Patinação no gelo

Avaliações de Austria Haus

3.5 out of 5
Austria Haus
242 East Meadow Drive, Vail, CO

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 612 de 752 avaliações" "
Nota 8 - Boa. 103 de 752 avaliações" "
Nota 6 - Ok. 20 de 752 avaliações" "
Nota 4 - Insatisfatória. 10 de 752 avaliações" "
Nota 2 - Terrível. 7 de 752 avaliações" "

9,8/10

Limpeza

9,6/10

Serviço e funcionários

9,4/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

claudio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel aconchegante
A exceção do café da manhã o resto é perfeito

10/10 - Excelente

Peter

Viagem com a família
Exceptional stay. Intimate and personal with daily breakfast. Thanks. Dr. P Schmid
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Marla

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely service. Small boutique feel with amazing mountain access. Continental plus breakfast very nice perk. Comfy beds and pillows.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Maria

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We absolutely loved our stay at the Austria Haus! We had a King suite for 3 nights that had a Murphy bed, as well as sofa bed. The bathroom floors are heated, which is perfect after coming home from the slopes! The room was spacious, comfortable, and clean. The breakfast provided was different every day and a great perk before getting outdoors for the rest of the day. The staff is also wonderfully accommodating and kind. We will absolutely be returning here in the future!
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Heath, Kansas City

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Renek R

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great Location
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Paul em 21 de abr. de 2024
Dear Renek,Thank you for being our guest and thank you for your review. We're glad you enjoyed your stay with us at Austria Haus, Vail. Your brief comment sums up what all of our guests agree on, our "great location" in Vail Village. Naturally, there are other things our guests appreciate such as our smaller more intimate setting, Austrian atmosphere and more personal service.I hope we see you again soon. Summers in Vail are amazing with abundant flowers, green everywhere, hiking and biking. Sincerely, Paul Nygren, Resident Manager.

10/10 - Excelente

laura

Hospedou-se por 5 diárias em mar. de 2024

6/10 - Ok

Niels

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The location relative to the base station as well as restaurants is good. The hotel has a bit of a dated feel to it, the elevators are slow and so noisy that we heard them well in our room. The breakfast, at this nightly rate, is definitely not living up to expectations, I’ve had much better breakfast options in places that cost a fraction of the cost of the Austria Haus.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Paul em 27 de abr. de 2024
Dear Niels,Thank you for sharing your experience and your comments. And thank you for staying with us. The room you stayed in is next to the elevator, so I understand your experience. And I regret that you had a bad experience in that room. To be honest, this is the first time I've heard of a noise complaint from this particular room, but I understand that this was your experience. Regarding the "dated feel" of Austria Haus, the common areas are designed to capture a classic Austrian influence. Our guest rooms are in the process of a re-design to introduce more contemporary design features that travelers expect in a world-class resort village. Our buffet breakfast selection has evolved and continues to evolve. So, while we feature a different hot item daily, we continue to look at how to improve the selection of items. Currently, we are planning to eliminate some of the carb-heavy items and replace them with healthier choices and maybe an additional hot item choice. Thank you again for your feedback. We appreciate all feedback and we do act on suggestions as best as we can. Sincerely, Paul Nygren, Resident Manager.

4/10 - Insatisfatória

PAULINA

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Paul em 11 de fev. de 2024
Dear Paulina,Thank you for rating your stay with us. I am just disappointed that we obviously did not meet your expectations. And since we pride ourselves on our service, I would honestly appreciate the opportunity to talk with you personally regarding how we fell short. I welcome the opportunity to both learn more and to make this right. Sincerely, Paul Nygren, Resident Manager.

10/10 - Excelente

Romelia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Paul em 5 de fev. de 2024
Dear Romelia,Thank you for sharing your experience with us. And, of course, I am thrilled that your experience here at Austria Haus Hotel Vail was a 10. We hope to see you again. Paul Nygren, Resident Manager

10/10 - Excelente

Dan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great value for luxurious property.
This is a beautiful property! Room felt very luxurious and immaculate. Beds felt like high end linens were used. Bath towels and robes were soft and comfy. Walk to Gondola took us 5 minutes with ski boots on. They have a complimentary ski valet at the gondola so you don’t have to carry your ski equipment back and forth. Breakfast was made to order omelettes our first day and scrambled eggs & sausage the next. There was also a huge variety of other breakfast foods. Parking was $60 a day. That was a shocker and unexpected! There were no other parking options.
Double Queen room.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Paul em 5 de fev. de 2024
Hello Dan,Thank you for sharing the details of your experience with us. Yes, unfortunately, parking in Vail in the winter is expensive. Free parking is street parking, not ideal, and generally is a few minutes away via one of our many free bus routes. But I am thrilled that your experience at Austria Haus Hotel Vail was a 10. Hope to see you again soon. Paul Nygren, Resident Manager.

