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Avaliações de Travelodge by Wyndham Walterboro

2 out of 5
Travelodge by Wyndham Walterboro
1577 Bells Hwy, Walterboro, SC

Avaliações

6,2
Nota 10 - Excelente. 91 de 454 avaliações" "
Nota 8 - Boa. 103 de 454 avaliações" "
Nota 6 - Ok. 81 de 454 avaliações" "
Nota 4 - Insatisfatória. 74 de 454 avaliações" "
Nota 2 - Terrível. 105 de 454 avaliações" "

6,2/10

Limpeza

7,2/10

Serviço e funcionários

5,2/10

Comodidades

5,8/10

Condições e instalações da propriedade

6,0/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2022
Resposta de Customer Care Team em 5 de set. de 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - Excelente

DOUGLAS

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022
Resposta de Customer Care Team em 18 de jul. de 2022
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards, Customer Care Team

2/10 - Terrível

Kevin

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We lost our hotel room at another facility and chose to tough it out here for one night. This motel was in our price range, so we booked it sight unseen on Expedia. This was a mistake! Waited in the lobby for a receptionist to check in and that musty smell/odor was strong. Went to the room and found it was nothing like advertised. Our room decor was an aged navaho theme and nasty bathroom ceiling tiles covered in poisonous mildew from water leaks above. If I could include photos, I would. My family will not stay here again due to safety concerns (folks coming in and out all hours of the night). I will be formally requesting a refund of $68.02 and consider it a lesson learned.

2/10 - Terrível

Erika

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Saw two roaches skittering around inside our room...ugh! The grip bars for accessing the shower/tub were missing. It looked like they were ripped off the wall. Did not feel safe stepping into the tub.
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Rodney

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 17 de mai. de 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - Boa

Tarane

Pontos positivos: Limpeza e serviço e funcionários
I had a problem the first night, but the staff rose to the challenge and made the rest of my stay pleasant. Hey, this is a nice room at a good rate.
Hospedou-se por 6 diárias em abr. de 2024

8/10 - Boa

jeff, Pennington Gap

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good value for the stay
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Onyae, Walterboro

Pontos positivos: Comodidades
Ok
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Julián

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was dirty, there was an used underwear below the bed and the sheets of the bed was dirty. The lady at front desk was constantly talking by phone and looked like she didn’t want to help us. Horrible experience
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Chasing

Good
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Gerald Kodi

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I loved this place at one time I have taken pictures of the horrible stains mattresses stain towels stain pillow no hot water no microwave broken desk lamp with no cord to plug in lampy cord spilt in half noise fighting weed mariuanna out of control dogs barking all night the rooms should be label pet rooms most hotels are serving breakasft this hotel does not anymore the palce is rum down so badly housekkeepper were told not to knock on ym door.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de General Manager em 14 de fev. de 2024
Dear Gerald,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret to learn of your disappointment with your experience. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. We appreciate you reaching out and hope you will give us another chance to deliver a seamless visit in the future.

2/10 - Terrível

Rachel

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Do Not Stay Here!
AVOID THIS PLACE! The a/c didnt work, the light in the bathroom wouldnt turn on, had ceiling tiles with stains from a water leak, mold, and the sheets were stained yellow. Absolutely gross. I spoke with the front desk and the lady already knew about the issues with the room and offered to move me to "nicer room" for an upcharge. I requested my money back as I literally was in the room for less than 2 minutes, and the hotel REFUSED. I called and made a formal complaint to Hotels.com AND Wyndham about the condition of the property and getting the refund. Im determined this place does not keep my money for this gross nightmare!
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 13 de fev. de 2024
Dear Rachel,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we rectify the issues you've mentioned and give our property and accommodations the extra attention needed. This is not the lasting impression we want to leave you with, so please consider returning down the line and allowing us to display our true, caring spirit of hospitality.

