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Avaliações de Hilton Garden Inn Twin Falls

3 out of 5
Hilton Garden Inn Twin Falls
1741 Harrison Street N, Twin Falls, ID

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 627 de 1002 avaliações" "
Nota 8 - Boa. 238 de 1002 avaliações" "
Nota 6 - Ok. 76 de 1002 avaliações" "
Nota 4 - Insatisfatória. 33 de 1002 avaliações" "
Nota 2 - Terrível. 28 de 1002 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Cindi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Brooke

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Friendly staff. Room was clean but basic. Restaurant wasn’t available. Cook shortage. Understandable but would have been nice to know ahead of time.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 29 de abr. de 2024
Brooke, we appreciate your wonderful comments about our friendly service and fresh accommodations. However, we regret that your stay was anything less than exceptional due to the closure of our restaurant. We apologize for the inconvenience this caused and hope you will give us another opportunity to provide you with a better experience. Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Christie

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice room, personable staff. Very close to dining.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 15 de abr. de 2024
Christie, thank you for the great review of Hilton Garden Inn Twin Falls. We are delighted to read about your stay and how much you enjoyed our friendly hospitality and convenient location. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

6/10 - Ok

Alyssa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This place is amazing. I booked through Expedia and booked a king room. Once I checked in I was never told they didn’t have any king rooms. So when we got us to the room it was two queens. A little disappointing but other than that this place is very nice and clean.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 13 de abr. de 2024
Dear Alyssa,Thank you for sharing your feedback about your recent stay. While we are pleased to learn how much you enjoyed your overall stay, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the areaThank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Thomas, SAMMAMISH

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Thx
Hospedou-se por 1 diária em abr. de 2024
Resposta de HGI Twin Falls em 9 de abr. de 2024
Thank you! Hope to see you again soon:)

10/10 - Excelente

Ellen

Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 29 de abr. de 2024
Ellen, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back to the Hilton Garden Inn Twin Falls again soon!Best Regards, Chris BlomGeneral Manager

8/10 - Boa

Amy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
It’s a nice enough room and pretty lobby with good amenities. The water pressure is terrible and it feels worn. The bed is fairly soft but the room is small. Glad we are only here one night.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 6 de abr. de 2024
Dear Amy,Thank you for reviewing our hotel. We are pleased that your visit was enjoyable overall; however, we regret that our accommodations did not meet all of your expectations. Please accept our apologies for any inconvenience you faced due to the water pressure and the size of your room. We deeply regret that these matters impacted your stay, and we assure you your feedback will be addressed. We hope you will give us another chance to welcome you back in the near future.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Lacey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 31 de mar. de 2024
Lacey, thank you so much for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!In hospitality, Chris BlomGeneral Manager

10/10 - Excelente

Steven

The front desk and restaurant staff were extremely nice. They were friendly welcoming and a delight to talk to.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 28 de mar. de 2024
Steven, thank you for the great review of Hilton Garden Inn Twin Falls. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Jaris

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 29 de fev. de 2024
Jaris, thank you so much for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Thank you for choosing to stay with us, Chris BlomGeneral Manager

4/10 - Insatisfatória

Richard

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Kinda gross. Water accumulated in the sink. The shower actuator was broken. Rate it 2 out of 10.
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 26 de fev. de 2024
Richard, please accept our sincere apologies for the plumbing issues you experienced in your room. Your feedback is being shared with our engineering team to address and prevent such issues going forward. We hope you will stay with us again so we can show you our commitment to providing excellent service and fresh accommodations.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Jessie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 26 de jan. de 2024
Jessie, thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Nikki

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 21 de jan. de 2024
Nikki, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Jo Ellen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 9 de jan. de 2024
Jo Ellen, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Audrey

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean and comfortable.
The stay was terrific. Staff was wonderful. Pets were allowed and we had no issues with our service dog being with us. Other places have given us grief even with her service dog paperwork. This place was wonderful. The room was clean and the restaurant had yummy food too! Would stay here again.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de GM em 3 de jan. de 2024
Audrey, thank you for the great review of Hilton Garden Inn Twin Falls. It was a pleasure welcoming you and your service dog on your recent adventure! We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager208-733-8500

10/10 - Excelente

Leann

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 29 de dez. de 2023
Leann, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Joanna

Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 26 de dez. de 2023
Joanna, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

HEATHER

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel and staff are very inviting. The lobby has a great ambiance to it. Everything is clean and our room had the best closet system I've ever seen in a hotel. There's a bar and restaurant in the hotel. Well be staying again!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 16 de dez. de 2023
Dear Heather,Thank you for sharing your experience with other travelers about your time here at Hilton Garden Inn Twin Falls. We enjoyed reading your kind comments about our fresh and clean accommodations and that our devoted associates took excellent care of you. We look forward to your next visit. Have a wonderful day, and travel safely.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Sally

