Our stay was good, but definitely not praising this place as much as others.
The hotel manager was VERY nice and super helpful. The interesting thing is that when reading previous reviews, they praised the staff. That was not the case for us. We found them extremely unfriendly.
There is one woman, who may be the office manager? She was almost to the point of being rude to us. The women who served breakfast made no attempt to smile or greet us.
We stayed for seven days. On day 4, I requested that our sheets be changed. It didn’t happen. On day 5, I asked Russell and it did happen, but not without angry looks from the staff.
I understand the language barrier, but this was different. They seemed hostile towards us, which is not something that we have experienced in Costa Rica on our many visits.
This is a three star resort and we expected three star, not four or five. But…our family did book a full week with three rooms, so minimally, I would expect a smile and clean sheets.
Sorry Russell! You have your work cut out for you.