Fachada da propriedade

Avaliações de Hotel Rathauspark Wien, a member of Radisson Individuals

4 out of 5

Avaliações

8,6

Excelente

Nota 10 - Excelente. 490 de 1002 avaliações" "
Nota 8 - Boa. 365 de 1002 avaliações" "
Nota 6 - Ok. 98 de 1002 avaliações" "
Nota 4 - Insatisfatória. 35 de 1002 avaliações" "
Nota 2 - Terrível. 14 de 1002 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Claudia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boa localização
Adorei o hotel , super bem localizado … tudo estava ok ..
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

10/10 - Excelente

Hanna

Hospedou-se por 1 diária em nov. de 2023
Resposta de Angelina Dobrynina FOM em 6 de nov. de 2023
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

8/10 - Boa

Talita

Hospedou-se por 3 diárias em out. de 2023
Resposta de Angelina Dobrynina FOM em 2 de nov. de 2023
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

4/10 - Insatisfatória

Luis Felipe

Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 3 diárias em set. de 2022
Resposta de Sabrina I Assistant Manager em 6 de out. de 2022
Dear Guest, thank you for taking your time to give us an online feedback. We are sorry, if something went wrong during your stay. Please do not hesitate to contact us via e-mail

8/10 - Boa

Adriana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel and well located, but the bathroom is too small and became wet after all baths.
Hospedou-se por 3 diárias em mai. de 2022
Resposta de Angelina/Banquet em 19 de mai. de 2022
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home, your Hotel Rathauspark

8/10 - Boa

Regiane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em ago. de 2019
Resposta de Julia Frey, Administrative Assistant em 29 de ago. de 2019
Dear Regiane, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna, Julia Frey, Administrative Assistant, for the Team of Hotel Rathauspark

10/10 - Excelente

Rosanna, Santos SP

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Elevador não atende aos quartos!
Excelente exceto pelo fato de não ter elevador para os quartos bem complicado, apesar de estamos no primeiro andar.
Hospedou-se por 1 diária em out. de 2018
Resposta de Julia Frey, Administrative Assistant em 8 de nov. de 2018
Dear Rosanna, we were pleased to welcome you in our Austria Trend Hotel Rathauspark and for for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Best regards from Vienna, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark

8/10 - Boa

THAIS REGINA MAROLA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Charme de hotel
O hotel fica em um prédio muito bonito, bela entrada. A unica coisa é que nos colocaram em quarto diferente do que estava na foto, a cama ficava colada na parede sendo assim um quarto menor. Atendentes atenciosos.
Hospedou-se por 3 diárias em ago. de 2018
Resposta de Bettina Nitsche em 11 de set. de 2018
Dear Mrs. Regina Marola Thais, obrigado. First of all, many thanks for your time to give us a feedback about your stay at Austria Trend Hotel Rathauspark! All details are helpful for us to learn for the future. We understand your wish for a larger room and would appreciate to have found a solution right on spot like a room change. We are happy you mentioned our beautiful hotel's building. Hopefully you had the chance to try our breakfast buffet with its great variety of different organic and local products for a great start into the new day. We are grateful for your feedback and hope to welcome you again soon. Kindest regards from Vienna, Bettina Nitsche, Quality Supervisor, for the team of Hotel Rathauspark

6/10 - Ok

Nelson J

Pontos positivos: Limpeza e serviço e funcionários
Área silenciosa
Hotel tranquilo. Era bem calma e perto do Rathauspark. Ótima opção.
Hospedou-se por 1 diária em jul. de 2018
Resposta de Julia Frey, Administrative Assistant em 14 de ago. de 2018
Dear Nelson J, thank you for talking time to write us this review regarding your stay in our Hotel Rathauspark. We are very happy that you enjoyed your stay with us and all your impressions were fine. We are looking forward welcoming you soon again. Until then we wish you all the best. Kindest regards from Vienna, Julia Frey, Administrative Assistant, for the team of Hotel Rathauspark

8/10 - Boa

Isadora

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Resposta de General Manager em 8 de mar. de 2017
Dear Isadora, many thanks for your great review for Austria Trend Hotel Rathauspark! We are very happy to know that you enjoyed your stay here in Vienna in our hotel. If you want to stay again in our hotel, please just let us know - we are waiting for your next visit. Kind regards from Vienna, Bettina Nitsche, Quality Supervisor, for the Team of Hotel Rathauspark

10/10 - Excelente

cristiane, rio de janeiro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom hotel
Bom hotel , boa localização. recomendo

6/10 - Ok

CARLOS ALBERTO CAVALCANTE, Angra dos Reis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quase nota 10
O Hotel merece nota 10 em quase tudo. Localização perfeita, quarto muito bom (apesar do 6o.andar ter janela para o prisma do prédio), porém, observo dois problemas: a camareira não fez a reposição dos produtos de higiene e o sistema de água faz barulho na parede do quarto praticamente durante toda a noite, o que incomoda BASTANTE em um local tão silencioso. Acredito que há hóspede simplesmente não dorme com esse barulho. O Staff é muito atencioso e gentil.