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Eye spy
This place was nice and clean. The room was spacious. The bathroom door swung out and I ran into it when it dark. Ouch...black eye and everything.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 16 de dez. de 2023
Dear Sally,We appreciate your wonderful comments about our hotel. However, we regret that your stay was anything less than exceptional and that you had any issues with the bathroom door. We hope you will give us another opportunity to provide you with a better experience. Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Dobromir

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good place to stay on the road. Friendly staff. However, their pet fee is outrageous and not disclosed at booking. If we knew in advance that we have to pay almost a full extra room for our dog we would never choose this one.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 14 de dez. de 2023
Dear Dobromir,Thank you for taking the time to share about your stay. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. Thank you, Chris BlomGeneral Manager

10/10 - Excelente

Mary

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was clean and comfortable. Lobby was very inviting and comfortable. Staff very friendly.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 12 de dez. de 2023
Dear Mary,On behalf of all us here at Hilton Garden Inn Twin Falls, we enjoyed your kind comments about our fresh and clean accommodations. Thank you for sharing your review with other travelers, and we hope you will revisit the next time you visit Twin Falls!Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Will definitely book here again!
Very nice place, 5 minutes away from our business Christmas party. Very clean and comfortable.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 12 de dez. de 2023
Dear Valued Guest,Thank you for the generous review of your recent stay at the Hilton Garden Inn Twin Falls! We are pleased you found our location near your company’s party to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Thank you for choosing to stay with us, Chris Blom

8/10 - Boa

Jeff

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 9 de dez. de 2023
Dear Jeff,We are delighted to receive this wonderful rating of your stay at Hilton Garden Inn Twin Falls. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Twin Falls.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Karren

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 7 de dez. de 2023
Dear Karren,Thank you for sharing your experience with other travelers about your time here at Hilton Garden Inn Twin Falls. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel was great loved the king suite for our family. The hotel was able to provide a pack and play for our baby. The only down side was the draft from the windows and we couldn’t get the thermostat to heat the room any more.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 5 de dez. de 2023
Dear Guest, We appreciate your wonderful comments about our hotel. However, we regret that your stay was anything less than exceptional. Thank you for bringing these observations to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you for choosing to stay with us, Chris BlomGeneral Manager208-733-8500

2/10 - Terrível

soon

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Manager em 9 de dez. de 2023
Dear Soon,We appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. We appreciate your business and hope you will consider giving us an opportunity to welcome you again.Thank you, Chris BlomGeneral Manager

10/10 - Excelente

IBRAGIM

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de GM em 20 de nov. de 2023
Dear IBRAGIM, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Twin Falls; we hope to see you again soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Rose

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great, including the staff! Very friendly and helpful. I couldn’t have asked for better!! One thing I was disappointed in was they do not offer a free breakfast. Only choice was to eat in their on site restaurant, which seemed pricey, but then is per normal these days.
Hospedou-se por 1 diária em nov. de 2023
Resposta de GM em 6 de nov. de 2023
Dear Rose, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Latisha

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly and comfortable
Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 4 de nov. de 2023
Dear Latisha, Thank you for the generous rating of the Hilton Garden Inn Twin Falls. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Thank you for choosing to stay with us, Chris BlomGeneral Manager

4/10 - Insatisfatória

Stan

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Arrived an hour and a half before the 4pm check in time after a long travel day. They wanted a $40 early check in fee.
Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 29 de out. de 2023
Dear Stan, It is disappointing to learn that we did not meet your expectations during your time with us. Thank you for sharing your observations so we may improve our guest experience. We are sorry your stay was anything short of perfect, and we hope to have another chance to provide you with the outstanding hospitality you should have received during this visit.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Julie

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The midnight desk attendant was really friendly and welcoming. The beds were comfy and down pillows luxurious. The air conditioning was quiet and steady, and stayed on, rather than going off and on all night and waking people up. I've stayed in a lot of hotels, and this property is among the best for a road trip!
Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 22 de out. de 2023
Dear Julie, Thank you for your recent stay at the Hilton Garden Inn Twin Falls and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Twin Falls. We enjoyed having you as our guest, and we hope to see you again on your next visit. Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Emily, Meridian

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Great experience!
Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 18 de out. de 2023
Dear Emily, Thank you for the great review of Hilton Garden Inn Twin Falls. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our devoted staff. We look forward to welcoming you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Tracy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 18 de out. de 2023
Dear Tracy,We are thrilled you had an excellent stay at Hilton Garden Inn Twin Falls, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Donna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was great
Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 15 de out. de 2023
Dear Donna, We are delighted to read the review of your stay at Hilton Garden Inn Twin Falls. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Twin Falls.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Charles

Hospedou-se por 1 diária em out. de 2023
Resposta de GM em 2 de nov. de 2023
Dear Charles, Thank you for choosing the Hilton Garden Inn Twin Falls. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Mark