8/10 - Boa

Kevin

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Saw a roach
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 13 de fev. de 2024
Dear Kevin,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if that wasn't the case for you. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation of our hotel to ensure everything is as it should be. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

2/10 - Terrível

Michael

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was informal and very cold. Doors were locked so I had to ring in, and this was at 4 in the afternoon. Room was filthy, roaches, broken doors, microwave didn’t work, shower was Luke warm at best. Filthy bedding and carpet and furniture. Didn’t like anything about this place.
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 11 de fev. de 2024
Dear Michael,Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It is our hope that you will give us another chance to change your perceptions down the line.

6/10 - Ok

Lisa

Pontos negativos: Condições e instalações da propriedade
Doesn’t live up to the customer reviews.
Hotels.com needs to correct the listing to make sure it doesn’t show “breakfast included” at this property - it DEFINITELY is not included. But, with. Huddle House in the parking lot next door and a Starbucks across the street it doesn’t matter, but expecting it and not getting it is two separate things. Also, this property is kind of a long-term residence for locals. The room itself was kind of scary with door jambs that look like they’d been broken into. The bathroom didn’t have a towel setup for two people and there was no hot water…just tepid. The bed was comfortable enough so it served its purpose for the night but we couldn’t take showers due to there being no hot water so that kind of stank. This is my third Wyndham experience and I have to say it’s the third time I’ve been disappointed in the VAST difference between how the property is portrayed and what it is. When I asked the front desk for a “newer” room upstairs, she said they didn’t have rooms for someone like me who has expectations of a certain level. And said “it’s just an average motel, nothing more.” Just don’t be fooled by the Wyndham name because the room needed painting, drywall repairs, a thorough carpet cleaning, new side chairs that weren’t worn beyond repair, and hot water.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 4 de fev. de 2024
Dear Lisa,Thank you for your feedback. Please accept our apologies for any confusion about the included amenities. Unfortunately, we're not able to control how third-party sites list information about our property. We suggest contacting the booking site directly with your comments. In addition, we apologize for any concerns about the condition of the room and for any issues with the hot water. It's unfortunate we were not able to address these matters to your satisfaction while you were here, and we'll look into your comments further. If you're in the area again, please consider coming back to see us.

2/10 - Terrível

Johann

Hospedou-se por 7 diárias em jan. de 2024
Resposta de Customer Care Team em 7 de fev. de 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 - Insatisfatória

Paul

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Third world quality
No clothes hangers, lightbulb in the lamp was burnt out, no phone to call the office, only 3 pillows even though the picture shows 4, no blanket with 19 degree temperatures. My husband went to the office and was told we only get 3 pillows, no hangers. We got a light bulb. Only 2 very thin bath towels and wash cloths. No hand towels. There were cigarette burns in the bedspread in a non smoking room.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 23 de jan. de 2024
Dear Paul,The issues you raise are important to us. Please accept our apologies for any disappointment with the bedding and in-room amenities as well as for any disappointment with how it was handled. We recognize the impact this had on your comfort during your visit, and we appreciate the chance to improve. Should you be in the area again, please consider coming back to see us.

10/10 - Excelente

Paul

Viagem de negócios, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
You get what you pay for, was fast, cheap and convenient. However no light in bathroom, no toilet paper and missing parts of door. Would stay again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 18 de jan. de 2024
Dear Paul,Thank you for choosing to stay with us at Travelodge by Wyndham Walterboro. While we're glad to have met your expectations, we offer our sincere apologies for any inconvenience you encountered in your room. Your comments have been noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we can't wait to welcome you back.

4/10 - Insatisfatória

Helen

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dirty
We stopped there overnight. The room smelled old. The tiles in the bathroom, on the ceiling were water stained, not properly seated and looked moldy. The toilet moved when you sat on it. It was advertised as 'breakfast included' and when we left at 8am there was nothing. The coffee machine was broken and there was absolutely no food. I would not recommend this motel to anyone.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 12 de jan. de 2024
Dear Helen,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any upkeep concerns, as well as any disappointment in our available amenities. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you.

