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Avaliações de Sheraton Grand Taipei Hotel

5 out of 5
Sheraton Grand Taipei Hotel
12 Zhong Xiao East Road Sec 1, Taipei

Avaliações

8,6

Excelente

Nota 10 - Excelente. 477 de 1000 avaliações" "
Nota 8 - Boa. 398 de 1000 avaliações" "
Nota 6 - Ok. 86 de 1000 avaliações" "
Nota 4 - Insatisfatória. 22 de 1000 avaliações" "
Nota 2 - Terrível. 17 de 1000 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,4/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Pui Tsz

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
酒店在捷運旁邊出入很方便,職員服務態度非常好
Hospedou-se por 2 diárias em abr. de 2024
Resposta de 台北喜來登大飯店 團隊 em 23 de abr. de 2024
親愛的Pui Tsz您好,感謝您選擇入住台北喜來登大飯店,並且抽空分享您的寶貴入住經驗!我們很高興得知您對酒店的地理位置以及服務態度都給予了正面的評價。位於捷運旁邊的優越地理位置確實能夠為您的出行提供便利,讓您更輕鬆地探索台北的各種景點和美食。此外,我們的員工一直致力於提供最優質的服務,讓每一位客人都感受到溫暖和舒適。您的讚賞將會是我們團隊不斷努力的動力,我們將繼續努力保持高水準的服務質量,並不斷改進以滿足每一位客人的需求。期待未來能再次為您提供更加完美的入住體驗,再次感謝您的寶貴評價!誠摯地祝福您擁有美好的每一天!

10/10 - Excelente

yuko

Viagem em grupo, Viagem com a família
ロケーションもとても良く、スタッフの方もとても親切でした。 MRT、バス停も近くにありどこに行くにも便利です。
Hospedou-se por 3 diárias em abr. de 2024
Resposta de シェラトングランド台北ホテル チーム em 22 de abr. de 2024
尊敬なるyuko様、この度はシェラトングランド台北ホテルをご利用いただき、誠にありがとうございました。お客様からいただいたコメントを拝見し、大変嬉しく思っております。ロケーションの便利さやスタッフの親切さについてのお褒めの言葉、心より感謝申し上げます。お客様が快適にお過ごしいただけるよう、スタッフ一同日々努めておりますので、このような温かいお言葉をいただけることは、大変励みとなります。また、MRTやバス停が近くにあり、お客様がご希望の場所への移動が容易であったこと、大変うれしく存じます。台北の観光やビジネスの際に、どうぞご利用いただければ幸いです。お客様のまたのご来訪を心よりお待ち申し上げております。何かご要望やお問い合わせがございましたら、どうぞお気軽にお知らせください。お客様の快適な滞在をサポートさせていただけることを心より願っております。敬具、シェラトングランド台北ホテル

10/10 - Excelente

Hank

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location, spa facilities was very good, a lots of good restaurants on property
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 22 de abr. de 2024
Dear Guest Hank,Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We greatly appreciate your kind words and are delighted to hear that you enjoyed your experience with us.We're thrilled to know that our convenient location, good spa facilities, and diverse dining options met your expectations. Providing our guests with exceptional amenities and services is always our top priority, and it's wonderful to hear that we succeeded in making your stay memorable.Your feedback motivates us to continue delivering outstanding hospitality to all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay at Sheraton Grand Taipei Hotel in the near future.Should you have any further comments or somethig hotel can be enhanced, please feel free to reach out to us anytime.Yours faithfully,

10/10 - Excelente

Hank

Hospedou-se por 1 diária em abr. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 25 de abr. de 2024
Dear Guest Hank,Thank you immensely for awarding Sheraton Grand Taipei Hotel a perfect rating! Your feedback means the world to us.We're thrilled to learn that your stay with us was exceptional. Providing top-notch service and ensuring your comfort are always our top priorities. Your kind words inspire us to continue delivering outstanding experiences to all our guests.We eagerly await your return and the opportunity to exceed your expectations once again. Should you have any special requests or preferences for your next stay, please feel free to share them with us.Thank you again for choosing Sheraton Grand Taipei Hotel. Safe travels until we meet again!Warm regards,