Hospedou-se por 1 diária em set. de 2023
Resposta de GM em 17 de out. de 2023
Dear Mark, Thank you for choosing to stay with us and leaving a positive rating. We're delighted you had a great experience at the Hilton Garden Inn Twin Falls. If you have any specific feedback or suggestions, please feel free to contact us! We look forward to welcoming you back on your next visit.Thank you for choosing to stay with us, Chris BlomGeneral Manager

6/10 - Ok

Judith

Hospedou-se por 1 diária em set. de 2023
Resposta de GM em 26 de set. de 2023
Dear Judith, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

kathleen s., Bellingham

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de GM em 26 de set. de 2023
Dear kathleen s, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Hilton Garden Inn Twin Falls. We look forward to your return and wish you all the best with your future travels.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Sarah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de GM em 19 de set. de 2023
Dear Sarah, Thank you for choosing the Hilton Garden Inn Twin Falls. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Linda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 17 de set. de 2023
Dear Linda,Thank you for choosing Hilton Garden Inn Twin Falls. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Chris BlomGeneral Manager

10/10 - Excelente

Carol

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The gentleman at check in was superb! Very friendly and helpful. So much better staff and accommodations than the last 2 Hampton Inns during this trip
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 17 de set. de 2023
Dear Carol,Thank you so much for your kind review. We are delighted to know that you enjoyed your stay. We strive to make sure all of our guests are taken care of, and we are happy to know that you loved our wonderful staff. We hope you will join us again the next time you are visiting our area. Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Greg

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good parking safe
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Management em 12 de set. de 2023
Dear Greg,Thank you for sharing your experience with other travelers about your time here at Hilton Garden Inn Twin Falls. We are pleased that you loved our fantastic location and parking, and we hope to have the pleasure of accommodating you again soon.Thank you for choosing to stay with us,Chris BlomGeneral Manager

10/10 - Excelente

CAITLIN, Boulder

Hospedou-se por 1 diária em set. de 2023
Resposta de GM em 1 de out. de 2023
Dear CAITLIN, Thank you for choosing the Hilton Garden Inn Twin Falls. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Steven

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 11 de set. de 2023
Dear Steven,Thank you for the outstanding rating! We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure having you as our guest at Hilton Garden Inn Twin Falls, and we hope you will revisit the next time your travels bring you to our area.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

patrick

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
All
Hospedou-se por 1 diária em set. de 2023
Resposta de GM em 3 de set. de 2023
Dear patrick, We are delighted to read the review of your stay at Hilton Garden Inn Twin Falls. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Twin Falls.Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Rex

Hospedou-se por 1 diária em ago. de 2023
Resposta de GM em 18 de set. de 2023
Dear Rex, Thank you for your kind rating! We are glad you had such a positive experience during your time at the Hilton Garden Inn Twin Falls, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Thank you for choosing to stay with us, Chris BlomGeneral Manager

8/10 - Boa

Mark

Hospedou-se por 1 diária em ago. de 2023
Resposta de GM em 18 de set. de 2023
Dear Mark, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at the Hilton Garden Inn Twin Falls so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Thank you for choosing to stay with us, Chris BlomGeneral Manager

10/10 - Excelente

Velmann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de GM em 31 de ago. de 2023
Dear Velmann, Thank you for the wonderful rating for the Hilton Garden Inn Twin Falls! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Thank you for choosing to stay with us, Chris BlomGeneral Manager

2/10 - Terrível

Sherman

Viagem com a família, Viagem com animais de estimação
Pontos negativos: Serviço e funcionários
I'm not sure who dropped the ball... THERE WAS NO ROOM for us when we arrived. Even though I provided emails confirming our stay there was NO ROOM!!! I don't think I can express how this experience left me feeling angry after traveling 12 hrs only to be let down at 11:30 at night without a room. I can not recommend to anyone That Expedia or Hilton provided a pleasurable experience.
Hospedou-se por 1 diária em ago. de 2023
Resposta de GM em 3 de set. de 2023
Dear Sherman, We appreciate you taking the time to bring these concerns to our attention. We are grateful for your thoughts on this matter and your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Thank you for choosing to stay with us, Chris BlomGeneral Manager

4/10 - Insatisfatória

Harold

Viagem em grupo, Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Requested a handicap accessible room. Was given a hearing accessible room. Room is no different than regular room. When requesting a change agent at desk said I had an accessible room. Was not interested in helping even though she could see I was in a wheelchair. Typical exp at hotels in this area.
Hospedou-se por 1 diária em ago. de 2023
Resposta de GM em 20 de ago. de 2023
Dear Harold, Thank you for taking the time to review your stay with us. We apologize that there was a mix-up with your room reservation and that we were unable to provide you with the specific room type you booked. We are genuinely sorry for the inconvenience this caused you. Our goal is to provide exceptional service to our guests, and we are sorry this was not your experience. We are grateful for your feedback and for your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.Thank you for choosing to stay with us, Chris BlomGeneral Manager