8/10 - Boa

Lusimary de, Curitiba

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Faltou ar condicionado
Hotel bem localizado, no centro, próximo a trens e estações de metrô. Confortável e com bom atendimento. Ótimo café da manhã. Sem ar condicionado no andar onde nos hospedamos, o ar é apenas em um dos andares. Isso é um problema sério numa cidade quente e abafada no verão, como é Viena.

4/10 - Insatisfatória

Helen

Viagem em grupo
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Renovations had commenced. We got shut on 3rd floor on the first evening with no means of fire escape as hardboard floor for building works had wedged corridor door closed. No phones in room but luckily had a mobile to phone externally so receptionist could come and free the door so we could access stairs or lift and leave the building for our evening meal. Electrics not working properly. Items wouldn’t charge. Safe in room was broken and had to be replaced on second day with valuables kept in paper envelopes at reception desk for first day/night. Limited breakfast. Room not cleaned properly, cups not washed etc. Limited tea and coffee. No milk in rooms and none available at reception. All in all a really poor show for a radisson hotel. Charged €60 for transport from airport arranged by hotel. Driver came into reception and discreetly gave receptionist a cash ‘backhander’. Uber return to the airport was €32. Vienna itself is a lovely city and well worth a visit but stay somewhere else.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Nicole Mandl em 26 de abr. de 2024
Dear HelenFirst of all, many thanks for your time to give us a feedback about your stay at Hotel Rathauspark! Your feedback is valuable for us and we need the impressions of our guests for our ongoing quality process. We regret that you got bad impressions during your stay and I can assure you that your experience does not match with our standards. Again, we are sorry that your stay was not what you expected, but still hope to get the chance again to show you our efforts and improvements.Best Regards, Nicole Mandl, General Manager

10/10 - Excelente

Sophie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Nicole Mandl, General Manager em 17 de abr. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards

10/10 - Excelente

Joy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We loved out stay at the Hotel Rathauspark. It is ideally situated, within walking distance of many attractions, and the staff were superbly friendly and helpful. Even though a part of the facility was undergoing renovation we did not experience noise or inconvenience, except that the lounge area was not available. Breakfast was sumptuous. Shoutout to Kain who always greeted us with a warm smile.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Nicole Mandl, General Manager em 2 de abr. de 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hotel Rathauspark. We're thrilled to hear that you loved your experience with us!We're delighted that you found our hotel's location to be ideal, making it easy for you to explore many attractions within walking distance. It's also fantastic to hear that you received superb service from our staff. We strive to provide exceptional hospitality, and your kind words are truly appreciated.We apologize for any inconvenience caused by the ongoing renovation work, particularly the unavailability of the lounge area. However, we're glad that it didn't significantly impact your overall experience, and we appreciate your understanding.We're especially grateful for your shoutout to Kain. We'll be sure to pass on your kind words to him. Providing a warm and welcoming atmosphere for our guests is always our top priority.Once again, thank you for choosing Hotel Rathauspark. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

8/10 - Boa

Echelle

Pontos positivos: Limpeza e serviço e funcionários
The hotel itself was lovely. However the exterior and interior are both under construction. The hotel did contact me and advised me of this on advance. It is situated in an excellent location for transportation to the main sights via the tram system and there are two sightseeing bus stops very close to the hotel.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Nicole Mandl, General Manager em 19 de mar. de 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel lovely despite the ongoing construction both externally and internally. We appreciate your understanding and cooperation during this period.We're pleased to know that our team reached out to inform you about the construction in advance, ensuring transparency and managing expectations accordingly.Furthermore, we're delighted that our hotel's location suited your needs, providing easy access to transportation via the tram system and proximity to sightseeing bus stops. We aim to offer convenience and accessibility to our guests, and we're happy to hear that we succeeded in this aspect.Thank you once again for your review. We hope to have the opportunity to welcome you back for an even more enjoyable stay once the construction is complete.Best regards,

