- Pontos positivos: Serviço e funcionários e comodidades
- Pontos negativos: Condições e instalações do estabelecimento
Virtually no evidence of a proactive or preemptive action. Anything not working properly or anything broken remains that way until a guest complains about it or points it out. Examples: 1, the trash containers in the breakfast area were over flowing. A kitchen worker walked past this situation at least a dozen times and did nothing. 2, when there were no more cinnamon rolls, the trays remained empty for 10 minutes, until I pointed this out to a kitchen worker. She brought out more rolls, but they were completely unheated. I suspect she just took them out of the fridge. A few minutes later she put out cold omelettes. Maybe she was new. The woman who works there during the week was very efficient, but this was the weekend. Also there was a huge gob of black hair in the bath tub that remained there.