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Avaliações de Leonardo Hotel Vienna Hauptbahnhof

4 out of 5
Leonardo Hotel Vienna Hauptbahnhof
Gerhard-Bronner-Straße 5, Vienna, Vienna

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 563 de 1004 avaliações" "
Nota 8 - Boa. 342 de 1004 avaliações" "
Nota 6 - Ok. 65 de 1004 avaliações" "
Nota 4 - Insatisfatória. 16 de 1004 avaliações" "
Nota 2 - Terrível. 18 de 1004 avaliações" "

9,2/10

Limpeza

8,8/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

VITAL

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Café manhã pode ser incluído já diária
Hospedou-se por 1 diária em jan. de 2024
Resposta de Leonardo Team em 28 de jan. de 2024
Dear Vital,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

4/10 - Insatisfatória

Adair

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Decepcionante
Após termos uma excelente experiência com um hotel desta rede em Salzburgo ficamos muito decepcionados com o Leonardo Hotel Vienna Hauptbahnhof. Inicialmente o tratamento dado na recepção foi tenebroso em três das quatro interações que tivemos. Funcionários desidiosos com um comportamento inadequado para um padrão satisfatório de atendimento. Os comentários sobre a hostilidade da equipe procedem. O quarto se transformava numa sauna a noite, o sistema de controle de temperatura não funcionava, minha esposa e eu acordamos a noite devido a alta temperatura e simplesmente "o ar condicionado" não gelava, diminuir a temperatura no termostato não adiantava em nada. Internet muito lenta, não conte com o Wifi para nada. Não recomendo.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Christoff Seibert em 6 de nov. de 2023
Dear Adair, i am very sorry to hear that your stay at the Leonardo Hotel Vienna Hauptbahnhof did not meet your expectations. Your words are very concerning and we take them seriously as we always strive to offer our guests a pleasant and high quality stay. It is regrettable to hear that you were not satisfied with our service and that you had problems with the room temperature and the internet. I would like to apologize for any inconvenience caused.We hope that despite this experience, you will give us another chance to provide you with the high standard of service and comfort that we always promise our guests. Best regardsChristoff SeibertGeneral Manager

10/10 - Excelente

Evelin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo hotel
Adoramos o hotel! Lindo, bem localizado perto da estação.. atendimento maravilhoso.. ganhamos chocolates no checkout!
Hospedou-se por 1 diária em out. de 2023
Resposta de Christoff Seibert em 24 de out. de 2023
Dear Evelin,we are very pleased that you enjoyed your stay at the Leonardo Vienna Hauptbahnhof. It is always gratifying to know that our guests appreciate our efforts to provide good service. It is great to hear that you enjoyed our location near the train station as well as the chocolates at the checkout. These little touches often make all the difference.We hope to welcome you back to our hotel soon.Yours sincerely,Christoff SeibertGeneral Manager

8/10 - Boa

Rosani T Luft

Hospedou-se por 2 diárias em ago. de 2023
Resposta de Christoff Seibert em 30 de ago. de 2023
Dear Rosani,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regardsChristoff SeibertGeneral Manager

10/10 - Excelente

JOELMA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel. Em frente à estação de trem de Viena. Nesta estação vc apanha terminará outros países
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Christoff Seibert em 13 de jun. de 2023
Dear Joelma, thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. Thank you for the positive comments about our location. We hope to see you again very soon. Sincerely, Christoff Seibert General Manager

8/10 - Boa

Daniel

Hospedou-se por 1 diária em out. de 2022
Resposta de Christoff Seibert em 10 de out. de 2022
Dear Daniel,thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Star Inn Hotel Premium Wien.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.We look forward to seeing you soon at the Star Inn Hotel Premium Wien.With kind regardsChristoff SeibertGeneral Manager

10/10 - Excelente

Manoel c

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2022
Resposta de Kaiser em 12 de set. de 2022
Dear guest,Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Star Inn Hotel Premium Wien.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.We look forward to seeing you soon at the Star Inn Hotel Premium Wien.With kind regardsYour host team