2/10 - Terrível

Brandon

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Not a place to stay
The lady at the front desk was really friendly and nice. The room was dirty. I mean extremely dirty. You could tell it hadn't been cleaned. There was throw up on the door and the bathroom. No hot water. What she did explain before I went in. There's people living in some of the rooms you can tell The bed was not comfortable at all.seen quite a few bugs overall I can would recommend never to stay there unless you had no other choice
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 12 de jan. de 2024
Dear Brandon,While our friendly team members left a positive impression on you, we're sorry to hear about any cleanliness or upkeep concerns during your visit. Our team will discuss your comments internally and make improvements where necessary. Please consider giving us another chance at some point in the future.

2/10 - Terrível

Richard

Viagem em grupo
Room is dirty area is bad. Not good at all.
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 9 de jan. de 2024
Dear Richard,Thanks for your feedback. We sincerely apologize for any lapse in cleanliness you experienced. Rest assured that we've shared the entirety of your review with our whole team so we can seize all opportunities for improvement. We'd love another chance to provide you with more suitable accommodations in the future.

4/10 - Insatisfatória

Esteban

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Avoid this place at all costs
I just needed a room to sleep in for a few hours late at night on a road trip with my daughter. Booked this one for cheap thinking "how bad can it be?" It was worse than I could imagine. I was genuinely concerned for myself and my daughter. The check in was like a hostage negotiation, through a little hole in the wall (you weren't allowed inside at night). There were sketchy people loitering around and people yelling from within the rooms late at night. It appears that many rooms have full time residents living there. Everything in the room was stained and damaged. The door had been broken down at some point and the door jam had been screwed back on. The bathroom had been ripped apart by a dog at some point and the shower could not be turned off all the way. There was dirty clothes left from a previous guest behind the bathroom door, along with balled up toilet paper. The only clean thing appeared to be the sheets. So we slept for a couple of hours and then promptly left early before anyone else woke up. We'd planned to have the included breakfast, but based on the experience and what I saw of the breakfast area, there was no way I was staying a minute longer than I needed to, much less eat whatever they served. We ate at a restaurant instead. Do whatever you can to avoid this place. I wouldn't stay here again even if it was free.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 9 de jan. de 2024
Dear Esteban, While we thank you for being our guest, we're sincerely sorry you were disappointed with your stay. The safety and comfort of our rooms are taken seriously, and we regret to hear you didn't have a peaceful experience. Your feedback is important, and your concerns will be shared with our housekeeping team to ensure improvements are made. Take care, and we hope to regain your confidence in the future.

2/10 - Terrível

Donald

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very dirty and sketchy
The hotel was very sketchy, no cars there. No one at checkin desk for 10 minutes. Went to rooom and it was not cleaned, leaves and other debris on floor and furniture. Very gross! We left immediately and found another motel. Do not go there!!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 9 de jan. de 2024
Dear Donald,Thank you for your feedback. Please accept our apologies for any disappointment you experienced during your visit. We strive to provide a satisfactory stay to all our guests, and we regret to hear that wasn't the case with you. We understand your frustration, and your concerns will be investigated and improved where needed. Take care, and we wish you happier travels ahead.

8/10 - Boa

Diane Kraft

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 10 de jan. de 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - Excelente

Monica

Pontos positivos: Limpeza
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 20 de dez. de 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 - Insatisfatória

Gary, Pikesville

Pontos negativos: Comodidades e condições e instalações da propriedade
It was cheap. Not worth it. Dirty with absolutely no amenities. Not even a plastic cup.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 15 de dez. de 2023
Dear Gary,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concerns about cleanliness and for any disappointment with the amenities. We'll keep your comments in mind, and we'd appreciate the chance to provide you with a more positive experience.

6/10 - Ok

Kedric

Pontos positivos: Serviço e funcionários
Nice people
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 15 de dez. de 2023
Dear Kedric,While we are glad our staff treated you well, we are concerned that other aspects of your stay failed to hit the mark with you. Our team is constantly searching for ways to improve, so please reach out to us offline and let us know what we could've done better. Thank you for visiting us, and we hope you have safe and pleasant travels.

6/10 - Ok

Zofia

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Advertised complimentary breakfast and offers nothing not even a coffee or tea. Very disappointing.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 13 de dez. de 2023
Dear Zofia,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us, and we apologize for any disappointment with our available amenities. We will be sure to discuss your feedback internally and make improvements where necessary. Please consider coming back to give us another chance soon.