10/10 - Excelente

Rita Margaret

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Nicole Mandl, General Manager em 19 de mar. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home,

10/10 - Excelente

Norma Alicia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo muy fabuloso… el personal muy amable… y muy cerca del centro de la ciudad
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Nicole Mandl, General Manager em 19 de mar. de 2024
Dear Guest,Thank you for sharing your experience with us. We're thrilled to hear that you had a fabulous stay with us. It's wonderful to know that you found our staff to be very friendly and that our location was convenient, being close to the city center.Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and we're delighted that we could meet your expectations in this regard.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 - Excelente

Stefan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Sehr freundlich
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Nicole Mandl, General Manager em 16 de fev. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

10/10 - Excelente

Michael

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Die Nähe zum Wiener Eistraum ist für uns perfekt da wir zum Schlittschuh laufen nach Wien kommen
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Nicole Mandl, General Manager em 14 de fev. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

10/10 - Excelente

Nikita

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Goed en netjes hotel. Ontbijt was wat beperkt en helaas ook geen echte bar om nog even een drankje te drinken. Verder helemaal prima.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 5 de fev. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home,

8/10 - Boa

janet

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pretty central for the city, hotel abit battered and bruised in the room but clean comfy bed. Shower needs attention!
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 5 de fev. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards,

8/10 - Boa

BÜLENT

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 1 de fev. de 2024
Dear Guest, thank you for your positive feedback!We were delighted for your praise of our spacious hotel rooms, our calm and good location and our buffet breakfast. We pay a lot of attention on a wide selection and the regionality of our products. Hope to see you next time in Vienna!

8/10 - Boa

William

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fine hotel
Fine hotel with ideal location for purpose of trip. Nice room, eventhough the shower is not easy to enter for a rotund person, as the door blocks half the entryspace. Friendly staff, ok breakfast.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Nicole Mandl, General Manager em 1 de fev. de 2024
Dear guest,Thank you for your review and for choosing to stay with us during your trip. We are glad to hear that you found our hotel to be suitable for your needs and that you appreciated our ideal location.We apologize for any inconvenience you experienced with the shower accessibility. Your feedback regarding the entry space is valuable, and we will take it into consideration as we strive to improve the comfort and convenience of our accommodations for all our guests.It's wonderful to hear that you found our staff to be friendly and that you enjoyed our breakfast offerings. Guest satisfaction is our top priority, and we are pleased that we could contribute positively to your experience in these aspects.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything specific we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 - Excelente

Martina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 1 de fev. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

8/10 - Boa

severine

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A conseiller mais chambres à renover
Cet hôtel est à conseiller et on ne peut pas dire que l'on est déçus. L'emplacement est top, l'accueil et les parties communes sont super. Mais une déception sur la chambre qui ne mérite pas un 4 étoiles : petite, sommaire, et un peu vieillotte..C'est dommage... Une mention spéciale pour la literie exceptionnelle !
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 1 de fev. de 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel recommendable and that you enjoyed our great location as well as the reception and common areas.We regret to learn, however, that your experience with the room did not meet your expectations. We strive to provide comfortable and updated accommodations for all our guests, and we apologize if we fell short in this regard. Your comments are valuable to us, and we will use them to assess areas for improvement.We are delighted that you found our bedding to be exceptional. We understand the importance of a good night's sleep during your travels, and we are glad that our bedding contributed to your comfort.Dear guest, Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you choose to stay with us again, please don't hesitate to reach out so we can ensure your next visit exceeds your expectations.

4/10 - Insatisfatória

Finn

Pontos negativos: Limpeza
Utebliven städning on request.
Rummen städas bara om man särskilt begär det,- av miljöskäl (sic) - och en dag inte alls trots flera påstötningar. Snygg exteriör men ganska ocharmigt hotell i övrigt. Frukosten OK.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 1 de fev. de 2024
Dear guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding our housekeeping policy. While we do offer housekeeping upon request as part of our commitment to environmental sustainability, it seems there may have been a miscommunication or oversight in your case. We will address this internally to ensure a smoother experience for our guests in the future.We are glad to hear that you found our hotel's aesthetic pleasing. However, we are disappointed to learn that your overall experience did not meet your expectations. We take guest satisfaction seriously and will use your comments to identify areas for improvement.Regarding breakfast, we appreciate your acknowledgment of its quality. We continuously strive to provide a satisfying dining experience for our guests, and your feedback helps us in that endeavor.Once again, we apologize for any shortcomings you encountered during your stay. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.

