Upon checking in Friday night - the streets were closed in front of the hotel due to a Tejano concert; there was no parking. The sign in the the parking lot stated-‘Parking for Hotel Guests only’, which was not in this case. We had to park far away from the hotel entrance. There was NOTHING on the website about this Tejano event otherwise we would NOT have booked our Friday night stay; we would have just drove up Saturday morning.
Upon checking in, the staff was not rude but definitely not friendly nor customer-service oriented. The person who check me in was David. No smile, no explanation of WiFi, breakfast serving time or directed me to where anything is- which every hotel that I have ever checked in with has always done. I would have expected better from a Hilton! The hotel was under construction, the back entrance was filthy but it was cleaned up on Saturday. The elevators smelled. Our bathroom had mold. The beds were uncomfortable and the pillows were like bean bags; we slept horrible! I have stayed at this hotel less than 2 years ago for a girls trip and had a good experience; this is the reason we returned to this hotel again for a friends trip. Definitely a complete180 experience from before. This hotel is a great location but definitely has opportunity for not just a physical remodel but a complete re education on hospitality! Hilton, you can do better!