8/10 - Boa

ADRIANA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boa localização e estrutura
Possui ar condicionado, uma raridade na Europa. Tem um estilo de quarto que não gosto, mas que já vi em outros hotéis: o banheiro não tem porta e apenas uma divisória aberta de vidro o separa do quarto. Além de “roubar” a refrigeração do ar, é terrível tomar banho no frio, pois o espaço não é isolado. Localização conveniente para quem está viajando de trem ou ônibus, bem em frente ao terminal, que tem dezenas de lojas, opções para fazer refeições e supermercados. Minha diária não incluía café da manhã. Muitos pontos turísticos no entorno, vc vai andando de um para outro, quando percebe já andou boa parte da cidade.
Hospedou-se por 3 diárias em mai. de 2022
Resposta de Kaiser em 10 de jun. de 2022
Dear guest, Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Star Inn Hotel Premium Wien. It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback. We look forward to seeing you soon at the Star Inn Hotel Premium Wien. With kind regards Your host team

4/10 - Insatisfatória

renato

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Left to be desired
Hotel with great location. Easy to get in and out of Vienna and day trip in Bratislava or Salzburg. At the train platform use the exits opposite the main direction, go down the stairs and turn right that you are already in the hotel Regrettable the attention they gave me. I complained for 3 nights and 3 mornings that the minibar didn't work and would have to store food in it. In the 6 times I went nothing solved. Left to be desired regarding maintenance and attention
Hospedou-se por 3 diárias em dez. de 2019
Resposta de Petra Takacs, Sales Assistant em 23 de jan. de 2020
Dear traveller, dear Renato Thank you very much for your open feedback about your stay at the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality and your positive remarks. I am truly sorry that your experience did not meet your expectations and that some of our facilities and services have not been to your full satisfaction; please allow me to express my sincerest apologies for any inconvenience caused. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us and we want to thank you once more for having taken the time to share your experience. It is our hope that you will give us the opportunity to better serve you in the future. Best regards, Your Star Inn Team

8/10 - Boa

LUIS

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom, recomendo
Hotel muito bem localizado, bem em frente a estaçao de trem.Quarto confortável e várias opçoes de transporte para os pontos turísticos.Bem próximo, um restaurante muito bom (Vapiano), com preço acessível, para refeição após um dia de turismo.
Hospedou-se por 3 diárias em jun. de 2019
Resposta de Reception em 16 de ago. de 2019
Dear guest, thank your for your feedback. We highly appreciate it, to be able to adjust our service to the best level. Best regards Star Inn Team

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel bem localizado, ao lado da estação central, café da manhã caro, funcionários solícitos e agradáveis. Quartos agradáveis, tudo de bom gosto.
Hospedou-se por 3 diárias em jul. de 2019
Resposta de your Star Inn host team em 1 de ago. de 2019
Dear Star Inn Guest, thank you for your words of praise. The whole team was very happy that we have prepared a nice stay for you. We always strive to offer our guests the best service and your feed back shows us that we are on the right way. We hope you had a nice trip home and keep Vienna and the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality in good memory. Sincerely, your Star Inn host team

10/10 - Excelente

Galvão

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Maravilhoso, recomendo
Excelente Hotel , boa localização, tudo limpo , novo e organizado , o café da manhã não estava incluso na estadia , porém ofereciam ao valor de 16,50 euros , totalmente fora da realidade , com 33 euros almoçamos e jantamos um dia em restaurante.
Hospedou-se por 2 diárias em jul. de 2019
Resposta de your stat inn host team em 11 de jul. de 2019
Dear Star Inn Guest, dear Galvao, thank you very much for your visit and your valuation to the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality. It's great to know, that everything was right for you and you had a good time by us. Specially we'd like to thank you the pretty words you wrote about our friendly staff . Our location is a big plus point for us and appreciated by most guests. We are looking forward welcome you at one of our Star Inn Hotels once again. Sincerely, your Star Inn host team

