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Avaliações de Keio Plaza Hotel Tokyo

4.5 out of 5
Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 849 de 1367 avaliações" "
Nota 8 - Boa. 349 de 1367 avaliações" "
Nota 6 - Ok. 96 de 1367 avaliações" "
Nota 4 - Insatisfatória. 49 de 1367 avaliações" "
Nota 2 - Terrível. 24 de 1367 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

8,8/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

DANIELA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Uma boa opção em Tokyo
Apesar do hotel mais antigo, está bem cuidado. Quartos confortáveis e silenciosos.
Hospedou-se por 5 diárias em fev. de 2024

10/10 - Excelente

Dr ROBERTO YUKIO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023

8/10 - Boa

Frederico

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Frederico

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Jersey

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is conveniently located and with lots of shops and restaurants. It is very family-friendly with the provision of a baby crib and bath as well as amenity sets for babies. The room is clean and staff service was very good.
Hospedou-se por 6 diárias em mai. de 2024

10/10 - Excelente

Ambika

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel with great amenities. Staff was super helpful and went out of their way to assist in every way. The room was well appointed and clean. We highly recommend it.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Ambika,Thank you for taking the time to share your positive feedback. We are delighted to hear that you appreciated the amenities, rooms, and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 - Excelente

Simonette

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would stay there again!
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Simonette,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 - Excelente

Reshma

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms were really big! Especially as people say rooms in Japan are small. Our room was massive. Nice hotel good friendly staff. Massive hotel though so if you’re looking for a personal touch this isn’t the hotel for you but everyone we came across was really friendly. Only thing is they don’t change your sheets regularly unless you ask
Hospedou-se por 9 diárias em mai. de 2024

10/10 - Excelente

dongryol

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Mark, Astoria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was perfectly located. Quiet and safe and a good place to rest your head after seeing Tokyo. Train is near and Shinjuku station is close as well. Lots of food option near the hotel.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Mark,Thank you for taking the time to share your positive feedback. It's wonderful to hear that you appreciated the prime location of Keio Plaza Hotel Tokyo. We look forward to welcoming you back soon, for more convenient and memorable visits!

10/10 - Excelente

LAWRENCE L S H

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Housekeeping was excellent. I really appreciate how clean the room was kept. Every staff member we required assistance from was professional and helpful. Enjoyed my stay.
Hospedou-se por 10 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear LAWRENCE LSH,Thank you for taking the time to share such a wonderful feedback. It's wonderful to hear that you enjoyed our clean room and the service at Keio Plaza Hotel Tokyo!We look forward to welcoming you back soon, for more convenient and memorable visits.

8/10 - Boa

Wai Kwong

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Wai Kwong,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 - Excelente

Claudia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service, loved the amenities in the room. Good location.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Claudia,Thank you for taking the time to share your positive review. It’s wonderful to hear you appreciated the convenient location and enjoyed the amenities at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 - Excelente

Leh Heng

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stayed for 5 nights and was given a free upgrade to deluxe room
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Leh Heng,Thank you for taking the time to share your review.We hope you enjoyed your stay with us at Keio Plaza Hotel Tokyo, and look forward to serving you again in the near future!

10/10 - Excelente

Dennis, Buena Park

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and convenient.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Dennis,Thank you for taking the time to share your positive feedback. It's wonderful to hear that you enjoyed your stay with us at Keio Plaza Hotel Tokyo!We look forward to welcoming you back soon, for more convenient and memorable visits.

10/10 - Excelente

NOOR FAIZAL

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel staff were very welcoming and polite, making my stay a very good one. The english speaking staff were able to help me with my queries and could accommodate storing my luggage before my check in time.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear NOOR FAIZAL,Thank you for taking the time to share such a wonderful review! It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

8/10 - Boa

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is in the busy Shinjuku area of Tokyo but off the beaten path so the area was quiet and felt very safe. The hotel is huge with a lot of restaurants and amenities. The walk to the Shinjuku Train Station is very nice since the tunnel opens up right at the hotel. The concierge staff were very helpful as well.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Susan,Thank you for taking the time to share your positive feedback. It's wonderful to hear that you appreciated the prime location and the service of Keio Plaza Hotel Tokyo! Please consider us again in your future travel plans.