10/10 - Excelente

Alexander

Hospedou-se por 5 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 1 de fev. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

8/10 - Boa

Benjamin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location!
Great location, very easy to travel to and from! Located on a quiet street close to a beautiful catherdral. I booked the single economy room and it matched expectations. Other reviews complain thats it's small and dated but I found it fine, it is on the smaller side but depending on the type of traveller you are, thats fine. The hotel is a base for me and I intend to spend my time elsewhere so for that, it was perfect. I'm a big guy and found it fine, the bathroom was the only "issue" as the shower cobicle was the size of me but I made do.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 1 de fev. de 2024
Dear guest,Thank you for your review! We are delighted to hear that you enjoyed our hotel's convenient location and found it easy to travel to and from. Our proximity to the beautiful cathedral indeed offers a serene atmosphere for our guests to enjoy.We appreciate your understanding regarding the size of our single economy room. While it may be considered small by some standards, we strive to provide comfortable accommodations suitable for various types of travelers. It's wonderful to hear that despite its size, the room met your expectations and served as a suitable base for your travels.Your feedback regarding the bathroom size is duly noted, and we'll certainly take it into consideration as we continuously strive to improve our facilities for the comfort of all our guests.Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 - Excelente

Ana lucia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente todo buen hotel
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Nicole Mandl, General Manager em 17 de jan. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 - Ok

Martyn Andrew

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Nicole Mandl, General Manager em 17 de jan. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

10/10 - Excelente

Bruno

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ottimo peccato cassaforte con batterie scariche
Hospedou-se por 1 diária em jan. de 2024
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

8/10 - Boa

Rebecca

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

8/10 - Boa

giuseppe

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Limpeza
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Exceptionally clean, comfortable and central
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 - Ok

juliette

Viagem com a família
Pontos positivos: Serviço e funcionários
Il y avait une capsule de bouteille en arrivant dans la chambre et la climatisation de la minuscule salle de bain ne marchait pas , odeur désagréable
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, thanks for your review here. We hope you had the time to enjoy our breakfast buffet with local and organic food and thank you for your stay in Vienna and with us.We are sorry, you did not like your room. We prefer to find the best solution/room for our guest on spot. Maybe a change into another room would have been helpful for you? Hopefully you arrived at home well and we may welcome you again in the future. Kindest regards!

8/10 - Boa

Sophie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We like the location of the property. It is convenient and close to the city center. We walked everywhere. The breakfast is decent too. The staff has been helpful as well. We enjoyed our stay.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, thank you for your positive feedback!We were delighted for your praise of our spacious hotel rooms, our calm and good location and our buffet breakfast. We pay a lot of attention on a wide selection and the regionality of our products. Hope to see you next time in Vienna!

10/10 - Excelente

Tjeerd Sjonk

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location and great staff!
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

6/10 - Ok

ROSELYNE

Viagem com a família
Pontos positivos: Limpeza
Hôtel très bien situé à côté de l'hôtel de ville, très propre, bonne literie. Points négatifs: panne d'ascenceur, TV qui ne fonctionne pas, personnel peu aimable.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 12 de jan. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

8/10 - Boa

Ingrid

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
For a start, the atmosphere of the room was bad, because the first impression was of the room, in a first class hotel, was not pleasant. First, the bathroom very small, but is Ok, We only had one hand towel and one of foot towell. The decoration was the worst, the window curtain was broken and couldn’t be move to close or open. And most basic thing in a hotel room, comfort for guests, the bed in a very strange position , with the headboard next to the longest part of the bed and one of the corners outside the wall. (I have photos if anyone in administration wants to see the room that I talking about). After my complaint, of course, they gave us a real hotel room and no complaints about it. But, the first impression counts.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Angelina Dobrynina FOM em 4 de jan. de 2024
Dear guest,Thank you for sharing your experience. We appreciate your feedback and apologize for the initial inconvenience. It's unfortunate that the first room did not meet your expectations, and we understand the importance of a positive first impression. We take your comments seriously and will address the issues mentioned to ensure a more comfortable stay for future guests. We're glad to hear that your concerns were resolved promptly when you brought them to our attention. We value your input and hope to have the opportunity to provide you with a better experience in the future.

