2/10 - Terrível
danita
18 de mai. de 2025
Pontos negativos: Limpeza e serviço e funcionários
We arrived and it was raining. Of course it's a jungle. We were supposed to be there for two nights they checked us in and they said it's too dangerous to take our car up to the hotel because it's so steep and I guess something with the bricks. So he put us in a little car and took us halfway. We got on the elevator. Took the elevator up I think to get off at the restaurant. Walk through the restaurant and over a slippery little bridge. Then we took another elevator up to our room. So of course I asked him when we need to get down what do I do? He said to contact them with WhatsApp and someone will be there within a minute. Okay so we go to the room so many issues. No bedside tables. No electricity at the bedside. You have to step up about a foot or so to get into the bathroom. Hard for someone handicapped. So I messaged them and said we can't stay here. I messaged so many times to no avail I ended up calling the police. The police came. We got down there with all our luggage. The man at the desk promised that he would contact Expedia and give us a refund. It was done. All good.
Staff here was absolutely wonderful. Thank you all for your help with our luggage. lots of stairs in this place. The Infinity pool was beautiful. At the pool bar they make incredible caiperaina. The restaurant was delicious.
And the staff there was incredible as well. We had two different rooms here because of the stair situation. And both of them were so beautiful. The road coming up here is v
danita
Hospedou-se por 1 diária em mai. de 2025
