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Avaliações de Hotel Grand Chancellor Townsville

4.5 out of 5
Hotel Grand Chancellor Townsville
334 Flinders Street, Townsville, QLD

Avaliações

8,6

Excelente

Nota 10 - Excelente. 449 de 964 avaliações" "
Nota 8 - Boa. 362 de 964 avaliações" "
Nota 6 - Ok. 98 de 964 avaliações" "
Nota 4 - Insatisfatória. 35 de 964 avaliações" "
Nota 2 - Terrível. 20 de 964 avaliações" "

9,0/10

Limpeza

9,2/10

Serviço e funcionários

8,4/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Carissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a great little overnight stay with my babies
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Grand Chancellor em 11 de abr. de 2024
Dear Carissa,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with usl.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 - Excelente

Skye

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent customer service and great location.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Belen Canas - Guest Service Manager em 9 de abr. de 2024
Dear Skye,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our service and location.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 - Excelente

Jack

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good value hotel, clean and polite service. Great view from the top floor pool area.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Grand Chancellor em 2 de abr. de 2024
Dear Jack,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 - Boa

Linda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good central location. Parking is limited.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Grand Chancellor em 23 de mar. de 2024
Dear Linda,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

10/10 - Excelente

Haylee

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Excellent service from receptionists, we called to let them know we may be late to check in but they assisted and were well mannered on phone & in person. Thank you team for that & being welcoming at the front desk upon arrival & checkout. Excellent service from one of the Kenyan ladies who worked graveyard shift Friday 08/03/24 11pm - Saturday 09/03/2024 7am-8am she was very kind, helpful & a hard worker even though it was very cold & windy upstairs by pool area. When I called reception to assist with our tv asthe Netflix account was saying “unable to connect to wifi”. A staff member had this fixed for us while we went out to get some food. Thank you! Room looks exactly as it does as per advertised, very clean, beautiful views from our balcony/room as we were located on the 11th floor. Our view was of castle hill & at night time early morning the view was breath taking. Pool was amazing! Beautiful to swim in, view from the 20th floor (where pool is located) also stunning! Only thing I’d say could use improvement will have to be “the hotel underground car parking”. If they can invest in a direct lift from car park to reception/ rooms, that’ll be perfect! I’d say it’ll be more safer for everyone especially those with kids/a family & a lot easier when unpacking/packing the car. Apart from that everything was great, will definitely book our next stay here whenever we’re back in Townsville & will have to try the breakfast buffet too. Overall rating 10/10 🙌👌
Hospedou-se por 2 diárias em mar. de 2024
Resposta de HGC Townsville em 11 de mar. de 2024
Dear Haylee,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially our customer service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciGuest service manager

8/10 - Boa

Yoshihiro

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good enough
Hospedou-se por 1 diária em fev. de 2024
Resposta de HGC Townsville em 7 de fev. de 2024
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager

6/10 - Ok

Yoshio

Pontos positivos: Serviço e funcionários
駐車場が遠いのと朝食がひどい。
Hospedou-se por 1 diária em fev. de 2024
Resposta de HGC Townsville em 7 de fev. de 2024
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager

2/10 - Terrível

Jacinta

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
My partner, daughter and I stayed in your hotel last night in room 1905 and we were not satisfied with the condition of the room or your hotel. After not having power for 3 nights we though we would have a stay at a hotel and choose the HGC as it was classed as a 4 star hotel and was at the centre of everything, where we could come and relax and cool down for the day. We couldn't have been much further from the truth, the room was dirty, windows not cleaned, slippers mouldy, dampness in the bathroom and no pool to cool down as it was under repair, that part I completely understand as these things happen but there was no mention of this on your website or even when we checked in, giving us the chance to go else where that did have an operational pool and the chance to cool down in another pool. So we though we would go and cool down in the room, well that was another mistake, as the AC in the room was not cooling, we though maybe the heat coming through the windows, so we closed the curtains and went for dinner, only to come back to still a warm room. We called the front desk who came and looked at the AC and instead gave us a fan to cool us down. Unfortunately to pay the price we did to sleep in a warm room when we could have done that at home was not the experience nor the lack of sleep that I expected.
Hospedou-se por 1 diária em jan. de 2024
Resposta de HGCT Team em 4 de fev. de 2024
Dear Jacinta ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago FornasariGuest Services Manager

