Thank you for your praise of the view and our staff. As regards breakfast, if you had read carefully before booking that our facility is not a hotel but a bed and breakfast, you probably would have had fewer expectations or spenting more money , you would have booked in a minimum three-star hotel where you found those services which you complains of not having had.I personally prefer to peel a fresh seasonal fruit than find a mix of fruit already peeled in a box, but this is obviously my personal opinion.As regards the washing of the dishes, if you had read better and paid a little attention to our explanation at the time of check-in, you would have understood that the washing of the dishes for breakfast was not your responsibility but those used for cook something for lunch or in the evening yes.As regards the courtesy line, this is also a 3-star hotel service, despite this, you omitted to write that in the bathroom there was liquid hand soap and body wash lotion.Even when I was in hoilday in the United States for the first time, I informed myself about the habits and customs of a different culture and above all as a guest, to respect it and not impose my own one, you know what I'm talking about.

Thank you Scott for staying with us. We hope to see you soon again.

Grazie Ilario per essere stati con noi. Vi aspettiamo di nuovo.

Thank youLejla for staying with us. We hope to see you again in Taormina soon.

Thank you for you stay, we have ensuite rooms asweel, you booked the economy room with external bathroom, you chose this room, you knew already when you made the reservation.

Dear Jackie, we have 3 diifferent category of rooms, you choise the standard room, This type of room is present in the picture advertized, maybe you thoug to become the superior suite with the rate of the standard room. In the website there is also a describtion of the rooms: the standards room they have all theyr private bathrooms in front of the rooms, you should be not surprised about that if you readet wath you booked. About the key that you mean was not fitting in the bathroom door I show you that was fitting, maybe you used instead the key of the room.