10/10 - Excelente

Lizbeth, Eagle Pass

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Best experience ever! Friendly staff!
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Paul em 5 de fev. de 2024
Hello Lizbeth,Thank you for sharing your experience with us. And we are all so very happy that your experience here at Austria Haus Hotel Vail was the "Best experience ever!" Wow! Marvelous. I hope we can host you again soon. Paul Nygren, Resident Manager

10/10 - Excelente

Joseph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Paul em 5 de fev. de 2024
Hello Joseph,Thank you for sharing your experience with us. Here at Austria Haus Hotel Vail, we strive to provide every guest with a memorable experience. I'm glad you enjoyed your stay and I hope we see you again soon. Paul Nygren, Resident Manager

10/10 - Excelente

Judy

Pontos positivos: Comodidades
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Paul em 11 de jan. de 2024
Dear Judy,Thank you so very much for your review. We greatly appreciate it and we know future travelers considering Vail CO appreciate seeing how you enjoyed your experience with us. At Austria Haus Hotel Vail we love sharing the more intimate Austrian experience with our guests. I'm so glad you enjoyed your stay and we look forward to seeing you again. Sincerely, Paul Nygren, Resident Manager.

10/10 - Excelente

Elvira

Hospedou-se por 1 diária em jan. de 2024
Resposta de Paul em 10 de jan. de 2024
Dear Elvira,Thank you for taking the time to share your experience with us, and with other travelers looking for a cozy and friendly place to stay in beautiful Vail Colorado. At Austria Haus Hotel, tucked away in Vail Village, we love to share this intimate, Austrian experience. We hope to see you again soon. Warm regards, Paul Nygren, Resident Manager

10/10 - Excelente

Ashley

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2023

10/10 - Excelente

Shauntrice

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
I stayed here with my husband and children and we had a great experience. The hotel is located in vail village and have busses that take you to and from vail village and lions head. So the location is perfect. The rooms were clean and they have breakfast in the morning that’s included with your stay. The staff was so nice and helpful! I can’t thank them enough for being so courteous. It’s a great place to stay!
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Mike

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved this place!
Hospedou-se por 3 diárias em dez. de 2023

2/10 - Terrível

Blake

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Paul em 26 de dez. de 2023
Hello Blake,I am very sorry to see you had a less-than excellent experience with us. I would sincerely like to hear from you to understand what we could have done differently to make your stay memorable for all the good reasons. If you contact me, it would be my pleasure to see what we can do to make up for your recent disappointing experience. Sincerely, Paul Nygren, Resident Manager.

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I cannot say enough about this property and the staff. They were THE kindness and most professional staff I have ever encountered at any property I have stayed. They went above and beyond and treated us like family. I highly recommend this property to stay. Bed was amazing, breakfast was exceptional, and the gentleman at the front desk was phenomenal. This will be my go to in Vail.
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Cornelia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Adriena

Viagem em grupo
Pontos positivos: Condições e instalações da propriedade
The staff is friendly and helpful. The place is stunning, clean, and has many amenities.
Hospedou-se por 2 diárias em out. de 2023

10/10 - Excelente

Chelsea

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect Fall Getaway
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Barbara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, wonderful room, delicious breakfast. Only 1 complaint- room was not cleaned on 2nd day after we spoke with person cleaning rooms.
Hospedou-se por 3 diárias em out. de 2023

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best stay EVER!
This was an amazing hotel and the staff was simply the best we have EVER experienced! They took care of us in every way and made us feel more than welcome! So friendly and helpful!
Hospedou-se por 2 diárias em out. de 2023

10/10 - Excelente

Leana

Pontos positivos: Comodidades
Everything is cared for especially the guest experience. Stayed many places in vail that I love. This one is tops.
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Todd, Longmont

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great job
Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

Ann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em set. de 2023

10/10 - Excelente

Victoria

Viagem a dois
Pontos positivos: Comodidades
Great location, very nice hotel
Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

Virgil

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

JOAN

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Sarah

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
First off there were several positives! Great location, manager very friendly, breakfast was amazing. On the down side… Most of the things in our room did not work, all valet parked cars the windows are left down. When I requested my car they brought someone else’s, then I loaded all my own luggage. The woman supposed to help with activities at concierge desk was horribly rude and didn’t want to be bothered. The walls were not cleaned as walls were dirty though the rest of the room seemed very clean. More Helpful to select guests and it was obvious. My child was injured as the pool has little specks of glass in the wall that are coming out and a piece was jammed under her toe. Staff at time seemed mostly concerned with looking in pool. I had to yell at two grown men to get me a first aid kit for my bleeding child multiplie times before they went looking for one. Another guest brought me items to help in same amount of time. Then as soon as the employees got the glass from me they disappeared and had nothing else to say to us.When we requested a receipt we were told since we booked through Expedia that they won’t give us a receipt we have to ask Expedia. They also informed us since we booked through Expedia none of the amenities were covered so we were going to be up charged a resort fee for not booking directly. This was supposed to be waived upon setting up our Hyatt account but was not I stead they said they would drop it due to my child being injured but we had to complain
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Scott