10/10 - Excelente

Andy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good service. Breakfast was nice fruits were fresh, staff were kind and helpful.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Andy,Thank you for taking the time to share your positive review. It's wonderful to hear you appreciated the service and the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 - Excelente

Rochelle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 9 diárias em mai. de 2024

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What a beautiful hotel! So happy with the room, staff and amenities. Would definitely recommend!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 23 de mai. de 2024
Dear Michael,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms, services and the amenities at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

6/10 - Ok

Janet

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
It was fine however compared to other hotels for lesser cost I didn’t think it was worth the money
Hospedou-se por 1 diária em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 23 de mai. de 2024
Dear Janet,Thank you for taking the time to share your feedback.We apologize if your found our pricing not to your liking. Our rate reflects the high-quality amenities, services,and central location we provide. We appreciate your feedback and hope to welcome you back in the future.

10/10 - Excelente

Tong Hei Alfred

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024

2/10 - Terrível

Yuke

Pontos negativos: Limpeza e condições e instalações da propriedade
Room full of smoke smell
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 20 de mai. de 2024
Dear Yuke,Thank you for taking the time to share your feedback.We are sorry for the issues you experienced with the smell of the room. Please rest assured that your concerns will be shared with the appropriate departments. We look forward to welcoming you back again on your next visit to Tokyo.

10/10 - Excelente

Takaaki

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
部屋が広く清潔でした。
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Kwild

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very helpful staff and the food and staff were amazing
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 20 de mai. de 2024
Dear Kwild,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 - Excelente

Sanghoon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Marissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very accessible to everything. The staff has excellent customer service.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 23 de mai. de 2024
Dear Marissa,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 - Excelente

Nick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 13 diárias em mai. de 2024

10/10 - Excelente

Jiamin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was about 5 mins walk to shinjuku station (if you get the right exit, took me a while to find the hotel when I first arrived). Area was in the quiet area of Shinjuku but easily accessible to convenience stores, food, shopping, drug stores etc. Do check out the Shinjuku part which has a hugee play area if you have children. Room was very big and spacious. Loved it. Staffs were polite and fluent in English. There is the Airport Limo pickup/drop off at the hotel, if timing is too early, there is a pickup at Shinjuku Bus terminal too, very convenient. From Hotel to Narita airport is less than 90 mins.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 23 de mai. de 2024
Dear Jiamin,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo. We look forward to welcoming you back soon, for more convenient and memorable visits!

10/10 - Excelente

albert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location and good size room
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear albert,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

10/10 - Excelente

Ihab

Beautiful hotel great service and breakfast
Hospedou-se por 1 diária em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Ihab,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 - Excelente

Conniet

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel property and the rooms were very clean. Daily room cleaning provided slippers, replenished complimentary glass water bottles and toiletries where as hotels I have stayed at only provided once per stay. A little secret that most people aren't away of, they have a subway station (Tochomae Station) right underneath their property & you can exit through their 2nd floor, as their 3rd floor is where their main entrance is located. At this level they have a great convenience store which includes drinks & food like the popular Japanese Seven Eleven stores with a great selection of souvenirs with reasonable pricing ( Godzilla, Hello Kitty) The 2 best features are that the Japan Limousine Bus stops at their hotel ( $39 price er adult includes 2 pieces of luggage & kids are $19 and include 2 pieces luggage) You must purchase your bus tickets through the Japan Limousine Bus on their website and choose the area of Shinjuku ( the ride is one an half an hour so it beats taking the train with your luggage) but double check if the bus is running based on your arrival time and you can see Keio Hotel as an option) Only Keio hotel offers a complimentary private bus to Tokyo Disney Land and Disney Sea which is only available to Keio Hotel Guests ( pre-book in advance after you reserve your Disney Tickets) Their pool is only open during the summer so check with them in advance. The staff are diverse, so many international team members who can speak English.
Hospedou-se por 13 diárias em abr. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Conniet,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo! We look forward to welcoming you back soon, for more convenient and memorable visits.

