Vilas em Toya Bungkah, BA

"Stunning hotel, very elegant, friendly staff "

"1) the pictures in the sankara site dont match with the real room. The only room that have such pictures already offer to another guest, so my room dont match with the room I booked. The answer was the pictures is related to one specific room that already have guest inside and sorry. Nothing happen. 2) the light in pool area is poor and the lights are not working well. Need to change 2 lamps. The reception informed was too late and dangerous. Sorry and thats it. 3) towers in the room were dirty. 4) the shower was dirty with some hair of another guest/person on it. So our perception is the room was not checked and well cleaned. 5) the hairdryer is very low power and dont warm enought 6) the supoort of the reception was minless until now. They just know to say sorry and cannot do nothing more. When arrived nobody make the reception to pick-up our bags. Just one girl with no power enought to get the luggets so I need to do it by myself. 7) in our evaluation this hotel is old and the service ia very poor. We are really disapointed and we will not recommend this hotel for nobody. Not even for my enemies. Note: In the second day the Hotel offer us two options: 1) change for the correct room we booked or 2) stay in the wrong room and get a dinner for free without drinks. This is completely unacceptable. For sure we choose to change the room, but we already lost one night, that costs around 1.000 brl almost 2M IDR. So they didnt do nothing for us."

"Melhor café que já tomei na vida! "

"Hotel incrível em todos os sentidos!"