4/10 - Insatisfatória
Farah Shanay
26 de ago. de 2025
Aesthetically pleasing hotel HOWEVER, as soon as you pass the reception the energy is horrible. The staff behind the bar are miserable, unaccommodating & make it seem like everything is a chore for them. As my partner & I were staying for 5 days we thought we’d make an effort, like we always do to make conversation & get to know the staff we will be seeing daily but we weren’t met with the same energy at all. We never received a smile from anyone other than the reception staff which is quite unprofessional seeing as they’re in the hospitality industry. I always felt uncomfortable when I was in the bar area sometimes I never even wanted to order a drink as I felt I was asking for too much. There was a woman whose name I never got but she’s an elder woman with glasses (late 40s early 50s), she felt it necessary to have a constant attitude along with a woman named Janeen both women shouldn’t be in hospitality at all, they have no customer service whatsoever. I watched the elder woman give her “best” service to 3 men who dismissed her & never said please or thank you at breakfast yet we constantly showed gratitude and got not even half decent customer service. My partner absolutely loved their ginger punch but a few times we were told there was no ginger when I personally saw with my own eyes another staff member take the ginger out the fridge & hand it to either the elder woman or Janeen. There was one girl behind the bar, Ashanti who shone bright & nothing was ever too much for
Farah Shanay
Hospedou-se por 5 diárias em ago. de 2025