Your stay was greatly appreciated. We look forward to servicing you again for your lodging needs. Thank you, Stephanie Rowe Front Desk Manager

Thank you for your recent stay. Thank you for your kind review. Please visit us again while in Tullahoma, Tn. Thank You Stephanie Rowe Front Desk Manager

Dear Frederick,Thank you for your time in completing the review on your recent stay at our hotel. We did want you to know that our rooms have standard size toilets, which is required by Quality Inn. Thank you for your business. Take Care.Sincerely,

Dear Shirley,Thank you for your time in completing the online review on your recent stay with us and also for the rating and kind words you wrote. All of us here at the hotel work hard to make each and every guest feel welcome and have a nice visit while with us.Thank you for choosing us for your lodging needs, take care.Sincerely,

Dear Donald,Thank you for choosing our hotel for your lodging needs and also for the rating and kind words you wrote.All of us here at the hotel work hard to make each and every guest feel welcome and have a nice stay while with us.Thank you for your business and we hope to see you again in the future.Sincerely,

Dear Luis,Thank you for your time in completing the review on your recent stay with us and also for the rating that you gave. Guest satisfaction is very important to us and we strive to make each and every guest have a nice stay while with us.Thank you for your business and we hope to see you again in the future.Sincerely,

Dear Allan,Thank you for choosing our hotel for your lodging needs and also for the rating that you gave. Guest satisfaction is very important to us so it is always nice to see (from your rating that you gave) that you had a nice stay while with us.Thank you for your business and we hope to see you again in the future. Sincerely,

Dear Mark,Unfortunately, when you stayed with us we were completely sold out and plus we do share parking with the attached Mexican Restaurant. We are sorry if this caused you any inconvenience. We do appreciate your business and hope to see you again when back in our area.Sincerely,

Thank you for your time in completing the review on your stay with us. We hope you had a nice stay since guest satisfaction is our #1 priority.Thank you for your business.Sincerely,

Dear Sara,Thank you for your time in completing the review on your most recent stay at our hotel and also for the rating and kind words you wrote. It is very important to us that each and every guest have a nice stay while with us so it is always nice to see when guest enjoy their stay.Thank you for your business and we hope to see you again when back in our area.Sincerely,

Mrs. Cruz,The only reason you would not recommend our hotel is because you smoked marijuana is the room and we charged you the cleaning fee for doing this. All of our rooms are non smoking rooms, so when guests smoke in the room of course we are going to charge them. When housekeeping got to your room they immediately called the front desk who then went to the room and could smell it then head of housekeeping was called and so was the general manager who also checked the room and could smell it. We tried explaining this to you but you would not let us speak, you kept speaking over us and yelling at us. We are not the ones who smoked in a non smoking room. That is why you put in this review.

Dear Kayla, Thank you for choosing to stay with us. We appreciate your review.

Dear Janet,Thank you for your time in completing the review on your recent stay with us and also for the rating that you gave. We do strive to provide a pleasant experience for our guests.Thank you for your business and we hope to see you again when back in our area.Sincerely,

Dear Nicholas,Thank you for taking the time to complete the review on your recent stay with us and also for the rating and kind words. It is always great to see when a guest has a nice stay while with us since all of us here at the hotel do our best to make sure that each and every guest is happy with their stay.Thank you for your business and we hope to see you again in the future.Sincerely,

Mr. Banks,We did want you to know that during your stay we did have a pipe bust in the building you were in due to the extreme cold temperatures that we had. But we did have a plumber here 1st thing that morning and they did have the hot water back on and running very early that morning. We did try calling all of our guests, you included, to offer them to go to one of the rooms in our other building to shower if they would like. Best Regards.

