest satisfaction.
10/10 - Excelente
Benoit
Viagem a dois
10 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hôtel propre et calme bien situé tout près d’une station de métro.
Nous avons bien aimé notre séjour 🙂
Benoit
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 11 de mar. de 2024
Benoit, it's wonderful to hear that you enjoyed your stay at The Royal Sonesta Washington DC Dupont Circle. We're pleased you found our location convenient and appreciated the tranquility of our venue. We look forward to serving you again.
8/10 - Boa
Patricia
Viagem com a família
6 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Nice room. Bathtub faucet dripped continuously during our stay.
Patricia
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 8 de mar. de 2024
Patricia, it’s delightful to hear you appreciated the excellent location and enjoyed your room at The Royal Sonesta Washington DC Dupont Circle. We regret to learn about the faucet issue in your bathroom, but we appreciate you letting us know. Our maintenance team is always on hand to address such matters swiftly. Thank you for your review, and we look forward to hosting you again.
10/10 - Excelente
aynara
Viagem de negócios
3 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy limpia y facil asequible a muchos restaurantes que pude ir caminando .
aynara
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 4 de mar. de 2024
Aynara, estamos encantados de saber que disfrutó de su estancia en The Royal Sonesta Washington DC Dupont Circle. Nos complace que haya apreciado la limpieza de nuestro hotel y que nuestra ubicación le permitiera explorar la diversidad culinaria de la zona. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
10/10 - Excelente
Samaria
26 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just do it and make sure you get yourself a spa suite. You deserve it.
Samaria
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Samaria, we appreciate your glowing feedback! It's wonderful to hear you enjoyed our luxurious spa suite at The Royal Sonesta Washington DC Dupont Circle. Everyone does deserve a bit of indulgence! We look forward to having the pleasure of welcoming you back in the near future. Safe travels until we meet again.
2/10 - Terrível
katherine
26 de fev. de 2024
katherine
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Katherine, it's concerning to see your rating without any detailed feedback. We take all ratings seriously and would appreciate an opportunity to understand your experience better. We're dedicated to addressing any shortcomings and invite you to share specifics of your stay, so we can work to improve. We hope to have another chance to serve you in the future.
4/10 - Insatisfatória
Tom
23 de fev. de 2024
Tom
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Thank you for sharing your feedback, Tom.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.