Very bad service. As the microwave oven was broken, we asked for hot water available at the reception. On the first day they allowed us to take the hot water. On the second day they informed us that we had to pay for the water. To be precise, the water was free, but they informed that you had to bring your own glass. That means finding an open supermarket late at night. The hotel had disposable paper cups, but they refused to provide them. They said I should get my own cup in another place because if they were to provide the DISPOSABLE PAPER CUP I would have to pay. They didn't say the price and I didn't even ask. Except for the terrible service, the hotel is good, especially if compared to the old Premiere Classe, very common in France (2 floors, external stairs). The Thionville hotel has internal corridors, elevators (reception is on the 6th floor), shower area has a glass door and not those plastic curtains, and the bedroom is a little larger. I believe this hotel was built in 2013. There is covered parking included in the price. We requested, but they did not allow us to use a table in the eating area. They informed us that we could only use it during breakfast.