10/10 - Excelente

Danieli

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Perfeito
Hospedou-se por 3 diárias em mai. de 2019
Resposta de your Star Inn host team em 4 de jun. de 2019
Dear valued guest, dear Danieli thank you very much for sharing your feedback on your recent stay with us. It is very encouraging to read that we were able to provide a perfect stay for you ! We are looking forward to welcome you to the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality soon again. With kind regards your Star Inn host team

8/10 - Boa

Helen C

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em mai. de 2019
Resposta de your Star Inn host team em 29 de mai. de 2019
Dear Star Inn Guest, dear Helen, we are delighted to read about your nice experience and thank you for your value . We hope you will keep your stay at our Star Inn Hotel Premium Wien Hauptbahnhof, by Quality in good memories and would be happy to welcome you back in future. In the meantime, we remain, sincerely, your Star Inn host team

10/10 - Excelente

Clóvis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom
Check-in antecipado. Perto da haupbahnhof
Hospedou-se por 1 diária em mar. de 2019
Resposta de Your Star Inn Team em 7 de abr. de 2019
Dear Guest, thanks for the positive feedback. We are looking forward to welcoming you again. Regards Star Inn Premium Team

10/10 - Excelente

Allan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendo
Ótimo hotel que fica localizado ao lado da estação de trens e que também possui metrô, ônibus e tram. Nesta estação também há supermercado e várias opções para alimentação, caso opte por não incluir o café da manhã na diária. Excelente quarto. Tudo bem limpo. Reservamos o quarto executivo com cama King. O vaso sanitário fica separado do chuveiro e da pia mas possui porta. O vidro que aparece nas fotos dos quartos dividindo o chuveiro e a cama possui uma cortina (tipo blackout) que mantém a privacidade durante o banho e não deixa a luz do banheiro invadir o quarto. Minha única opinião negativa mas que não me incomodou é que o boxe não é completamente fechado e acaba molhando um pouco o chão. Basta secar. É possível abrir a janela do quarto, que é anti ruído e há uma máquina de café do tipo Nespresso. Wi-fi funcionou perfeitamente.
Hospedou-se por 3 diárias em mar. de 2019
Resposta de your Star Inn host team em 5 de abr. de 2019
Dear Allan. Thank you very much for taking the time to evaluate our hotel after your stay.thank you for your words of praise. The whole team was very happy that we have prepared a nice stay for you. We always strive to offer our guests the best service and your feed back shows us that we are on the right way. A good price-performance ratio is our goal. You should go home with the good feeling that you have also got the performance you expect - and maybe something beyond that. Therefore, we are very happy that we have succeeded in them .pe you had a nice trip home and keep Vienna and the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality in good memory. Sincerely, your Star Inn host team

10/10 - Excelente

Gláucio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Relação custo-benefício muito boa.
Hotel muito bom, com quarto adequado e moderno. Relação custo-benefício muito boa. Localizado distante das principais atrações de Viena, mas muito próximo do Museu Belvedere e da estação central de trens, com farto transporte público.
Hospedou-se por 3 diárias em fev. de 2019
Resposta de your Star Inn host team em 13 de fev. de 2019
Dear Star Inn Guest, dear Gláucio thank you very much for your visit and your value to the hotel! It's great to know, that everything was right for you and you had a nice time with us. Our Team was very happy to read your nice comments regarding our location. We hope your travels were nice and we would be happy to welcome you in any one of the Star Inn Hotels in Europe once again! Sincerely, your Star Inn host team

10/10 - Excelente

Filipe

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tudo espectacular!
Tudo 5*. O quarto era espaçoso, com uma cama king size excelente. Optima localização, muito pertinho do metro e eletrico direto para o centro da cidade. Recomendo!!
Hospedou-se por 3 diárias em mai. de 2018
Resposta de your Star Inn host team em 8 de out. de 2018
Dear Star Inn Guest, dear Filipe, thank you for taking the time to tell us about your experience at the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality. A good price-performance ratio is our goal. You should go home with the good feeling that you have also got the performance you expect - and maybe something beyond that. Therefore, we are very happy that we have succeeded in them . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your Star Inn host team

