8/10 - Boa
Danny J.
30 de jul. de 2025
Pontos positivos: Limpeza
Disappointing Experience – Poor Communication and Maintenance IssuesI recently stayed at this unit, and while the location was fine, several problems made the stay less than comfortable.In the kitchen, the soap dispenser wasn’t connected to any soap supply, so it couldn’t be used. In both bathrooms, the hand-held sprayer holders were loose and kept rotating, making it difficult to rest the sprayers properly.The bigger issue was with the temperature in the unit. The room was 81F even with the windows open and the portable fan running at full speed. I called the front desk to report that none of the AC units were working. I was told someone from maintenance would come, so I waited—45 minutes passed and no one showed up.I called the front desk again, but the office had closed and the recording said to call back during business hours. There was an option to call after-hours maintenance, which I used. The person who answered said there was no request from the front desk.Eventually, I learned from maintenance that the unit doesn’t even have air conditioning. Had I been told that when I first called, I wouldn’t have wasted time waiting or gotten as frustrated.Clearer communication from the front desk and better awareness of the unit’s features would have made a big difference.
Danny J.
Hospedou-se por 2 diárias em jul. de 2025