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Avaliações de Oaks The Entrance Waterfront Suites

4 out of 5
Oaks The Entrance Waterfront Suites
89 The Entrance Road, The Entrance, NSW

Avaliações

7,8

Boa

Nota 10 - Excelente. 743 de 2177 avaliações" "
Nota 8 - Boa. 812 de 2177 avaliações" "
Nota 6 - Ok. 362 de 2177 avaliações" "
Nota 4 - Insatisfatória. 167 de 2177 avaliações" "
Nota 2 - Terrível. 93 de 2177 avaliações" "

8,0/10

Limpeza

8,0/10

Serviço e funcionários

7,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Christopher

Pontos positivos: Limpeza e condições e instalações da propriedade
We were in a loft. It was very spacious with a great view of the lake.
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Stacey

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Absolute fantastic hotel really enjoyed our stay we will definitely be back the staff are all so friendly as well only complaint is the carpark it's so narrow and hard to get in and out
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Management em 14 de mai. de 2024
Dear Stacey,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location with views of the lake. Staff were friendly and eager to please.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Gonny

Pontos positivos: Limpeza e condições e instalações da propriedade
I have stayed at the Oaks the Entrance for over 30 years off and on, at least 6 or 7 times per year, weve gone through their upgrades and renovations at vareous times, we cannot find fault with them, we love going there, and yesterday i received a complimentory bottle of wine with some cheese and crackers..first time ever which was a great surprise for me..thank you to the staff at the Oaks the Entance...
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Hollie

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Mal

Viagem a dois
Room decor was a bit tired, no daily servicing and insufficient cleaning materials to cover the stay Nice location on the waterfront
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Management em 18 de abr. de 2024
Dear Mal,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management.

10/10 - Excelente

Raj

Viagem a dois
Pontos positivos: Limpeza e comodidades
Absolutely fantastic customer care and support.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management. em 18 de abr. de 2024
Dear Raj,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 - Boa

Ryan

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great atmosphere
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

Alana

Viagem a dois
Over all stay was ok. Place definitely needs some maintenance. Loved the location and that it was so close to everything.
Resposta de Hotel Management em 7 de mar. de 2024
Dear Alana,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management.

4/10 - Insatisfatória

Matthew

Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Peter

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Wonderful greeting and informative staff member on where to dine
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Management em 7 de mar. de 2024
Dear Peter,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 - Boa

Garry

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em fev. de 2024

6/10 - Ok

Sarah

Viagem a dois
Great shower pressure in 1980s retro feeling apartment. Unfortunate that our view was a dirty rooftop of the shop and living beside us. Bedroom area was good.loged the sliding doors. Check in was a lengthy process only one person on front desk and 4 people waiting. Parked in council cark park as Oaks carpark was additional $20. The stay was comfortable.
Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Glenn

Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Eirinn

Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Michele

The hotel needs some maintenance it's a bit worn out, especially around the pool!
Hospedou-se por 2 diárias em fev. de 2024

2/10 - Terrível

Ruby

Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Terry

Pontos positivos: Limpeza e condições e instalações da propriedade
Recommend this hotel I will be returning soon Excellent
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Tiarne

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024

6/10 - Ok

Injae

Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Jason

Pontos positivos: Limpeza
Great location & the view from ocean view room was excellent. Rooms could natbe do with an update, but not too bad for the price.
Hospedou-se por 2 diárias em jan. de 2024

8/10 - Boa

Aleksandar

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Very good thanks
Hospedou-se por 2 diárias em jan. de 2024

6/10 - Ok

Diane

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
The property is in need of a refurbishment. Chair fabric fraying. Tape used on outdoor furniture. Not enough outdoor seating near pool. Gym was terrible, carpet looked damp. Carpets were uneven and bubbling up. Pool was full, loud music,smoking and alcohol consumption in the pool. Our air-conditioning unit had cigarette smoke coming into our room from the next door room. The location and view was great.
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

ranin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Nice places near water and kids playground
Hospedou-se por 4 diárias em dez. de 2023

8/10 - Boa

Saif

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
The lifts smell very bad The room needs to be renovated. It’s very old.
Hospedou-se por 3 diárias em jan. de 2024