10/10 - Excelente

Hamish

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Grand Chancellor em 21 de jan. de 2024
Hi Hamish,Thank you for your complimentary review. We are so glad you enjoyed your stay. We look forward to welcoming you back to the Hotel Grand Chancellor in Townsville on your next visit. Kind Regards,BreeGuest Service Manager

6/10 - Ok

Tara

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Good location and the buffet breakfast was good. Rooms need maintance done, carpet had holes in it, room had not been cleaned well, hotel smelt musty including our room so we had to sleep with the balcony door open (not ideal in Summer), I can’t even describe the state of the shower (wasn’t dirty as such but just very run down). It really wasn’t like in the photos and was very disappointing. If we were staying more than 1 night I would’ve found somewhere else to stay.
Hospedou-se por 1 diária em jan. de 2024
Resposta de HGC Townsville em 15 de jan. de 2024
Hi Tara,Thank you for taking the time to leave your review. We are so glad to read that you enjoyed our buffet breakfast and our central location in the heart of Townsville. I have passed your feedback regarding your room on to our management teams to look into immediately. We look forward to welcoming you back to HGC in the future so we can demonstrate our commitment to excellence. Kind Regards,BreeGuest Service Manager

8/10 - Boa

Laraine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Central location and reasonable rates
The lobby and restaurant areas have clearly been updated and upgraded, however the same can’t be said for the rooms. The rooms are large and have a great view, the tv is modern, however the furnishing needs updating. The bathroom especially needs mold treatment. It was fine for an overnight stay however and staff were good. Recommend using the hotel parking for $15/night for security of your car.
Hospedou-se por 1 diária em jan. de 2024
Resposta de HGC Townsville em 15 de jan. de 2024
Hi Laraine,Thank you for taking the time to provide your feedback. I am glad you found our staff helpful and our secure parking handy. I have passed your feedback regarding your room on to our maintenance and housekeeping teams for further investigation. We look forward to welcoming you back to HGC on your next trip to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 - Boa

Ross

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, very nice room, great service, secure parking. Room had a stale smell tho only problem.
Hospedou-se por 1 diária em jan. de 2024
Resposta de HGC Townsville em 15 de jan. de 2024
Hi Ross,Thank you for taking the time to leave your review. I am so glad you enjoyed your stay and our central location and service of our staff. I have passed your feedback on regarding your room to be investigated further by our management team. We look forward to welcoming you back to HGC on your next visit to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de HGC Townsville em 3 de jan. de 2024
Dear Traveler,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 - Boa

Sarah

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The rooftop pool was great. The cleanliness of the room was ok but needs improving - old stained carpet, our fridge didn’t work, handprints that weren’t ours all over the glass sliding doors and mirrors. There were also large cockroaches in our room. We used restaurant for buffet breakfast which I think is convenient.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de HGC Townsville em 30 de dez. de 2023
Hi Sarah,Thank you for taking the time to leave your review. I am glad you enjoyed the pool and our buffet breakfast. My apologies in regards to your room, I have passed this feedback on to our management team. Kind Regards,BreeGuest Service Manager

8/10 - Boa

Cecilia

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were lovely
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Grand Chancellor em 29 de dez. de 2023
Thank you for your kind feedback.

6/10 - Ok

sanjay

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Grand Chancellor em 29 de dez. de 2023
Thank you for your feedback.

10/10 - Excelente

Kaori

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Grand Chancellor em 4 de fev. de 2024
Dear Kaori,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 - Boa

Brad

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023
Resposta de HGC Townsville em 24 de dez. de 2023
Dear Brad,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 - Boa

Marlyi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de HGC Townsville em 24 de dez. de 2023
Dear Marlyi,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

4/10 - Insatisfatória

Jason

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
A step back in time, terrible parking options followed by a $100 charge even though the stay was paid in full. Once in the room there is a control panel for an air-conditioner that you in fact cannot control. For the price there are many better and even cheaper options than this one.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Grand Chancellor em 15 de dez. de 2023
Hello Jason,Thank you for leaving your feedback. The 100 is a security authorisation, which is a standard hotel policy and procedure to cover any incidental charges. Kind Regards,Bree, Duty Manager

8/10 - Boa

Peter

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent staff and service. Excellent security. Good breakfast. Average rooms
Hospedou-se por 1 diária em dez.. de 2023
Resposta de HGCT Team em 12 de dez. de 2023
Dear Peter,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 - Excelente