Mrs. Neal,Thank you for taking the time to complete the review on your recent stay with us. We did want to let you know that the bathroom in the room that you were in is a standard size bathroom with the toilet and tub. We are sorry that your room was 50 degrees when you checked in but when you stayed it was during the coldest weather we have had in over 10 years. As far as the coffee pot and hair dryer not working, after reading your review we did go and check them both and they work fine, it was the reset button that we had to push in. If you would have let us know any of this we would have taken care of it right then or we could have moved you to a different room since guest satisfaction is our top priority.Thank you for your business.Sincerely,

Dear Kathy,Thank you for taking the time to complete the review on your recent stay with us. We did want you to know that we are getting our maintenance person to look at the bedframe in the room you were in since we just went to all metal frames in our rooms, getting rid of the box springs. As far as the shower, if you would have let us know about any of the issues/concerns that you had with your room we would have taken care of them right then or even moved you to a different room, since we want all of our guests to enjoy their stay with us. Best Regards,

Dear Phillip,Thank you for your time in completing the online review on your recent stay with us and also for the rating that you gave.Guest satisfaction is our top priority and we take it by the rating that you gave us that you did have a good stay while with us.Thank you for your business and we hope to see you again in the future.Sincerely,

Dear Krista, Thank you for sharing your experience with us. We're glad Amy was able to assist you promptly with a new room. We apologize for the inconvenience with the bug and the discomfort with the beds. Your feedback is valuable, and we'll work on improvements to provide a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Dear Kelly,Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is our number one priority so we take it from the rating that you gave that you had a nice stay.'Thank you also for your business and we hope to see you again in the future. Sincerely,

Dear Douglas,We wanted to thank you for your time in completing the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to us and we take it by the rating that you gave that you had a nice stay.Thank you for your business and we hope to see you again soon.Sincerely,

Dear Anna,Thank you for taking the time to complete the review on your recent stay at our hotel and also for the rating that you gave. We were surprised that you thought the bed was uncomfortable since we have pillow top mattresses on all of our beds and most of our guests seem to like the beds. As far as the bathroom, we do have standard size bathrooms in all of our rooms. We are glad that you enjoyed the restaurant that is on site. Thank you for your business and please take care.

Dear Jerry,Thank you for taking the time out of your busy day to complete the online review on your recent stay with us. We did want you to know that we did renovate all of our rooms last year, pulling up all the carpet and going to hard wood floors, we put in new tub surround, new faucets, new bedding and painted all of our rooms. We do thank you for your business and hope to see you again in the future.Sincerely,.

Dear Cory,We wanted to thank you for taking the time to complete the review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our top priority and we assume by the rating that you gave that you had a pleasant stay while with us.Thank you for your business and we hope to see you again.Sincerely,

Dear Kelly,Thank you for taking the time to complete the review on your stay with us. We are not sure why you gave us the rating that you did since you did not leave any comments. Thank you for your business. Best Regards,

Dear Lora,Thank you for completing the review on your recent stay at our hotel and also for the rating and kind words you wrote. It is always a pleasure to hear that guests had a nice stay with us.Thank you for your business and we hope to see you again.Sincerely,

Dear Terrie,We wanted to thank you for taking the time to complete the online review on your recent stay with us and also for the rating that you gave us. Guest satisfaction is very important to all of us here at the hotel so it is always nice to see when a guest has a nice stay.Thank you for your business and we hope to see you again in the future. Sincerely,

Dear Charles,Thank you for taking the time out of your busy schedule to answer the online review on your recent stay with us and also for the rating that you gave. We all work very hard to provide a nice stay for our guests so we take it by the rating that you gave that we accomplished this with your stay.Thank you for your business and we hope to see you again in the future.Sincerely,

Dear Andrew,We wanted to thank you for taking the time to complete the review on your recent stay with us. We were sorry to see that you did not leave any comments regarding your stay since guest satisfaction is very important to all of us here at the hotel.Please take care,

Thank you for taking time out of your busy schedule to complete the review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our number one priority so we take it by the score that you gave that you had a pleasant stay.Thank you for your business and we hope to see you again.Sincerely,

Dear Kevin,Thank you for taking the time to complete the review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our number one priority.Thank you for your business and we hope to see you again in the future.