2/10 - Terrível

Mo Pun

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
我訂的是三人行程,付的三人價錢,加床要付費就算了,但其他所有物品只供二人使用就是問題,包括毛巾,牙刷…
Hospedou-se por 3 diárias em mar. de 2024
Resposta de 台北喜來登大飯店 團隊 em 1 de abr. de 2024
尊敬的Mo Pun您好,非常感謝您選擇入住台北喜來登大飯店並分享您的住宿反饋。我們非常重視您提出的寶貴意見,並對未能提供足夠的備品給您表示誠摯的歉意。您提及的情況並不符合我們對客人服務的標準,我們將立即與相關部門聯繫,以確保類似的情況不再發生。我們的目標是確保每位客人都能享受到舒適、愉快的住宿體驗,我們深感遺憾未能達到這一點。我們真誠地向您道歉,並保證我們將採取必要的措施,以改進我們的服務水平。我們真誠地道歉,並感謝您提出的反饋。也期盼您願意再給我們另一次機會,我們將盡力確保您的下次入住會更加愉快。如果您有任何其他可以讓我們更加改進加強之處,請隨時與我們聯繫。誠摯地祝褔您。

10/10 - Excelente

Hiro

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 1 de abr. de 2024
Dear Hiro,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for sharing your feedback with us. We are thrilled to hear that you had a wonderful experience during your time with us.Your satisfaction is our utmost priority, and we are delighted to know that we were able to meet your expectations. We hope that every aspect of your stay contributed to making your time with us truly memorable.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel in the near future. Should you have any special requests or preferences for your next visit, please feel free to let us know, and we will do our best to accommodate them.Yours faithfuly.

10/10 - Excelente

Liren

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient location, nice staff, comfortable beds, good food.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 1 de abr. de 2024
Dear Liren,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your experience with us and that our convenient location, friendly staff, comfortable beds, and delicious food met your expectations.Ensuring our guests have a pleasant and memorable stay is our top priority, and we're thrilled that we were able to provide you with a positive experience.We look forward to welcoming you back to Sheraton Grand Taipei Hotel in the future. If there's anything else we can do to enhance your next stay, please feel free to reach out to us.Yours sincerely.

8/10 - Boa

Hoi Sang

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A convenient location. Well trained staff. Courteous services.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 21 de mar. de 2024
Dear Hoi Sang,Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We are thrilled to hear that you found our location to be convenient and that our staff provided you with courteous and well service.At Sheraton Grand Taipei, we strive to create memorable experiences for all our guests, and it's gratifying to know that we succeeded in making your stay enjoyable. Your kind words will be shared with our team, as they serve as motivation for us to continue delivering exceptional service.Should your travels bring you back to Taipei, we would be honored to welcome you back for another wonderful stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Wish you have a pleasant day.

6/10 - Ok

Masayoshi

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
8階でしたが、窓から見える景色が古いマンションのみで全く良くなかったです。
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 11 de mar. de 2024
Dear Masayoshi,Thank you for choosing to stay at Sheraton Grand Taipei Hotel and for sharing your feedback with us.We regret to hear that you found the view from your room unsatisfactory. We understand that a pleasant view can greatly enhance the overall experience of your stay.Please know that we take your comments seriously and will do our best to address this concern. Your feedback helps us improve, and we appreciate your honesty.If there are any other aspects of your stay you would like to discuss or if there's anything else we can do to make your stay more enjoyable, please feel free to let us know.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more satisfying experience.Wish you have a pleasant day.

8/10 - Boa

Yumiko

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 20 de mar. de 2024
Dear Yumiko,Thank you for taking the time to give good rating to Sheraton Grand Taipei Hotel. We greatly appreciate your positive feedback!It's wonderful to hear that you had a pleasant experience during your stay with us. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.Should you have any additional feedback or if there's anything further we can assist you with, please feel free to reach out to us. We look forward to the opportunity of welcoming you back to Sheraton Grand Taipei Hotel in the future.Yours sincerely.

