4/10
Payed for superior double room, but on arrival was allocated basic twin room above noisy bar with window to busy road. Superior double room advised was cosy and romantic with double bed. The room we were given was ok, but we had two single beds clipped together with big lump in middle. It's room that is advertised as basic double on Expedia and easily recognized. What is most disappointing is the disgenuinity of staff presenting this room as superior double especially when it's nothing like the superior double advertised (the identified room we stayed in was 107 sq ft and the one we payed for was 215 sq feet) and you payed premium price. The disinterest to at least refund the difference in price or to even consider the inconvenience caused is concerning.
Tetbury is lovely place, car park is not convenient, but within 5 min walking distance. Property is very nice and well maintained. Bathroom was very nice and clean. Breakfast average.
Beware when you booking and specify detailed features or desired room (colour of headboard,....) as this is what staff suggested to avoid disappointment.
I wouldn't recommend this place due to poor dishonest customer service.
Katerina
Hospedou-se por 1 diária em abr. de 2025