10/10 - Excelente

EDIMARA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viena com eles têm um toque especial
Excelente, limpo organizado com atendimento impecável
Hospedou-se por 9 diárias em ago. de 2018
Resposta de Petra Takacs, Sales Assistant em 4 de out. de 2018
Dear Star Inn Guest, thank you for taking the time to share your experience after your stay at the Star Inn Hotel Premium Wien Hauptbahnhof, by Quality with us! We are very glad that you enjoyed your stay and our service met your expectations. Feedback of our guests is very important to us as it helps us get better and find out more about the wishes of our valued clients. We would be glad to welcome you again at Star Inn Hotels, lovely regards from Vienna Your Star Inn Team

10/10 - Excelente

Chris

Viagem com a família
Was a day late (don’t ask!) but they changed the date and had rooms available for us so we could still stay! Very nice place (AC not the greatest) but very friendly and helpful staff. Would recommend staying here!
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Tine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr gut, perfekte Lage, gerne wieder
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Leonardo Team em 21 de mai. de 2024
Liebe Tine,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir sind sehr erfreut, dass Sie der Aufenthalt in unserem Haus begeistert hat, insbesondere die günstige Lage unseres Hotels.Wir bemühen uns ständig, unseren Gästen ein komfortables, hochwertiges Erlebnis zu bieten. Es ist schön zu hören, dass wir dies für Sie erreicht haben. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 - Excelente

Silke

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
2 min vom Bahnhof entfernt. Straßenbahn U Bahn direkt zu erreichen.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leonardo Team em 20 de mai. de 2024
Liebe Silke,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir sind sehr erfreut, dass Sie der Aufenthalt in unserem Haus begeistert hat, insbesondere die günstige Lage unseres Hotels.Wir bemühen uns ständig, unseren Gästen ein komfortables, hochwertiges Erlebnis zu bieten. Es ist schön zu hören, dass wir dies für Sie erreicht haben. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 - Excelente

Marina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fantastic location for travelling into and around Vienna
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Leonardo Team em 20 de mai. de 2024
Dear Marina,Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially the convenient location of our hotel. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 - Boa

Barbara Aimee, Kennesaw

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leonardo Team em 20 de mai. de 2024
Dear Barbara Aimee,Thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 - Boa

Chan Sui Kiow

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to train station
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leonardo Team em 17 de mai. de 2024
Dear Chan Sui Kiow,Thank you for your good review. We are pleased to hear that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 - Boa

Man Ieng

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It would be much better if there is a curtain or door for the bath room. It is quite embarrassing when you travel with your friends if there is totally no door when you are taking a shower.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Leonardo Team em 15 de mai. de 2024
Dear Man Leng,Thank you for your good review!We are glad that you enjoyed your stay.Regarding the room design, we would like to point out to you that the open bathroom design you mentioned is a special feature of our facility that we have introduced in the hope that our guests will find it unique and comfortable. We regret that this was not the case for you.We hope you will visit us again despite this minor inconvenience.Sincerely,Milica KrojsGuest Relation Agent

10/10 - Excelente

Casey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Modern, near and clean. Helpful staffs.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leonardo Team em 14 de mai. de 2024
Dear Casey,Thank you for your excellent feedback and for taking the time to tell us about your stay. We are very pleased that you enjoyed your stay in our hotel, especially our modern room facilities and cleanliness. It is also nice to hear that you found our staff friendly.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 - Ok

pedro

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We didn’t like the fact that the breakfast is just the same everyday
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leonardo Team em 14 de mai. de 2024
Dear Pedro,Thank you for sharing your experience with us. We understand that variety is a key element to an enjoyable breakfast experience. Ideally, our breakfast buffet should provide a selection that caters to all tastes and dietary preferences and we aim to make it a delightful start to your day.We value your feedback and take it seriously. Your comments will certainly be a topic of discussion in our continuous effort to provide an excellent experience for our guests. Sincerely,Milica KrojsGuest Relation Agent

