2/10
This hotel was a complete disgrace and a blatant case of false advertising.
What we saw online was nothing like the reality we walked into after a grueling 7-hour drive. The photos and descriptions promised a clean, comfortable, family-friendly stay. What we got instead was appalling.
The first room they gave us was filthyātrash and debris scattered everywhere, beds covered in drywall dust and some unknown black grime, and the unmistakable stench of cigarette smoke, even though it was supposed to be a non-smoking room. It was clear someone had smoked in it within the last 48 hours, and the hotel did absolutely nothing to treat or clean it before assigning it to another guest.
When we brought this to the front deskās attention, they refused to even come inspect the room. Instead, they stood by their claim that the room was ācleaned.ā We were then offered a second roomāonly to find it in the exact same disgusting condition.
This wasnāt a one-time mistake. It was a complete failure of cleanliness, professionalism, and basic hospitality.
My family and I felt disrespected, exhausted, and frustrated. We will never returnāand I urge anyone considering this hotel to think twice. This is not a place that values its guests.
Jessica
Hospedou-se por 2 diƔrias em jul. de 2025