Well after all my years booking hotels with Expedia and having the best quality of service, this time unfortunately is the opposite.
Vista loca made me pay 150£ threatening me that they will call the police after being cleaning the room and found out that the legs of one table in the room were broken.
After trying to explain to the receptionist that I did not even use the kitchen, not use the table, just going to the room to sleep, the receptionist called me that I had to pay for the table, without any proof and without any chance to let me explain, the table was already replaced plus that table it wasn't in the room, it was something different.
Don't make me wrong its just one table from Ikea 20£ plus 4 legs 10£ but the way how she was accusing us of broking a table that the cleaner saw apparently when they removed the table to clean the floor,
And without any proof, we left the room in the morning at 10 am and when we come back at 17h the table was broken, such a coincidence that the last day that we have to go the table was broken, we didn't even drink or eat in the room.
We felt that they were threatening us very bad service.
