4/10 - Insatisfatória
Taylor, Port St Lucie
Viagem a dois
18 de ago. de 2025
Upon check in, they had our room as a 2 full bed room when I booked a king. She did offer a discount because it was our anniversary and we were upset. Later that day, they asked if we wanted a king room as another couple apparently wanted our room so we gladly took it. Through Expedia, it says that we would receive a free drink as a perk, it turns out it ended up being a bottle of water in our room that was already listed as complimentary. After they messed up our reservation by giving us the wrong room, you’d think they would have tried to offer us something as an apology. Literally anything would have been sufficient but we received nothing.
In our new room however, the shower was broken and sprayed everywhere when you turned it on. A maintenance man did come 45 min later to fix it and had to replace the entire shower head. There were clumps of hair stuck to the walls and the overall feel of the room was just dingy. It definitely did not feel like a “boutique” hotel to me at all especially in Vero Beach on Ocean Drive. The pool area was unkept and overgrown and the lounge chairs were covered in leaves and bugs. The bed was extremely uncomfortable and caved in the middle and had multiple white stains all over the red throw blanket they placed on top of the comforter. Overall, our experience was less than great and we wouldn’t stay here again.
Taylor
Hospedou-se por 1 diária em ago. de 2025