6/10
Upon our arrival at the property, we were unable to get inside because the access code provided did not work. After a long 10-hour drive, my family and I were left stranded outside for approximately 1.5 hours. We were hot, exhausted, and understandably frustrated. Unfortunately, the property manager was initially unsure how to resolve the issue without access to their laptop, which further delayed our entry.Once we were finally able to get in, we found the property to be very nice, and overall, we did enjoy our stay.However, we encountered another concern: the pool does not have a handrail on the steps for safe entry and exit. Handrails are an important safety requirement, especially for those with mobility challenges. My parent, who is disabled, was unable to use the pool safely — which was very disappointing, as the pool was one of the main reasons we chose this property.We hope this feedback is helpful and taken into consideration for future guests, particularly those traveling with elderly or disabled family members.
Shannon B.
Hospedou-se por 4 diárias em mar. de 2025