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel in the middle of Vail Village. Perfect location. Don't need your car for anything. Fun ride up the gondola and hike across the top of the mountain. Staff at the hotel was gracious and helpful. A five star experience in Vail.
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Jodi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very kind staff. Great rooms. Fun pool.
Hospedou-se por 2 diárias em jun. de 2023

10/10 - Excelente

Kristen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jun. de 2023

10/10 - Excelente

eduardo

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Vail gem
Great hotel, well located.
Hospedou-se por 7 diárias em mar. de 2023

10/10 - Excelente

Linas

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect place to stay
Hospedou-se por 4 diárias em mar. de 2023

10/10 - Excelente

Jane

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful!!
Hospedou-se por 2 diárias em mar. de 2023

10/10 - Excelente

Alex

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My wife and I sayed here for a ski vacation. We really enjoyed our stay. Location was perfect located right at the covered bridge, and close to the shopping and dining in Vail village and only 5 min walk to the Gondola. Our bedroom was cozy and clean, staff is very friendly, and the continental breakfast was just what we needed to grab a quick bite prior to hitting the slopes (unless you prefer to spend $100 at a fancy sit down place). The heated bathroom floors are fabulous and we utilized the humidifier present in the closet. Only con was you could hear the town shuttles running outside until 1am with a room facing the roadway. The outdoor heated pool and hot tub were much needed amenities and both very clean and nice. The hotel was right across the street from our shared airport shuttle drop off at the Vail transportation center. We used the 8150 ski shop across the way at the Mountain Haus for our rentals and they stored our skis each night. We will be choosing this place again on our next trip!
Hospedou-se por 4 diárias em fev. de 2023

10/10 - Excelente

renee, san rafael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved this hotel and the location was perfect and we were in the main part of the village. Staff was super swet and helpful too.
Hospedou-se por 3 diárias em fev. de 2023

10/10 - Excelente

Jenna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely staff, clean place, yummy breakfast, and central to everything!!

10/10 - Excelente

Joel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great resort with a full breakfast included to get you ready for the slopes. Easily walkable to Gondola One. Great heated hot tub and pool overlooking the mountain to relax in after skiing.
Hospedou-se por 3 diárias em jan. de 2023

10/10 - Excelente

Valarie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Outstanding property and staff. I booked this and was not sure what the stay would be like. The staff is incredible. Breakfast is perfect and great selections. Only one comment regarding breakfast and coffee please offer a milk alternative (almond or oat milk). The cookies after skiing was a nice touch. Extremely clean rooms with all the comforts of home. Great location and the hot tub was perfect. The service and staff was the best I have ever experienced even better than 5 star properties. Veronica at the front desk was always helpful along with all staff members. Can’t wait to go back. Thank you, Valarie
Resposta de Austria Haus Hotel em 21 de jan. de 2023
Hello Valarie, Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed the staff.Thank you for you recommendation on breakfast, we will pass this along to our food and beverage department.we hope to host you here again soon!

10/10 - Excelente

Eugene

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade

10/10 - Excelente

Tim

10/10 - Excelente

Carlos Alberto

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente especialmente la atención de Verónica, súper ubicación, muy recomendable
Resposta de Austria Haus Hotel em 21 de jan. de 2023
Gracias por su amable revisión. Nos alegra saber que disfrutó de su estadía y de nuestro personal. Nos aseguraremos de transmitir sus amables palabras a Veronica.¡Esperamos volver a hospedarlos pronto!

10/10 - Excelente

Maria

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Gracias
Resposta de Austria Haus Hotel em 21 de jan. de 2023
Nos alegra saber que disfrutó de su estadía.¡Esperamos poder hospedarlos nuevamente pronto!

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
The location was amazing however the hotel was dated. Our room was very small with an odd smell. Overall the hotel was not so great but the location made it worth while.
Hospedou-se por 5 diárias em dez. de 2022
Resposta de Austria Haus Hotel em 22 de dez. de 2022
Thank you for taking time to review your stay with us at Austria Haus. I am sorry to hear the room did not meet your expectations.

10/10 - Excelente

Chris

Hospedou-se por 6 diárias em nov.. de 2022