Gaurav

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Grand Chancellor em 15 de dez. de 2023
Hello,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,Bree, Duty Manager

10/10 - Excelente

Garshon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, friendly staff, good location.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Belen Canas - Guest Service Manager em 2 de dez. de 2023
Dear Garshon,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 - Boa

Scott, Sunnybank

Pontos positivos: Limpeza
Place needs work getting old and a little untidy not dirty just needs love
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Santiago em 28 de nov. de 2023
Dear Scott , Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our rooms. We hope this did not inconvenience you too greatly and that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Santiago Fornasari - Guest Services Manager

8/10 - Boa

Desley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de HGC Townsville em 30 de nov. de 2023
Hi Desley,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,BreeGuest Service Manager

10/10 - Excelente

Nicholas

Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Grand Chancellor em 15 de dez. de 2023
Hi Nicholas,Thank you for taking the time to leave your review. Kind Regards,Bree, Guest Service Manager

6/10 - Ok

debbie

Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Grand Chancellor em 15 de dez. de 2023
Hello,Thank you for taking the time to leave your review.Kind Regards,Bree, Guest Service Manager

10/10 - Excelente

Louise

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really enjoyed our stay, with midnight room service, delicious buffet Brekky and lovely staff.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Grand Chancellor em 20 de nov. de 2023
Dear Louise,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciDuty Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Hotel Grand Chancellor em 18 de nov. de 2023
Hello,Thank you for taking the time to provide your feedback.

8/10 - Boa

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Reception staff were excellent room was clean tidy all we needed for a 1 night stay.
Hospedou-se por 1 diária em nov. de 2023
Resposta de HGC Townsville em 18 de nov. de 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 - Excelente

Kiahn

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love the balcony that overlooks the city
Hospedou-se por 1 diária em nov. de 2023
Resposta de HGC Townsville em 18 de nov. de 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your balcony.Kind Regards,Bree HaidarGuest Service Manager

6/10 - Ok

Adrian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Rooms are little out dated & very small. Shower barely fit my husband & I in it so forget the shower sx! ;)P Tried to order room service at midnight but the phone line wasn’t working so had to walk down to reception to order. Air con is very bad, can’t turn it down from 20 deg & 20 didn’t even cool the room sufficiently. Friendly service staff though…. Just wish it was better all round.
Hospedou-se por 1 diária em out. de 2023
Resposta de Belen Canas - Guest Services Manager em 28 de out. de 2023
Dear Adrian,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning and facilities during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Belen CanasGuest Services Manager

8/10 - Boa

Belinda

Pontos positivos: Limpeza e serviço e funcionários
Accommodation great for a 1 night stay
Hospedou-se por 1 diária em out. de 2023
Resposta de Belen Canas - Guest Service Manager em 19 de out. de 2023
Dear Belinda,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 - Excelente

Anne

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Just a bit outdated with décor etc, otherwise great sleep and staff were friendly.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Belen Canas - Guest Service Manager em 19 de out. de 2023
Dear Anne,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

8/10 - Boa

Janice

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location, close to restaurants, hotel rooms large and comfortable.
Hospedou-se por 1 diária em out. de 2023
Resposta de Belen Canas - Guest Service Manager em 19 de out. de 2023
Dear Janice,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

10/10 - Excelente

Corinne

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Grand Chancellor em 4 de out. de 2023
Thank you for staying with us.We appreciate your feedback.

8/10 - Boa

Elsie

Hospedou-se por 1 diária em set. de 2023
Resposta de Belen Canas - Guest Service Manager em 19 de out. de 2023
Dear Elsie,Thank you for taking the time to write leave your review.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

4/10 - Insatisfatória

Ngitthi

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2023
Resposta de Santiago em 26 de set. de 2023
Dear Ngitthi ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.We are dedicated to continually improving our service.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago Fornasari - Guest Service Manager

10/10 - Excelente

ROBERT

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
all good everything suited our needs...
Hospedou-se por 1 diária em set. de 2023
Resposta de Belen Canas - Guest Service Manager em 21 de set. de 2023
Dear Robert,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

8/10 - Boa

MAREE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We arrived at the Hotel at 12 noon to ask them to hold our bags for us as we didn't want to lug them all over Townsville for the next 3 hours. We were delighted to be told that we could have our room right away. Very much appreciated. It has never happened to us before!
Hospedou-se por 1 diária em set. de 2023
Resposta de HGCT Team em 14 de set. de 2023
Dear Maree,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Annaleigh CattanaGuest Services Manager

2/10 - Terrível

Daneile

Hospedou-se por 1 diária em ago. de 2023
Resposta de Hotel Grand Chancellor em 6 de set. de 2023
Thank you for staying with us, we appreciate your feedback!