10/10 - Excelente

Carol

Pontos positivos: Limpeza e comodidades
Despite the varied reviews of this property I found my studio with water views very adequate, clean and stocked as listed. The hotel overall is dated and needs upgrading, but I was very happy with my room. The woman at check-in was very pleasant and helpful regarding parking. The only problem was slamming doors.
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Sireli

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Best of the best.
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, and roomy. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

Sheridan

Hospedou-se por 4 diárias em jan. de 2024

8/10 - Boa

Jacinto

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Management em 16 de jan. de 2024
Dear Jacinto,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 - Excelente

Jasmina

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Shout out to Tessa at the front desk for her amazing professionalism and excellent customer service skills. She is a credit to your establishment.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
Dear Jasmina,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 - Boa

robert

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
Dear Robert,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

4/10 - Insatisfatória

Omar

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024

6/10 - Ok

Winsome

Viagem com a família
Great location, just across from the beach.
Hospedou-se por 3 diárias em jan. de 2024

8/10 - Boa

Won Hwa

Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Management em 16 de jan. de 2024
Dear Won Hwa,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 - Excelente

NICHOLAS

Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

yuri

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023

6/10 - Ok

Jackie

Viagem com família e crianças pequenas
Pontos negativos: Comodidades
Spent majority of the day waiting for the lift, it’s inconvenient when u have children with you and you wait 15 minutes each time you want to go up or down the lift.
Hospedou-se por 1 diária em dez.. de 2023

6/10 - Ok

osamu

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Conforto do quarto
Can’t use wifi at all this is so disappointed
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Hotel Management em 27 de nov. de 2023
Dear Osamu,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

2/10 - Terrível

Sarah, St Helens Park

Pontos negativos: Comodidades e condições e instalações da propriedade
This property would have been beautiful 30 years ago. The room itself was run down, we were put in a 2 bedroom room even though we only requested a single room which we initially thought was great however one of the rooms was being renovated and was a construction site with no carpet, glue on the floor and a water leak(puddle on the concrete) that smelt like mould. The sofa bed was broken and had a sign on it not be be unfolded as it was broken and the tv didn’t work at all. The pool is very run down, tiles coming up around the pool and in the pool itself. The hotel is in a prime location, with a park out the front and overlooking the water. And the staff were so lovely. It’s just a shame the room was such a letdown. We attempted to call the hotel numerous times after leaving however they never answered the phone and when requesting for a callback online no one called you back.
Resposta de Hotel Management em 13 de nov. de 2023
Dear Sarah,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

4/10 - Insatisfatória

Corey

Viagem com a família
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Management em 13 de nov. de 2023
Dear Corey,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

8/10 - Boa

Angelica

Viagem a dois
Pontos positivos: Comodidades
Another good stay at The Oaks, our go to for The Entrance. Great location, reasonably quiet and comfortable rooms. Nothing fancy, a bit shabby in part, but always a satisfactory stay.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 17 de out. de 2023
Dear Angelica,We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

10/10 - Excelente

Ian

Viagem a dois
Pontos positivos: Limpeza
A little out dated.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 23 de out. de 2023
Dear Ian,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

6/10 - Ok

Nichole

Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 13 de nov. de 2023
Dear Nichole,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 - Boa

Jacqueline

Nice view from the balcony. Very central location. The pool area and water was cold so we couldn’t enjoy sitting there. Seemed to get very windy as it’s situated on level 2. All of the shops and restaurants underneath were closed on a Monday so I’d suggest staying here another night.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 13 de out. de 2023
Dear Jacqueline,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 - Excelente

Xiaofan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
we loved the area, nice and clean, playground just outside the building, easy and good for our kids.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 13 de out. de 2023
Dear Xiaofan,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

8/10 - Boa

Gary

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
It was fine
Hospedou-se por 5 diárias em out. de 2023
Resposta de Hotel Management em 13 de out. de 2023
Dear Gary,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.

10/10 - Excelente

Jocelyn

Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 30 de out. de 2023
Dear Jocelyn,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management

6/10 - Ok

Brett

Viagem com a família
This property needs an upgrade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 8 de out. de 2023
Dear Brett,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Management

10/10 - Excelente

Ramona

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Family friendly
Hospedou-se por 2 diárias em set. de 2023
Resposta de Hotel Management em 8 de out. de 2023
Dear Ramona,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management.