8/10 - Boa

Seiichi

Viagem com a família
good
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 15 de fev. de 2024
Dear Seiichi,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience during your stay at Sheraton Grand Taipei Hotel.Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to enhance your future visits or if you have any specific preferences, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay with us.Best regards,

10/10 - Excelente

CHANGJUN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 29 de jan. de 2024
Dear CHANGJUN,Thank you immensely for awarding Sheraton Grand Taipei Hotel with a perfect rating! Your generous feedback truly warms our hearts and motivates us to continue delivering exceptional service.We're delighted to learn that your experience with us surpassed your expectations. Providing unparalleled hospitality and ensuring our guests feel pampered and comfortable are our top priorities. Your acknowledgment of our efforts is deeply appreciated.Should your travels bring you back to Taipei, it would be our utmost pleasure to welcome you once again to Sheraton Grand Taipei Hotel. Until then, we wish you safe travels and unforgettable experiences wherever you go.Warmest regards,

10/10 - Excelente

Mahmut Ayberk

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 18 de jan. de 2024
Dear Mahmut Ayberk,Thank you for choosing Sheraton Grand Taipei Hotel and giving us a perfect rating! We're thrilled to know that your stay met your expectations, and your satisfaction is our top priority.Your positive feedback inspires us to continue providing exceptional service and creating memorable experiences for all our guests.We appreciate your trust in Sheraton Grand Taipei Hotel, and we look forward to the pleasure of welcoming you back in the near future. If there's anything you need or if you have any special requests for your next visit, please feel free to let us know.Thank you once again for your kind words and perfect rating. Safe travels, and we hope to see you again soon!Warm regards,

10/10 - Excelente

Mahmut Ayberk

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 18 de jan. de 2024
Dear Mahmut Ayberk,Thank you for choosing Sheraton Grand Taipei Hotel for your stay, and for taking your time to give us a perfect rating! We are delighted to hear that you had an excellent experience with us.Your perfect rating is truly appreciated, and it motivates our team to continue providing top-notch service and ensuring a memorable stay for our guests.If you have any specific feedback or highlights from your stay that you would like to share, we would love to hear more. Your input helps us continuously enhance our offerings.We look forward to the pleasure of welcoming you back in the future soon. Thank you once again for your glowing review!Best regards,

10/10 - Excelente

Aiko

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
部屋も清潔、スタッフの方も皆さん親切でした。立地的にも移動に便利でした。
Hospedou-se por 3 diárias em jan. de 2024
Resposta de シェラトングランド台北ホテル一同 em 9 de jan. de 2024
親愛なるAiko様、シェラトングランド台北ホテルへのご滞在について、お忙しい中貴重なご感想をお寄せいただき、誠にありがとうございます。お部屋の清潔さやスタッフの親切なサービスにご満足いただけたこと、大変嬉しく思います。また、立地についても便利であったとのお言葉、心より感謝申し上げます。お客様の快適な移動や滞在をサポートできたことを光栄に思います。今後もお客様にとって素晴らしい滞在を提供できるよう、スタッフ一同努めてまいります。またのご利用を心よりお待ちしております。何かご質問やご要望がございましたら、どうぞお気軽にお知らせください。誠にありがとうございました。