8/10 - Boa

Jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leonardo Team em 14 de mai. de 2024
Dear Jim,Thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 - Excelente

Roland

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nicely renovated hotel which was super comfortable. Would definitely stay there again when travelling to Vienna.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leonardo Team em 10 de mai. de 2024
Dear Roland,Thank you for your great review!It's a delight to read your positive remarks about the Leonardo Hotel Vienna Hauptbahnhof. Your kind words about our renovated premises and the level of comfort we offer has genuinely brightened our day. We are thrilled to know that you're considering us for your future stay.Your satisfaction is our utmost reward and we are pleased that we could make your stay memorable. We eagerly look forward to welcoming you back to Vienna and providing you with the same enjoyable experience.Best regards,Milica KrojsGuest Relation Agent

10/10 - Excelente

Zoltan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was fine, a very convenient hotel, close to Hbf.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Leonardo Team em 8 de mai. de 2024
Dear Zoltan,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially the convenient location of our hotel.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 - Excelente

Canh

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great breakfast varieties. Clean properly. Close to Vienna Central Train Station and Metro systems.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leonardo Team em 7 de mai. de 2024
Dear Canh,Thank you for taking the time to share your experience with us. We greatly appreciate you mentioning that you enjoyed the proximity of the hotel to the train station and public transport, as well as that you found our breakfast selection to be generous and our property to be clean.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 - Boa

Fauzia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We had a great stay at the property. Friendly, helpful staff, great location, just opposite the Wien train station. There are several food options within the train station. The only complaint I have is that there was no air conditioning in the two first days of our stay and it was very hot for Vienna, probably in the high 70 degrees and no ventilation in the room. We didn’t think it would be safe to keep the patio door open all night.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Leonardo Team em 7 de mai. de 2024
Dear Fauzia,Thank you for taking the time to share your review!We are pleased to hear that your stay at Leonardo Hotel Vienna Hauptbahnhof was largely enjoyable, and that our team's friendliness and helpfulness, as well as our prime location, contributed to your positive experience.We regret to learn about the inconvenience you experienced due to the lack of air conditioning during the first two days of your stay. We acknowledge the necessity of having a comfortable, well-ventilated room and we usually strive to ensure this for all our guests.We hope that despite this issue, you were able to make the most of your time in Vienna and that we will have the opportunity to welcome you back in the future, providing the high standard of service we pride ourselves on.Best regards,Milica KrojsGuest Relation Agent

10/10 - Excelente

Karen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a very nice hotel. Big room, bar in the lobby with quick easy to go options for food and snacks.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Christoff Seibert em 3 de mai. de 2024
Dear Karen,we are very pleased that you enjoyed your stay at the Hotel Leonardo Vienna Hauptbahnhof. Your words of praise about our room and lobby bar are much appreciated. It is always our goal to provide our guests with a pleasant and satisfying experience.We hope to welcome you back soon.Yours sincerely,Christoff SeibertGeneral Manager

2/10 - Terrível

Samantha

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
poor customer service
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Christoff Seibert em 3 de mai. de 2024
Dear Samantha,we are very sorry to hear that your experience with our customer service did not meet your expectations. At Hotel Leonardo Vienna Hauptbahnhof, we always strive to provide excellent service to our guests. Could you please tell me exactly what happens during your stay. Unfortunately, that is not clear from your review.Please accept our apologies for any inconvenience. Your feedback is very valuable to us and helps us to continuously improve our service offering.We hope that we will have the opportunity to convince you of the quality of our service on your next visit to Vienna.Yours sincerely,Christoff SeibertHotel Manager