Gerald,We were surprised to see that you wrote that your room smelled since when we did a courtesy call after you checked in you said your room was fine. If you would have let us know we would have taken care of it or even moved you to another room since our goal is for all of our guests to have a nice stay. Best regards,

We wanted to thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to all of us here at the hotel so it is always nice to see when a guest enjoys their stay.Thank you for your business and we look forward to seeing you again.Sincerely,

Donna,What you wrote in your review is not completely true. The stairs have some dried mud on them from people coming from the horse show which we will take care of now that the event is over. As far as the pool, it is noted on the Expedia site that our pool in closed due to being under renovation due to damage from an underground leak. The traffic that you mention was people coming back from the horse show which we have no control over since we are an open corridor hotel and the show was very late getting over. So people of course will be late coming in unfortunately. Last, all of our beds have new pillow top comforter mattresses which most of our guests really enjoy. If at any time during your stay you felt uncomfortable or had any issues or complaints, if you would have let the front desk know then we would have taken care of them. We do want to let you know that our front desk does property checks every 1 to 2 hours making sure that everything is quiet on our property and on the night that you stayed with us other than guests coming back from the horse show all was quiet. The hotel for the past 3 days was sold out and when guests came to check out most of them gave us compliments as of right now you are the only guest that had issues.

Sharlette, We do not understand your comment regarding the bed being hard and noisy since all of our beds are pillow top comforter mattresses, plus we have never heard of a mattress making noise. We did go and check the bed in the room you were in, sitting and even bouncing on the bed and never heard a noise. We have had no complaints from any of our other guests in-fact we get a lot of good reviews on our beds being comfortable. As far as the deposit for incidentals, we do have signs posted regarding the deposit and how long it could take to get back on guests cards, as long as nothing is damaged or missing from the room and your room was fine. We did go over it with you when you checked in letting you know that it could take 4 to 10 business days to go back onto your card and you just checked out 1 day ago. We have been charging 100.00 for the last 8 years, this is not something that we just started. Other hotels in our area charge a 200.00 to 250.00 deposit. Lastly if the room smelled why would you not let the front desk know. We did a courtesy call after you checked in and you said that everything was good with the room? If it had a smell and you would have told us we could have taken care of it or moved you to another room since we want all of our guests to have a nice stay while with us.

Dear Catherine,We wanted to say thank you for taking the time to complete the review on your recent stay with us and also for the kind words and rating that you gave. We take a lot of pride in our hotel and making our guests have a nice stay while with us so again, thank you.Sincerely,

Mr. DeLong,As we wrote while answering the last review you wrote, what you are writing in the reviews is completely untrue, and we don't say that lightly. If at any time you had any issues/concerns and you would have brought them to our attention, then we would have been more than happy to take care of them and/or move you to a different room but you did not bring any of this to our attention. Guest satisfaction is our top priority but if guests don't let us know about any issues/concerns then we can't fix them. We did go to the room you were in and even took pictures and none of the things you mentioned are correct. The room was not as you wrote, dirty inside and out. The fan in the bathroom and the lamp shade next to the bed were not filthy. As far as breakfast we check it every 15 minutes and keep it stocked for all of our guests even having more than what is required by Quality Inn. If you read some of our other reviews most of them say that they enjoyed our breakfast. Lastly, we do not have shopping baskets filled with garbage under any of our stairwells so we do not know what you are referring to. As far as you receiving a denial from the owner, we do not have any owners at our property working and/or answering reviews. I am the manager and answer all reviews. So again we do not know what you are referring to. We are a corporate owned business and again do not have any owners at our property. If we had owners here then why would they need me. Mr. DeLong, we are human and sometimes we miss things when cleaning or even when inspecting the rooms, but this is one time I have to say that you are wrong. Not to be rude but if I had a prepaid, no cancel reservation that could not be refunded then I would bring any issues/concerns to the front desk's attention so they could either fix them or move me to another room. I would not waste my money. We did not know you had left until reading your review. Why would you just leave and not bring any of this to our attention, especially when you have paid for the room for 5 nights? We have someone at the front desk 24 hours a day, 7 days a week. Again, not to be rude it just doesn't make sense.Best Regards