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
清潔で快適な滞在でした。滞在中一度だけ朝食食べましたが大人子供合わせて5名で約18000円でクオリティはその価値はないかなと思います。外で4分の1の値段で素敵な朝食食べれますもんね。朝食付いてるプランだとしても旅行なら毎日は食べたくないかも。出張とかならいいかと。 でもスタッフは親切丁寧で、場所も便利。 あといろいろなサイトの施設概要にドライクリーニングと別にランドリーサービス(あるいはランドリー設備)と書いてあり、通常それはコインランドリーを指すと思いますがコインランドリーはありません。
Hospedou-se por 3 diárias em dez. de 2023
Resposta de シェラトングランド台北ホテル一同 em 9 de jan. de 2024
尊敬するお客様、シェラトングランド台北ホテルへのご滞在について、貴重なコメントをいただき誠にありがとうございます。お部屋の清潔さとご快適な滞在にご満足いただけたこと、嬉しく思います。朝食に関するおっしゃる通り、価格とクオリティのバランスが課題となる場合がございます。お値段に見合う価値を感じていただけなかったこと、お察しいたします。また、朝食プランが毎日ではなく、出張の際に利用される際に適しているとのお考えも理解いたしました。お食事の点に関しては、今後の改善に努めてまいります。一方で、スタッフの親切丁寧なサービスや便利なロケーションに関するお言葉、心より感謝いたします。お客様のフィードバックは、私たちがサービス向上に努める上で非常に重要なものとなっております。また、コインランドリーに関しての誤解が生じてしまったこと、お詫び申し上げます。今後はより正確かつ分かりやすい情報提供に努め、お客様にとってより快適な滞在を提供できるよう努力してまいります。ご利用いただきまして誠にありがとうございました。何かご質問やご要望がございましたら、お気軽にお知らせください。またのご利用を心よりお待ちしております。よろしくお願いいたします。

8/10 - Boa

Ryosuke

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
台北駅が近く便利
Hospedou-se por 2 diárias em dez. de 2023
Resposta de シェラトングランド台北ホテル em 9 de jan. de 2024
尊敬するRyosuke様、シェラトングランド台北ホテルへのご滞在に関する貴重なご意見をお寄せいただき、誠にありがとうございます。台北駅の近さが便利であったとのお言葉、大変嬉しく存じます。お客様が快適で便利にお過ごしいただけるよう、交通機関や市内の観光地へのアクセスを確保することは私たちの優先事項の一つです。台北駅は市内各地へのアクセスが非常に便利な場所となっており、その立地がお客様にご満足いただけたことを大変嬉しく思います。お褒めの言葉に感謝いたします。今後のご滞在も含め、何かご要望やご意見がございましたらお気軽にお知らせください。またの機会には、お客様を再びシェラトングランド台北ホテルでお迎えできることを楽しみにしております。よろしくお願いいたします。

8/10 - Boa

yuki

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Sheraton Grand Taipei Hotel Team em 9 de jan. de 2024
Dear yuki,Thank you for sharing your positive experience at Sheraton Grand Taipei Hotel. We're thrilled that you enjoyed your stay.Our team works hard to provide excellent service, and your kind words will be shared with them. We can't wait to welcome you back in the future. If there's anything specific you liked or if you have additional feedback, please feel free to share. Your insights help us improve our guest experience.Thanks again for choosing Sheraton Grand Taipei Hotel. We appreciate your support and look forward to hosting you again soon.Yours faithfully,

8/10 - Boa

Hidekazu

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 9 de jan. de 2024
Dear Hidekazu,Thank you for choosing Sheraton Grand Taipei Hotel for your recent stay, and for taking the time to provide us with your feedback. We are delighted to learn that your experience was positive overall, and we appreciate the good rating to us.Your satisfaction is our top priority, and we would love to hear more about your stay. If there are specific areas where we can improve and earn that elusive fifth star for your next visit, please don't hesitate to share your insights with us.We are committed to providing exceptional service, and your feedback is invaluable in helping us achieve that goal. Once again, thank you for choosing Sheraton Grand Taipei Hotel, and we look forward to the pleasure of hosting you again in the future.Warm regards,

10/10 - Excelente

Laura, Simpsonville

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location next to MRT blue line Breakfast buffet amazing with numerous options for both eastern & western style cuisines Super clean & quiet Will stay here again
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 2 de jan. de 2024
Dear Laura,Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sheraton Grand Taipei Hotel. We are thrilled to hear that you enjoyed our great location, conveniently situated next to the MRT station. It's delightful to know that our breakfast buffet, offering a variety of options for both Eastern and Western cuisines, left a positive impression on you.We take pride in maintaining a high standard of cleanliness and providing a quiet environment for our guests, and we're glad to hear that this contributed to your overall satisfaction. Your kind words motivate us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back on your next visit to Taipei. If there's anything specific you enjoyed or anything we can improve upon, please feel free to share your thoughts. Wish you have a pleasant day.

