Apartamentos em Terento, 32

"When planning a trip, it is reasonable to expect that the room corresponds to the images presented at the time of booking. In the case of the “Lumina” category, the hotel advertises photographs of spacious rooms with a bathtub. However, this feature is not standard within the category. There are different configurations, and guests may receive a layout substantially different from what is shown in the advertised images. This is not a matter of perspective or camera angle — the rooms are structurally different. This distinction is not clearly or transparently communicated during the booking process. Considering the approximate rate of €600 per night, additional aspects further diverge from the price positioning: • Reception integrated into the bistrot area, with a strong and persistent cheese odor. • Very small garage with extremely limited maneuvering space, making parking operationally difficult. • Ski room without ventilation, with questionable hygiene standards and recurring strong odors. • Common areas essentially limited to two saunas. • Breakfast with limited variety; pre-prepared eggs served almost cold. Boiled eggs are literally hard and cold when served. • Filter coffee excessively strong, with a low-quality taste inconsistent with the advertised standard. I have stayed in several hotels in this region, including family-run properties, and all of them were excellent experiences. This hotel, however, was a very negative surprise in comparison. "

"Hotel moderno, bonito e com tudo o que é necessário."

"O atendimento foi excelente, tanto por parte da equipe do restaurante quanto da recepção. Além disso, os quartos são amplos, confortáveis e apresentam limpeza impecável."

"Limpeza. Hotel novo, organizado. "

"Tudo perfeito ! "

"Tudo maravilhoso, cafe da manhã, a equipe è simpatica e sempre disponível pra ajudar. O quarto estava muito limpo "

"Tudo impecável, quarto, recepção, atendimento do restaurante, área de spa é magnífica! "

"Um dos melhores hotéis da vida."

"Incrível "