Hotéis de luxo em Udawalawa

"Our room was not cleaned and we had to call to get service that still took too long to come. There was some water in the room coming from the ceiling, they didnt even try to fix it or offered to change rooms. The guy who came to clean the water, did it with our bathroom mat and then put it back in our bathroom! Our laundry was not delivered in time and we had to call 4-5x for them to bring it. Service in the restaurant also terrible, couldnt get my order right after asking 3-4x. They have a lot...

"This could be something so special. The location itself is amazing and the accommodation for ‘camping’ is incredible. The service wasn’t great however. As kind as everyone was the timings were very off. Being told we needed to be ready for breakfast at 8 and not being served till 9.30. The same for dinner. We also told them we needed to leave on the final day at 7.30 so wanted breakfast at 7. We arrived at the breakfast tent at 7 and no one was there. Unfortunately it was the same for the...