10/10 - Excelente

Chi Man Cliff

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
非常近捷運站,職員非常有禮貌及細心,房間寬敞及整潔,早餐質素不錯,是一間很值得推薦的酒店。
Hospedou-se por 3 diárias em dez. de 2023
Resposta de 台北喜來登大飯店 團隊 em 2 de jan. de 2024
親愛的Chi Man Cliff 您好,感謝您分享您在台北喜來登大飯店的寶貴經驗。我們非常高興得知您對我們的地理位置、服務品質以及房間狀況都感到滿意。我們一直以來致力於提供優質的住宿體驗,而您的正面回饋讓我們感到非常鼓舞。我們的團隊一直努力確保每位客人都能感受到禮貌且細心的服務,並且保持房間的整潔和寬敞。您的讚美對我們而言是最大的肯定,我們將繼續努力提供更出色的服務。再次感謝您的推薦,期待未來有機會再次為您提供愉快的入住體驗。如果有任何其他需要或建議,請隨時與我們聯繫。祝您擁有美好的一天!

10/10 - Excelente

jihun

Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice stay at Sheraton with my family with kids
Convenient location, friendly staff, suitable for pple with infant and toddler
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 28 de dez. de 2023
Dear valued guest,Thank you so much for taking the time to share your feedback about your recent stay at Sheraton Grand Taipei Hotel. We're thrilled to hear that you found our location convenient and our staff friendly. It's great to know that our hotel is suitable for family traveller, as we strive to create a welcoming and comfortable environment for all of our guests.We truly appreciate your positive comments and are delighted that you had a pleasant experience with us. If there's anything specific that stood out to you or if you have any suggestions for improvement, we would love to hear more about your stay.We look forward to welcoming you back to Sheraton Grand Taipei Hotel in the future. Safe travels!Yours sincerely,

10/10 - Excelente

Suk Kuen Pat

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 16 de jan. de 2024
Dear Suk Kuen Pat,Thank you for taking the time to rate your experience at Sheraton Grand Taipei Hotel with a perfect rating! We greatly appreciate your positive feedback.We're thrilled to learn that your stay met or exceeded your expectations, and that you found everything to your satisfaction. Our team strives to provide exceptional service and a comfortable environment for our guests, and it's rewarding to know that we succeeded during your visit.Your support is truly valued, and we hope to have the pleasure of welcoming you back to Sheraton Grand Taipei Hotel for another outstanding stay. If any areas where we can further enhance your experience in the future, please feel free to share your thoughts.Thank you for choosing Sheraton Grand Taipei Hotel.Best regards,

6/10 - Ok

Kuan Long

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Falsely advertising a two twin beds room for 3 adults. Hotel asked for extra to accommodate the 3rd person upon check in. Glad that Expedia responded quickly and promised to cover the extra cost.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 28 de dez. de 2023
Dear Kuan Long,Thank you for taking time to share your experience at Sheraton Grand Taipei Hotel. We apologize for any inconvenience during your stay regarding the room for three adults. Our main goal is to offer a smooth and enjoyable stay, and we regret any miscommunication about the room type and charges.We take your feedback seriously and are investigating to prevent such issues in the future. We're glad Expedia quickly covered the extra cost, and we appreciate your understanding. If you have more to share or discuss, please contact our guest relations team.We value your feedback and hope to welcome you back for a better experience at Sheraton Grand Taipei Hotel.Best regards,

8/10 - Boa

Doris

Viagem com a família
Pontos positivos: Comodidades
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 25 de dez. de 2023
Dear Doris,Greetings from Sheraton Grand Taipei Hotel, thank you for taking the time to share your feedback with us. We appreciate your input and are delighted to hear that you had a positive experience overall.Your good rating indicates that you had a satisfying stay, and we're pleased to have met your expectations. We value your perspective, and if there are specific aspects you'd like to highlight or areas where we can improve, we would love to hear more.Your satisfaction is important to us, and we strive to provide excellent service. If there's anything you'd like to share to make your future stays even more enjoyable, please feel free to let us know.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel in the future.Yours faithfully,

10/10 - Excelente

Chung-En

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 22 de dez. de 2023
Dear Chung-En,Thanks a lot for sharing your thoughts and giving us a perfect rating! We're thrilled to know you had a fantastic time at Sheraton Grand Taipei Hotel.Our team works hard to make guest stay special, and it's great to hear that we succeeded for you. We'll pass on your positive comments to our staff—it really motivates us.We appreciate your support and hope to welcome you back to Sheraton Grand Taipei Hotel. We're always looking to improve and exceed expectations.Safe travels, and we can't wait to host you again!Have a good vacation!

