Vilas em Thum, SN

"A terrible experience. My flight from Dresden was delayed, and my train arrived in Chemnitz after 11 PM. I called the hotel by phone to notify them of the delay, and they informed me that the front desk check-in was only until 11 PM. I had already paid for the stays through this site, and so I went there anyway. I called again, they answered but do not received us, and I had to pay for another hotel (I used Hotels.com again). I would like to know how Hotels.com will solve this, as I paid for...

"Das Frühstück war lecker und gut organisiert. "

"Tolle Ausstattung, toller Service und grandioses Essen. "

"Magnifique salle de sport et espace wellness avec piscine et sauna Le dîner était délicieux et le personnel très sympa Je ne peux que recommander."

"Lovely and friendly staff. Very helpful. "

"Das Personal war extrem freundlich, Frühstücksbüffet mit einer sehr guten Auswahl, gut für Wanderer, sehr ruhig und im Wald gelegen "

"Zimmer war sehr sauber und sehr gut eingerichtet. Vorallem sehr viel platz"

"Sehr nettes Personal, saubere Zimmer rundum zufrieden "

"Wir waren mit der Unterkunft und der Freundlichkeit vom Personal rundum zufrieden. Zimmer war sauber und gemütlich"

"Ruhige lage"

"Die Unterkunft ist top, sauber und nah an der Altstadt.Parkplatz direkt am Haus, war zum Advent gold wert.Ausstattung war perfekt, eine erholsame Zeit haben wir verbracht.Danke!"

"The staff are very friendly and attentive. Our flight was delayed and we had a serious problem to check in at another hotel that we had already paid for on this site, and booked this hotel few minutes before arriving, and we were well received. The hotel has large rooms with two separated areas, with good comfort and a good breakfast included."