2/10 - Terrível

Alan

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was in a general state of disrepair. Room was not cleaned well. Unwashed pillowcases. Linens were grubby. Towels were stained. Door looked like it had been kicked in at some point.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 5 de dez. de 2023
Dear Alan,Thank you for sharing your concerns. We are disheartened to hear about your observations regarding the overall state of the property during your visit. It's crucial for us to maintain high standards of cleanliness and repair, and clearly, we fell short in your case. Rest assured, we take your feedback seriously and will promptly address these issues. We hope for another opportunity to offer you a stay that reflects our commitment to guest comfort and satisfaction.

4/10 - Insatisfatória

juliana

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel price should be much lower as the condition have taken a turn for the worst a couple months ago. Photos don't lie.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de General Manager em 5 de dez. de 2023
Dear Juliana,Thank you for sharing your concerns. We're disappointed that your recent experience did not align with the quality we strive for. Your feedback is crucial for us, and we'll certainly consider it as we work towards improvements. We hope to have the opportunity to offer you a more satisfying experience in the future.

6/10 - Ok

Laurence

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Good price for a tidy room to sleep. Denny's and Waffle House across the street.
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 28 de nov. de 2023
Dear Laurence,We are delighted that you found our room rates to be reasonable and the rooms to be tidy. We're also thrilled to hear that you found our location to be convenient to nearby dining options. It would be a pleasure to welcome you back for another stay!

2/10 - Terrível

John

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 29 de nov. de 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good for the price.
It's a place to sleep. No frills, but it was exactly what I expected for the cost.
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 24 de nov. de 2023
Thank you for sharing your feedback about your stay at Travelodge by Wyndham Walterboro. We're glad to hear that you found our hotel to be of good value and that it met your expectations. Providing a comfortable place to sleep at a reasonable cost is what we aim for, and we appreciate your kind comments. We hope that we get the chance to host you again in the future.

10/10 - Excelente

Mark

Pontos positivos: Limpeza e serviço e funcionários
Great
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 22 de nov. de 2023
Dear Mark,Thank you so much for choosing to stay with us at Travelodge by Wyndham Walterboro. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made it so great! The pleasure was all ours, and we hope to welcome you back soon.

2/10 - Terrível

William

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was basically non existent couldn’t get extra towels something was leaking in the bathroom. I wouldn’t recommend this place or ever stay there again
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 20 de nov. de 2023
Dear William,The issues you raise are important to us. Please accept our apologies for any issues with the bathroom and for any difficulty reaching our staff. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

8/10 - Boa

Carol

Viagem de negócios
Pontos negativos: Comodidades
The room smells like smoke and it’s not supposed to be a non-smoking room
Hospedou-se por 1 diária em nov. de 2023
Resposta de General Manager em 20 de nov. de 2023
Dear Carol,Thank you for sharing your feedback. We apologize for the inconvenience you encountered and will look into this matter to ensure a better experience for our guests. Your input is greatly appreciated, and we hope to have the opportunity to host you again.

2/10 - Terrível

Jillajia

Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 15 de nov. de 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - Boa

Leslie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Convenient location
Ok for the value of room. Close to food, gas, Walmart, and Starbucks.
Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 9 de nov. de 2023
Dear Leslie,It warms our hearts to know that our location was perfect for your needs and that you had a good time with us overall! Thank you so much for the high rating, and we hope you will consider coming back to join us again in the future.

2/10 - Terrível

Pedro

Pontos negativos: Limpeza
Resposta de Customer Care Team em 17 de out. de 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 - Insatisfatória

Dave

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Won't recommend
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 16 de out. de 2023
Dear Dave, Thank you for your review. We regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to let us know. Take care and safe travels.

6/10 - Ok

Clayton, Saint George

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Some light fixtures, receptacles did not work. AC did not keep the room cool.
Hospedou-se por 2 diárias em set. de 2023
Resposta de General Manager em 21 de set. de 2023
Dear Clayton,We always appreciate feedback from our guests, and we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the lights and AC. We'll look into your comments further, and we hope to see you again should you be back in the area.

