Hotéis em Ursenbach, BE

"The room itself was fine. But just a few hours before arrival (and after the free cancellation window) the hotel emailed us to say they were overbooked and they had rebooked us into another hotel. Free parking was just for 4 hours (not overnight). On arrival we couldn't work the touch screen and get our automated key so had to stand outside in the freezing cold for 10 minutes while phoning for help. After leaving we got an email from the original hotel saying that we were a "no show" and would...

"zimmer wunderbar leider war es mitternacht nicht mehr möglich an der bar ein getränk zu bekommen"

"Personal sehr nett, Frühstück super, top Kaffee"

"Exactly as shown in the photos: super clean, spacious. The furniture looks very sturdy. The bed and sheets were very comfortable and soft. Since we were 2 adults and 3 children, we booked a room with 2 bunk beds, but they gave us a room with 3 bunk beds. The room was advertised as having no window, but it had a skylight that let in plenty of light. The bathroom had two showers, perfect for kids on one side and adults on the other!"

" Zimmer: prima; Schiebetür Duschenraum falsch positioniert; Wasser fliesst beim Duschen in Badezimmer. Personal: logischerweise keines vorhanden.(Automat) Kaffeeautomat hat leider nicht funktioniert."

"Schöne und grosse Zimmer in einem netten Ambiente. "

"Das Zimmer war wunderbar! Und besonders wichtig an diesem kalten Wochenende - schön warm. Das Hotel war äußerst ruhig. Vermutlich waren wir die einzigen Gäste. Die Hotelbediensteten genossen eine verdiente Auszeit. Der Zugang war trotzdem gut organisiert. Gerne kommen wir wieder. "

"The non-smoking room had a strong smell of cigarette smoke, although the staff promptly provided an air purifier that helped reduce the issue. Cleanliness was lacking both in the room and bathroom. Also, despite being four guests, only two towels were provided daily, requiring constant requests for more. The staff was attentive, but the hotel needs significant improvement in cleanliness, maintenance, and organization."

"Kein Frühstück "

"Toller Service, saubere und geräumige Zimmer. Aber bei Außentemperaturen von 0°C in der Nacht, Heizungen nicht eingeschaltet. Dementsprechend lange Vorlaufzeit. Als ich mit 2 Decken und Pullover in der Nacht aufgewacht bin, war es immer noch kalt, merkte dann dass ein Fenster undicht war - man konnte es nicht schließen. Dann war es auch zu spät für ein Zimmerwechsel. Eigentlich frech sowas an kalten Tagen anzubieten."

"Access was a little difficult if you dont speak the language or dont have a carrier/signal there. I was only able to get access through friend who spoke the language and we demonstrated that not one of our phones could get access unfortunately. After communicating they were considerate enough to leave me a key."