2/10 - Terrível
Timerlee N.
10 de jul. de 2025
Pontos negativos: Limpeza
No Entry
I am sure this is a beautiful condo, but we never made it in the front door. The list of issues we encountered is below:1. We were harassed by the general manager about where we parked to unload all of our luggage. She indicated where we needed park but could clearly see that the entire loading/unloading zone was full of some sort of maint. vehicles. She eventually agreed that we were fine to unload our bags where we were.2. The instructions we received to access the unit had not been updated since the owner changed it. We did not discover this until after we hauled all of our luggage up to the correct floor. We were told there would be a lock box on the front door knob and given a code to open it. There was no lock box on the door. There was one on the frame of the door, but the code we were given did not work. The door handle also appeared to be a coded device but the code did not work there either.3. Multiple attempts to reach the owner via phone calls, text messages and VRBO messages were made while we stood outside the unit. It was almost 6 pm; we panicked and started looking for other arrangements. The owner did get back to us after about 20 minutes, but we had already found alternative housing and left the property. She offered us a refund, which to date we have not received. 4. As we left the property, we informed the front gate guards of our departure due to not being able to access the unit and their response was “Yeah, that owner is like that some times.”
Timerlee N.
Hospedou-se por 3 diárias em jun. de 2025