Dear Victor, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Genaro, Thank you for taking the time to share about your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Talor, Thank you for selecting us and appreciating our front desk team. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Considering our clean room, please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and informing us about your stay. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the smoke detector issue you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our clean room and quiet location, and we certainly appreciate your kind comments about our devoted staff. However, we hope you will accept our apologies regarding the mattress in your room. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Douglas, We sincerely apologize for the inconvenience you experienced during your stay. Our standard is to provide a non-smoking room to guests who request it, and we regret that this was not upheld during your visit. We appreciate your feedback as it helps us improve our services. We are glad to hear that Hotels.com assisted you with a refund for the early check-in fee. We value your patronage and apologize for any disappointment caused. Should you decide to stay with us in the future, please get in touch with us directly so we can ensure your preferences are met and offer any eligible discounts. We appreciate your understanding.Sincerely,Hotel Management

Dear Stephanie, Thank you for your recent stay and your feedback. It is good to know of the enjoyable aspects of your visit. However, we are sorry we did not deliver the fresh and clean suite we are known for during your stay. We are passionate about providing our guests with clean accommodations; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Azalia, We sincerely apologize for the issues you experienced during your stay. Your feedback is genuinely concerning, and we take it seriously. We regret any inconvenience caused by the lack of extra towels and washcloths and the cleanliness and odor issues in your room. This does not meet our standards, and we are committed to making the necessary improvements to ensure a more comfortable and pleasant stay for our guests. We appreciate your patience. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Raul, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness of the washroom and the overall property, and we will address this immediately. We will also share your feedback with our pest control service provider address to ensure they do everything to prevent future issues. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are very grateful for your patience and hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Robin, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, please accept our apologies, and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear George, Thank you for selecting our hotel. We regret you were not entirely satisfied with the quality and condition of our accommodations and that you felt they required updating. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Our rooms have full-size freeze with an ice tray for your convenience, so we do not have an ice machine on our property. Sorry for letting you down, and we hope to improve this and welcome you back soon! Sincerely,Hotel Management

Dear Hannah, Thank you for posting a review of your stay. It is nice to read that we met most of your expectations and that our location was perfect for your travel plans. However, we do apologize for the cleanliness issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again for a much-improved stay.Sincerely,Hotel Management

Dear Michael, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced. We have procedures in place to avoid such situations do not occur; however, we are very disappointed that our housekeeping team overlooked some areas in your suite. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management

Dear Yolanda, Thank you for being our guest at Extended Stay America. It is incredible that your stay was nothing but superb. We aim at nothing but to fulfill our guest's expectations for a memorable experience so they want to return. It was a pleasure hosting you, and thank you for the compliments. We would be delighted to accommodate you again in the future and hope that you will revisit soon. Sincerely,Hotel Management

Dear Eddie, Thank you for choosing us for your recent visit. We are delighted to know how much you loved our comfortable beds. However, we sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. Thank you again.Sincerely,Hotel Management

Dear BRYAN, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is critical to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Steven, we appreciate your valuable feedback regarding your time with us. Please know we are committed to providing every guest with the highest service and quality. We regret your experience did not meet your expectations. We assure you that we will share your concerns with the appropriate individuals and take action where necessary. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Yvette, thank you for staying at our hotel. We apologize for any miscommunication regarding our kitchenware and in-suite amenities. The kitchenware is available at the front desk to ensure cleanliness rather than leaving them in the suites. It is delivered to your suite upon request. We will remind our front desk to communicate this clearly with every guest. We eagerly look forward to welcoming you back again!Sincerely,Hotel Management

Dear Sarah, thank you for reviewing your stay with us. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Robert, thank you for bringing this to our attention. Our team's priority is providing a clean, well-maintained environment and exceptional service to our guests, and we missed the mark. We apologize for the inconvenience we put you through. We are reviewing the incident with our team members to handle such situations in the future better. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Emily, we sincerely apologize for the issues you experienced during your recent visit to our hotel. Our team genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our standard service. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we are evaluating the situation you mentioned, and we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Roxanne, thank you for choosing us. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for all our guests with clean and comfortable accommodations, but we regret this was not your experience. Our housekeeping team is addressing the concern you mentioned. Thank you for your feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely, Hotel Management

Dear Timothy, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance and service issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management

Dear Lisa, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with our team. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Dear Hailey, thank you for considering us your second home. We are sorry for the condition of the room you received; this does not meet our standards, and we have discussed your feedback with our housekeeping team to review and action. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on another visit. Sincerely, Hotel Management

Dear Angela, thank you for being our guest at Extended Stay America. We are glad that you had a pleasant stay. However, we have noted your feedback about the room, and we will address the same on a priority basis. Reviews like yours are valuable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely Hotel Management