Dear Howard,We wanted to thank you for taking the time to complete the review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to us so it is always nice to see when a guest has a nice stay.Thank you for your business and we look forward to seeing you again.Sincerely,

Mr. Huston,1st of all you stayed with us for 5 nights and during the 5 nights of your stay not once did you bring any of these issues/concerns to our attention. After reading your review we went to the room you were in and we found nothing of any truth as to what you wrote. Plus just so you know, the room you were in for 5 nights has been rented every night since you checked out and we have had no complaints from any of our guests. The floor cleaner that is used on our floors does not leave the floors oily and slippery plus it is required by Quality Inn and comes from EcoLab. The remote to the TV works fine, nothing is wrong with it. Maybe you were not pointing it at the TV receiver in order to change the channels? How can you assume that the bath and shower fixtures are leaking in the wall? If this was true then it would be running into the downstairs room and we can assure you that it is not. So please don't assume. Regarding as you said, homeless people sitting around under the stairwell that is totally untrue. We have a place between the buildings where guests can smoke and grill out or even just sit and chat and guests use this space so maybe you assumed they were homeless which you should not do. As far as you calling the manager about someone playing loud music in their vehicle, I am the Manager and not once did I speak with you regarding any of these issues much less someone playing loud music. Never did you tell us you did not want housekeeping during your 5 night stay and you did not have the do not disturb sign hanging on your door so of course we are going to provide housekeeping as we do with all of our guests. Now if you would have had the do not disturb sign on your door then we would never had entered your room. Mr. Houston, assumption doesn't work at our hotel. If you had all of these issues then why would you stay with us for 5 nights and not bring any of it to our attention?

Dear dale,We wanted to thank you for completing the review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is very important to all of us here at the hotel so we take it by the rating that you gave that you had a nice stay while with us.Thank you for your business and we hope to see you again soon.Sincerely,

Dear Peyton,Thank you for taking the time to complete the online review on your recent stay with us and also for the rating that you gave. Guest satisfaction is our top priority so it is always great to see when a guest has a good stay while with us.Sincerely,

Dear Gladys,Thank you for taking the time to complete the review on your recent stay at our hotel and also for the kind words you wrote regarding our guest services. Guest satisfaction is very important to all of us here so it is always nice to see when a guest has a nice stay.Thank you for your business and we hope to see you again soon.Sincerely,

Dear Susan,Thank you for taking the time to complete the online review on your stay at our hotel and also for the rating that you gave. We appreciate your business and look forward to seeing you again.Sincerely,

Dear Claudio,We wanted to thank you for taking the time to complete the online review on your recent stay with us and also for the rating that you gave. We are sorry that you did not like the bed. We did just get rid of the box springs and went to metal frames and sometimes it takes an adjustment after being used, so again we apologize if this caused you any inconvenience. Thank you for your business and we hope to see you again. Sincerely,

Dear Bernadette,Thank you for taking the time to complete the online review on your recent stay with us. We did want to let you know that it is posted on all websites, including Expedia, that our pool is under renovation due to damages.We do appreciate your kind words regarding our staff.Thank you for your business.Take Care,

Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is our number one priority so it is always nice to see when a guest has a nice stay. Thank you for your business and we hope to see you again in the future.Sincerely,

Dear Konstantine,Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the kind words you wrote regarding our front desk staff. We will definitely share your review with everyone here at the hotel. Thank you for your business and we look forward to seeing you again in the future.Sincerely,

Thank you for taking the time to complete the online review on your recent stay at our hotel and also for the rating that you gave. Guest satisfaction is our number one priority so it is always nice to see when a guest has a nice stay. Thank you for your business and we hope to see you again in the future.Sincerely,