Férias para Vacoas-Phoenix

The hotel is nice, clean and worthy to make a reservation. Stuff is friendly, helpful and very positive minded... The best value for your money.

We had a relaxing stay overall. Our room was spacious and comfortable, the beach was lovely. However, recurring issues with communication, follow-through and attention to detail affected our experience. On arrival, the robe was dirty and a few items had been left by previous guests. Before arrival, I asked about a special dinner but was directed towards the usual restaurants. During our stay, we discovered private dining was an option. We were also incorrectly told entertainment was only on Thursdays and Saturdays, so missed a live performance. Food was disappointing and did not feel like fine dining, with inconsistent quality and incorrect orders. Being half board, we ate out more than planned due to the food and drink quality. Smaller requests, including water deliveries, were missed, and promised feedback at check-out did not happen. Sound insulation through the connecting door was poor, with the neighbouring shower, TV and toilet clearly audible. The evening atmosphere felt more procedural than relaxed, with the bar winding down around 9:40pm, music turned off while staff completed paperwork. Dimitry on the beach deserves special mention for being consistently welcoming and attentive. The spa was clean and our couples massage was excellent, with special thanks to Greeta and Sandy. We hope this feedback is taken constructively, as clearer communication and better follow-through could make a real difference.

Hotel maravilhoso, o quarto é impecavel com decoracao de muito bom gosto. A praia do hotel nao é tao bonita, mas as instalações do hotel compensam. Unico ponto de melhoria foi o secador de cabelo que desligava sozinho a cada 5 segundos de uso, avisei na recepcao mas nao ajustaram. O chao de madeira do quarto tambem estala ao andar entao se voce tiver sono leve, pode acordar devido a isso ( mas nada disso prejudicou a experiencia como um todo). Voltaria com certeza.

Hébergement idéal pour famille de 4 personnes : propreté impeccable, confort des lieux, tout le nécessaire pour la vaisselle présent, lave-vaisselle, machine à laver.... La vue de l'appartement directement sur la plage et l'océan est magnifique. L'hébergement est bien situé, à proximité de quelques commerces mais également à proximité d'un arrêt de bus permettant de se déplacer facilement.

Its an excellent Boutique hotel. The staff was wonderful. The cafe is very Good . We love it.