2/10 - Terrível
Marcelo, Niteroi
Viagem com a família
27 de mai. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Definitely the worst experience, Worst customer service
We have had been left out side, after arriving at the place nobody to be in touch with.
You'll will probably see the manager or who else take care of this property saying that they tried be in touch with us multiple times, we do received sms while I was driving, swing, enjoying beaches in Sarasota, Tampa Bay, Clearwater
I notice them the fact that after book/received expedia's confirmation, as I am always do, I just closed my laptop and drove away, enjoying my time off with my family.
Once again, when I arrived there, espent about an hour at the reception to realize and confirm the address was correct, however, my reservation was directly to the owner and they couldn't help at all.
I discovered on the hard way being reserverd a private property with many restrictions policy in place, including 10 PM later
The morning time after, we spent a night on a motor in hotel.
I asked for a refund
ANSWER: "BIG NO". The blame was
You'll probably going to see his escuses or thansk for feedbacks, please do not trust him and think yourself and your family late at night out side and nobody, nobody there to assist you.
Look at the reviews and you will find another testmony saying exactely the same issue.
They could even answer expedias's calls during the week tryiong to getting in touch with them to understand what could had happend.
He answered once, in some point, suposing to reach out later on, but never, ever ever happend.
Marcelo
Hospedou-se por 1 diária em mai. de 2024
