"I am giving my stay a score of 4 due to a few significant service and housekeeping issues that affected my experience.
1. Lack of Privacy & Interrupted Rest:
On one of the days, housekeepers entered my room at 10:00 AM unnecessarily, waking me up and interrupting my rest.
2. Housekeeping & Unresolved Amenity Issues:
From my very first day, I noticed that the hand soap dispenser at the bathroom sink was filled with water instead of soap. I personally approached a housekeeper in the hallway and politely asked her to check and refill it. Unfortunately, nothing was done for the remainder of my stay, and it was extremely uncomfortable having to step into the bathtub every time I wanted to wash my hands. Furthermore, I found hairs on the bathroom wall, which showed a clear lack of thoroughness in cleaning.
3. Pending Security Deposit:
Additionally, a security deposit was pre-authorized/charged at check-in. It has now been 4 days since my check-out and the hold/charge has still not been released or canceled. I would appreciate it if you could look into this immediately and ensure the deposit is refunded/released to my card.
I hope this feedback helps management improve housekeeping communication and front-desk processing."
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