4/10 - Insatisfatória

Janet

Pontos negativos: Limpeza e condições e instalações da propriedade
Did not stay. Room was not up to clean standards we are used to. Wash cloths looked like they were used for dusting. There were 2 dirty towels hanging on shower rod. We did not stay. We left.
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 17 de set. de 2023
Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. We hope you consider giving us another chance to change your perceptions in the future, as we know we can impress you.

2/10 - Terrível

Joe

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Too bad I have to write this because the woman at the front desk was so nice and understanding but I don’t like roaches. Also, how do you get stains on curtains! Cigarette burns on the bed sheets? I had no choice but to stay so I slept with my clothes on and the lights on. I ran out as soon as I got up. Spend the extra money and go somewhere else. It’s 2023, get an exterminator!
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 14 de set. de 2023
Dear Joe,We consider the issue of pests to be serious, and we take every precaution necessary to ensure each room is clean and pest-free. That said, we are distressed to hear about your experience. We have notified our specialist so action can be taken immediately. We will also ensure that your room is given some much-needed care overall. Thank you for making your voice heard. We are determined to do better.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
AV
Room was clean. No hot water in sink. there was ironing board but no iron.
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 10 de set. de 2023
Thank you for staying with us and taking the time to share your thoughts. We're glad you appreciated our clean rooms, and we appreciate your feedback about the bathroom and other amenities. If you're in the area again, please come back to see us.

2/10 - Terrível

Joseph

Hospedou-se por 7 diárias em ago. de 2023
Resposta de Customer Care Team em 14 de set. de 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - Terrível

Paul

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The is was the dirtiest place I’ve ever stayed. The rooms aren’t clean. They leave the air off when no one’s in the room so it smells moldy. I slept in my car. Was to tired to argue for a refund
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 27 de ago. de 2023
Dear Paul,We appreciate you sharing your feedback with us. We are disappointed that we were unable to meet all of your expectations. Our front desk is always a phone call away to address any concerns. We hope you were able to contact them during your stay. This is not indicative of the high standards that we strive to provide for our guests. We will be sure to use your feedback to improve by sharing it with our team. Please consider booking another stay with us, so we can show you a better stay.

10/10 - Excelente

Joseph

Hospedou-se por 4 diárias em ago. de 2023
Resposta de Customer Care Team em 12 de set. de 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 - Insatisfatória

yvonne, stormville

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Door saftry latch broken, tub drain broken, ice machine broken, bathroom sink slow drain, phone in room not working. Hallway rugs disgusting. , pool still broken after 2.5 years. Expedia listed pool working.. so i booked and came in too late to find another room. Beds were decent and at least wfi and tv worked.
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 20 de ago. de 2023
Dear Yvonne,Thank you for sharing your valuable feedback. It is good to hear that you found our bedding to be comfy. We want to ensure every guest receives a clean, well-maintained room and want you to know there is always someone available to assist you with any issues you may encounter during your stay. Our team will be discussing your comments and concerns as we strive to improve our guest experience. Please know our current on-site amenities are stated online, nonetheless, we apologize for any inconvenience caused. We wish you pleasant future travels.

10/10 - Excelente

Raphael

Viagem de negócios, Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect for pets and everything is in walking distance. Hotel staff very nice and welcoming.
Hospedou-se por 5 diárias em ago. de 2023
Resposta de General Manager em 20 de ago. de 2023
Dear Raphael,Thank you for your review of Travelodge by Wyndham Walterboro. We're so glad to hear you enjoyed your stay with us, including our pet-friendly accommodations, convenient location, and excellent staff. It would be our privilege to host you again soon!

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointed, down south is no excuse for bugs
Roaches in night table drawer between the beds. Detailed vacuuming not getting completed.
Hospedou-se por 1 diária em ago. de 2023
Resposta de General Manager em 18 de ago. de 2023
Thank you for bringing your concerns to our attention. We take complaints of this nature seriously, and we have contacted pest services to conduct a thorough inspection. Rest assured, any issue will be resolved swiftly. We appreciate your feedback and wish you safe travels.