10/10 - Excelente

Laboni

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel Leonardo HBF in Prague is a great property close to Prague Central station, astronomical clock, Charles Bridge and many shopping and dining venues. Breakfast is a paid option and is quite good. The breakfast room doubles as a Thai restaurant in the evening. This hotel is walkable from many Prague attractions; highly recommended.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Christoff Seibert em 3 de mai. de 2024
Dear Laboni,we are very pleased that you enjoyed your stay at the Hotel Leonardo Hauptbahnhof.However, our hotel is located in Vienna and not in Prague.It is our constant endeavor to offer our guests a pleasant and unforgettable stay.Thank you again for your recommendation and we hope to welcome you again soon.Yours sincerelyChristoff SeibertGeneral Manager

10/10 - Excelente

Charli

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful service and so close to the train station, couldn’t recommend enough!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Team em 2 de mai. de 2024
Dear Charli,thank you for the excellent review of our hotel! It is our goal to provide our guests with a pleasant atmosphere and we are very pleased to hear that our excellent location and helpful staff contributed to your positive experience.Your words strengthen us in our intention and we are grateful that you recommend us.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 - Boa

Torsten

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Sehr zentral gelegen. Gute Verkehrsanbindung durch den Hauptbahnhof
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Leonardo Team em 2 de mai. de 2024
Lieber Torsten,vielen Dank für Ihre gute Bewertung. Es freut uns zu hören, dass Ihnen Ihr Aufenthalt gefallen hat und Sie die günstige Lage unseres Hotels genossen haben.Wir bemühen uns ständig, unseren Gästen ein komfortables, hochwertiges Erlebnis zu bieten. Es ist schön zu hören, dass wir dies für Sie erreicht haben. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 - Excelente

Alejandro

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy bueno, buen desayuno y ubicación muy conveniente, estación de trenes y metro casi a la par.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leonardo Team em 30 de abr. de 2024
Dear Alejandro,thank you for taking the time to share your experience with us. We greatly appreciate you mentioning that you enjoyed the proximity of the hotel to the train station and public transport, as well as that you found our breakfast selection to be generous. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 - Ok

Masaki

Viagem de negócios
Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
I heard snoring from the next room. This was my second time at the hotel and the first time the noise.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Team em 29 de abr. de 2024
Dear Masaki,thank you for taking the time to share your feedback.We regret to hear about your experience with noise coming from the adjacent room. It is important for us that all of our guests have a peaceful sleep and we are very sorry if this was not the case during your stay. Despite this inconvenience, we hope to welcome you back to our hotel soon.Best regards,Milica KrojsGuest Relation Agent

10/10 - Excelente

FAHIM, NEW HYDE PARK

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ok
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Team em 30 de abr. de 2024
Dear Fahim,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

8/10 - Boa

Andreas Christian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hervorragende Lage, sowohl was die Verbindung zum Flughafen angeht als auch als Ausgangspunkt für Erkundungen. Zimmer für uns gewöhnungsbedürftig: Getrennte Toilette ist ja OK, aber das Badezimmer (Dusche, Waschbecken) ohne Tür. Die feuchte Luft nach dem Duschen steht im gesamten Zimmer, einzelne Silberfischchen inklusive.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leonardo Team em 29 de abr. de 2024
Lieber Andreas Christian,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Es freut uns zu hören, dass Sie unsere Lage hervorragend finden und als idealer Ausgangspunkt für Ihre Erkundungen schätzen. In Bezug auf Ihre Anmerkungen zur Dusche, bedauern wir, dass dies nicht Ihren Erwartungen entsprochen hat. Die von Ihnen beschriebene Raumaufteilung ist in der Tat eine Besonderheit unserer Einrichtung, die wir in der Hoffnung eingeführt haben, dass unsere Gäste sie einzigartig und komfortabel finden.Wir bemühen uns stets, unseren Gästen ein komfortables Ambiente zu bieten, und wir hoffen, dass wir Sie bei Ihrem nächsten Aufenthalt bei uns vollständig überzeugen können. Mit freundlichen Grüßen,Milica KrojsGuest Relation Agent