10/10 - Excelente

Vicki

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved the view from my room, it was Tranquille. I didn't like the fact that parking is not part of the hotel service. I feel once you book a room then they don't care what you do with your vehicle. We were given the option to pay more money for parking. We had already paid enough for our room.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Santiago em 29 de ago. de 2023
Dear Vicki , Thank you for taking the time to provide us with feedback from your recent stay. I am glad to hear that you found the view from your room appealing. However I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option, we do recommend using the car park as a more convenient option. You are correct in that there is a charge for this as indicated on the website that you booked through. We hope this did not inconvenience you too greatly and that you do stay with us again in the future. Kind regards, Santiago FornasariDuty Manager

8/10 - Boa

Joy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Will stay again. Close to everything we need.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Santiago em 29 de ago. de 2023
Dear Joy,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Santiago FornasariDuty Manager

8/10 - Boa

Lyn, Hawthorn

Hospedou-se por 1 diária em ago. de 2023
Resposta de Hotel Grand Chancellor em 9 de set. de 2023
Hi Lyn,Thank you for taking the time to leave your review. We are glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 - Excelente

Nakita

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is in the perfect position if you don’t want to hire a car and just want to walk to cafes/restaurants/bars. The staff were so happy to go above and beyond for our requests and were so lovely. The hotel was clean and well attended too. Buffet breakfast was delicious! Big shout out to Oifa (I am so sorry if I have spelt that wrong - I am sure I have) but she was the best hotel staff member I’ve ever met. She was so happy to help our party with any request and she was incredibly polite. 5 stars all round Grand Chancellor!
Hospedou-se por 3 diárias em ago. de 2023
Resposta de HGC Townsville em 19 de ago. de 2023
Hi Nakita,Thank you for taking the time to leave your feedback. I am so glad you enjoyed our location and amenities and enjoyed the buffet breakfast. I am so glad you experienced our helpful and friendly staff. I have passed this feedback on to management.We look forward to welcoming you back to the hotel on your next visit to Townsville.Kind Regards,Bree HaidarGuest Service Manager

4/10 - Insatisfatória

Nicholas

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2023
Resposta de HGC Townsville em 19 de ago. de 2023
Hi Nicholas,Thank you for taking the time to leave your review.Kind Regards,Bree HaidarGuest Service Manager

8/10 - Boa

Brock

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
I wasn't told that the pool was closed due to maintenance and i couldn't go out on my balcony due to maintenance.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de HGC Townsville em 14 de ago. de 2023
Hi Brock,Thank you for taking the time to leave your feedback. All third party booking sites have been advised of our current pool closure. Please feel free to contact us directly should you decide to stay again.Kind RegardsBree HaidarGuest Service Manager

6/10 - Ok

Christopher

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Rooms are a good size and great location to the the footy 👌 the only let down was the bed was uncomfortable and pillows
Hospedou-se por 2 diárias em ago. de 2023
Resposta de HGC Townsville em 14 de ago. de 2023
Hi Christopher,Thank you for taking the time to leave your feedback. I am glad you enjoyed the room and our central location, especially to Queensland Country Bank Stadium. I am sorry you did not find the bed comfortable.Kind Regards,Bree HaidarGuest Service Manager

10/10 - Excelente

Jillian

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to everything and comfortable rooms, great views
Hospedou-se por 2 diárias em ago. de 2023
Resposta de HGC Townsville em 14 de ago. de 2023
Hi Jillian,Thank you for taking the time to leave your feedback. I am so glad you enjoyed our central location and the view.Kind Regards,Bree HaidarGuest Service Manager

8/10 - Boa

Thomas, Brisbane

Hospedou-se por 2 diárias em ago. de 2023
Resposta de Santiago em 29 de ago. de 2023
Dear Thomas ,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Santiago FornasariDuty Manager