10/10 - Excelente

Velibor

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They had a laundry service and the staff was awesome
Hospedou-se por 6 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Velibor,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 - Excelente

Gary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great first class hotel; good buffet breakfast
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Gary,Thank you for taking the time to share your positive feedback. It's wonderful to hear you enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 - Excelente

John

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a large hotel , very conveniently located for meeting people or for transport via Shinjuku Rail Station Excellent service
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear John,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 - Ok

Glorimar

Viagem com a família
Pontos positivos: Comodidades
By mistake I chose a smoking room since this is no common I did not pay attention to this important detail. Expedia should alert that you are booking a smoking room so you can change your selection before finish your booking. O asked for change and they give me a room with 2 twins bed very small and uncomfortable. Nothing for VIP.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 23 de mai. de 2024
Dear Glorimar,Thank you for taking the time to share your feedback.We are disappointed your experience with us has not been 100% positive and we will make sure to forward your feedback to our team. We look forward to hosting you again for an even better experience.

8/10 - Boa

Kevin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Staff EXTREMELY helpful and always positive and respectful. Rooms just a tad underwhelming
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 23 de mai. de 2024
Dear Kevin,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the prime location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 - Boa

Kenneth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We have stayed in this hotel several times. Perfect location!! Wonderful breakfast! Nice property, good size room. Friendly staffs, overall we enjoy staying at keio Plaza hotel shinjuku.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Kenneth,Thank you for taking the time to share such a wonderful feedback! It is always our pleasure to host your stay, and we hope to welcome you back again very soon.

10/10 - Excelente

Carrie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent room. (King room in Main Tower) Devoted and professional staff.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Carrie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms of Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 - Boa

LING

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
整體不錯
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Ling,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 - Excelente

Ann

Pontos positivos: Limpeza e serviço e funcionários
We had an older room. But it was clean. Our view was of Mount Fuji and the Metro Govt building, which entertained us every night with the most incredible light show I’ve ever seen.
Hospedou-se por 11 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 23 de mai. de 2024
Dear Ann,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 - Excelente

Vincent

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel staff was friendly and highly motivated to provide exceptional service and care. In addition the hotel room was superb. I was very happy with my stay and would definitely return.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Vincent,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 - Excelente

Fung Yee Catherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent of all
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Keio Plaza Hotel Tokyo em 28 de mai. de 2024
Dear Fung Yee Catherine,Thank you for taking the time to share your positive review. We are delighted to hear that you enjoyed your stay with us. We hope to host you again soon!

10/10 - Excelente

Abdullah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Salman

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Hotel looked good from outside. The rooms were sparsely decorated. Bed mattresses were too hard / stiff. Washroom counters were melamine / synthetic material. We requested 30 minutes extension in our checkout, which the front desk staff didn’t allow. I then talked to hotel manager and he said we can extend checkout by 30 minutes only if we pay them 11,500 yen more. This is the first time I ever came across such poor customer service in a 4 star hotel. We will definitely not stay in this hotel again.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Salman,Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments. We sincerely hope we’ll have another opportunity to exceed your expectations in the future.

10/10 - Excelente

Yang

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good location, nice room size
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Yang,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

6/10 - Ok

Shelly

Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Miriam, Laguna Woods

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
There’s no room service, no decaffeinated coffee available in the rooms for a 5 star hotel, this not so good. You provide regular coffee and tea in the room but not decaf coffee. Some people cannot drink anything with caffeine especially those with a heart condition like myself. Where do the guests expect to go get decaf coffee early in the morning! Disappointing.
Hospedou-se por 13 diárias em abr. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Miriam,Thank you for taking the time to share your feedback.We appreciate your feedack regarding decaf coffee and will consider your suggestion for the future improvements. We hope to host you again for an even more personalized guest experience.

10/10 - Excelente

Shan

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Shan,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 - Excelente

Marie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Lots of food options near by. Staff was very friendly and accommodating. Enjoyed a wonderful breakfast every morning.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Keio Plaza Hotel Tokyo em 17 de mai. de 2024
Dear Marie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location, the service, and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.