10/10 - Excelente

Nazuma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice and clean property and in an excellent location. All staff I encountered were really friendly and helpful
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Team em 29 de abr. de 2024
Dear Nazuma,thank you for the excellent review of our hotel! We are delighted to hear that you enjoyed the convenient location of our hotel as well as the room to be clean.Your praise to our staff is very encouraging and motivates us to continue providing excellent service.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 - Excelente

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very easy to get to from Main station so connections to all the main sights was easy enough. Recently re-furnushed so very modern contemporary style and feel to the room
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Team em 29 de abr. de 2024
Dear David,thank you for the excellent review of our hotel! We are glad that you enjoyed your stay, especially convenient location of our hotel and our modern room facilities.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

6/10 - Ok

Steven

I requested a room for 3 adults and we were placed in a handy cap room. Shower had clumps of hair on the tile floor and the floor was not clean. The sofa bed was uncomfortable and the supports at the foot kept collapsing. Coffee was not replenished nor were the used cups cleaned. Accommodations did not meet the standards advertised
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Team em 25 de abr. de 2024
Dear Steven,thank you for taking the time to share your feedback.We are sorry to hear that you were not satisfied with some aspects of your stay. Cleanliness and comfort are pillars of our commitment to delivering a premium experience, and it appears we fell short in your case. This is not the impression we wish to leave our valued guests. Your comments are very important to us and we will use them to improve our services. We hope for another opportunity to exceed your expectations and show you the exceptional service that so many of our guests have come to know.Sincerely,Milica KrojsGuest Relation Agent

10/10 - Excelente

Luva

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das zimmer war echt schön, die Lage in der Nähe vom Hauptbahnhof ist super, aber am meisten hat mich positiv überrascht, wie gut das W-Lan ist. Konnte Overwatch mit nem 33-40er ping im Hotelzimmer spielen, absulut Wahnsinn. Wenn ich das nächste mal wieder Wien besuche komme ich wieder :3
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leonardo Team em 23 de abr. de 2024
Lieber Luva,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir freuen uns, dass Sie unsere günstige Lage, die gut ausgestatteten Zimmer und die gute Internetverbindung zu schätzen wissen. Wir bemühen uns, unseren Gästen die bestmögliche Erfahrung zu bieten, wenn sie bei uns übernachten, und Ihre freundlichen Worte helfen uns, dieses Ziel zu erreichen. Nochmals vielen Dank für Ihr Feedback und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit besten Grüßen,Milica KrojsGuest Relation Agent

8/10 - Boa

Graham

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leonardo Team em 23 de abr. de 2024
Dear Graham,thank you for your good review. We are pleased to hear that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent

10/10 - Excelente

Johanna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wir hatten eine tolle Zeit! An der Rezeption wurden wir bei allen fragen top beraten.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Team em 22 de abr. de 2024
Liebe Johanna,vielen Dank für Ihr ausgezeichnetes Feedback und dafür, dass Sie sich die Zeit genommen haben, uns von Ihrem Aufenthalt zu berichten. Wir freuen uns sehr, dass Sie sich bei uns während Ihres Aufenthalts wohlgefühlt haben und geben Ihr Lob selbstverständlich gerne an unser Team weiter. Wir freuen uns, Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit besten Grüßen,Milica KrojsGuest Relation Agent

6/10 - Ok

Ayako

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I did not like the shower room and wash room, because there was no door and I felt very cold and uncomfortable.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Leonardo Team em 22 de abr. de 2024
Dear Ayako,thank you for taking the time to share your feedback.We take note of your feedback regarding the bathroom layout. We appreciate your insights as they help us understand our guests' preferences better. We hope this did not impact your overall experience and that you enjoyed your time in our hotel.With kind regards,Milica KrojsGuest Relation Agent

8/10 - Boa

Sunha

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Christoff Seibert em 17 de abr. de 2024
Dear Sunha,thank you for your good review. We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon!With kind regardsChristoff SeibertGeneral Manager