6/10 - Ok

Supasinre

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Angelina Dobrynina FOM em 4 de jan. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Séjour en plein centre ville, convenable
Séjour convenable. L 'atout de cet hôtel est sa situation géographique excellente en plein centre ville et la très grande qualité des petits déjeuners Les chambres sont sans charme particuliers voire tristes et petites. La propreté est cependant impeccable. L 'hôtel va être rénové et cela permettra probablement de le considérer comme un vrai 4 étoiles car à ce jour, il est vieillissant et je le noterais plutôt en 3 étoiles ( sauf pour le petit déjeuner qui est exceptionnel et mérite ses 4 etoiles !)
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest,Thank you for sharing your feedback about your stay. We are pleased to hear that you found the location excellent and appreciated the high quality of our breakfasts. We also appreciate your acknowledgment of the impeccable cleanliness.We apologize if the current room decor did not meet your expectations. We are excited to inform you that renovations are in the pipeline, and we hope these improvements will enhance your overall experience in the future.Your recognition of our breakfast quality is truly appreciated, and we are thrilled that it exceeded your expectations. We look forward to the opportunity to welcome you back after our renovations, providing you with an upgraded and more enjoyable stay.Best regards!

6/10 - Ok

Clotilde

Viagem com a família
Pontos positivos: Serviço e funcionários
Environnement très calme, literie correcte, personnel très discret, beaucoup de rangements. En fait ce qui nous a déçu, c'est la différence entre les photos de la chambre sur le site et la réalité. Déco vieillotte, pas de vue (velux, il faut monter sur une table pour voir qq chose), rapport qualité prix très moyen.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments on the quiet environment, comfortable bedding, and discreet staff. However, we regret that the actual room did not meet your expectations based on the website photos.We apologize for any disappointment caused by the outdated decor and the lack of a clear view. Your comments are valuable, and we will work on improving the accuracy of our room representations on the website.We understand the importance of a fair price-quality ratio, and we will take your feedback into consideration for future adjustments. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best regards!

10/10 - Excelente

Alina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! Best regards from Vienna and stay save home!

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Ok Hotel
The standard room is tiny and furnished with outdated furniture and beds/mattresses. The bathroom is extremely small and equipped with a whimsical size shower. The location of the hotel is central. Overall, the hotel is not a luxury hotel, it is however clean and the location is good.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your honest assessment.We apologize if the standard room size and furnishings did not meet your expectations. Your feedback about the outdated furniture and mattresses is valuable, and we will take it into consideration for future improvements.We're glad to hear that you found the hotel to be clean and the central location favorable. While we may not be a luxury hotel, we strive to provide a comfortable and clean environment for our guests.Your comments are important to us, and we hope to have the opportunity to welcome you back in the future, providing an even better experience.Best regards!

8/10 - Boa

Alcharat

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

6/10 - Ok

Jeremy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Pass if you appreciate a cozy bed
Very hard mattress. No elevator to the first floor. In room fridge broken. The fridge wouldn’t usually matter but we stocked up on groceries planning for Christmas closures.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the challenges you faced during your stay.We regret that the mattress did not meet your expectations. Your comfort is our priority, and we will look into options for providing a more comfortable sleep experience in the future.We also apologize for any inconvenience caused by the lack of an elevator to the first floor. We understand the importance of accessibility and will explore ways to improve this aspect of our facilities.Regarding the broken in-room fridge, we apologize for any inconvenience this may have caused, especially during the holiday season. Our maintenance team will address this issue promptly to ensure it does not occur in the future.We appreciate your understanding and feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable stay in the future.Best regards!

10/10 - Excelente

Ian, Arlington

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was excellent, though the laundry service was closed for many days around Xmas & the elevator was broken during some of our stay.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest, thank you for taking time to give us this online feedback. We are very happy that you enjoyed your stay in our Hotel Rathauspark and your impressions were good. We are looking forward welcoming you soon again here. Until then we wish you all the best. Kindest regards!

10/10 - Excelente

Georgina

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Central hotel with super friendly team ⭐️
Perfect location for Christmas markets. Clean room with all facilities needed Super friendly staff who were very helpful and informative. Willi gave us lots of travel information and super restaurant recommendations which boosted our stay. Special treats from the team were an added bonus - hand made biscuits were gorgeous!! Will return again for sure.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Angelina Dobrynina FOM em 3 de jan. de 2024
Dear Guest,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed the perfect location for the Christmas markets, found your room clean with all necessary facilities, and experienced the superb hospitality of our friendly staff.We're delighted that Willi could enhance your stay with valuable travel information and excellent restaurant recommendations. It's our pleasure to provide those special treats, like the hand-made biscuits, to make your stay even more memorable.We look forward to welcoming you back on your next visit. Thank you for choosing our hotel, and we can't wait to provide you with another wonderful experience.Best regards!