10/10 - Excelente

Edward

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 19 de dez. de 2023
Dear Edward,Thank you for choosing Sheraton Grand Taipei Hotel and for taking your time to share good rating with us! Our team is dedicated to excellent service, and your positive feedback inspires us to maintain Sheraton's high hospitality standards.We look forward to welcoming you back in the future. If there's anything you particularly enjoyed or suggestions to share, we'd love to hear more.Thanks again for choosing Sheraton Grand Taipei Hotel.Wish you have a pleasant day!

8/10 - Boa

Man Yi Terry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
地點近地鐵站好方便,房間隔音好,聽不到走廊聲音,清潔乾淨
今次是生日之旅,酒店有送上兩件蛋糕給我慶祝,酒店就在善道寺站2號出口旁,所以好方便,3號出口在升降機到地面,所以買咗好多戰利品都不用怕,酒店包兩人自助早餐就在中庭,有台灣小吃,味道好,泳池細,Gym Room 比較好一點
有台灣小吃肉湯羹,味增魚湯
有各種不同食品
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de 台北喜來登大飯店 團隊 em 6 de dez. de 2023
親愛的Man Yi Terry您好,非常感謝您選擇在您的生日之旅中入住台北喜來登大飯店。我們很高興得知您對我們酒店的服務感到滿意。很開心我們能有機會為您送上蛋糕,為您的生日添上溫馨的氛圍。我們的酒店地理位置的確很方便,靠近捷運善道寺站出口,讓您能夠輕鬆享受周邊的景點和購物。同時,感謝您分享在中庭享用兩人自助早餐的美好體驗,我們的團隊致力於提供美味的台灣小吃。關於泳池和健身中心,我們感謝您的意見。您的回饋對我們改進和提升服務水平非常寶貴,我們會納入考慮,以確保未來的住宿體驗更加滿意。如果您有任何其他的建議或需求,請隨時告訴我們。我們期待在未來再次為您提供一個愉快的入住體驗。再次感謝您的入住,祝您度過一個美好的生日!最誠摯的問候,

10/10 - Excelente

Gustavo

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel. The restaurant is a little overpriced.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Team em 6 de dez. de 2023
Dear Gustavo,Thank you for choosing Sheraton Grand Taipei Hotel and sharing your feedback. We're thrilled you enjoyed your stay.We value your review on restaurant pricing. We strive to balance value and quality, and your input matters. Your comments will be considered as we improve our offerings.If you have specific feedback or suggestions for improvement, please share. Your opinion is important, and we hope to welcome you back for another positive experience.Thanks again for choosing Sheraton Grand Taipei Hotel.Yours sincerely,

6/10 - Ok

Hisahito

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Hotel Team em 25 de dez. de 2023
Dear Hisahito,Thank you for staying at Sheraton Grand Taipei Hotel and sharing your feedback with us. We appreciate your input in helping us enhance our services.We're pleased to know you had an overall positive experience. However, we noticed the not perfect rating, suggesting some areas may not have met your expectations. We'd like to understand more about your feedback to enhance our services.Your satisfaction is vital to us, and we're dedicated to delivering excellent service. Please share any additional details or concerns so we can improve our guest experience.We hope to welcome you back in the future for an even better stay. Thank you for choosing Sheraton Grand Taipei Hotel.Warm regards,

8/10 - Boa

Ejner Krogh

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Business hotel as it should be
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Team em 18 de dez. de 2023
Dear Ejner Krogh,Greetings from Sheraton Grand Taipei Hotel. Thank you for taking the time to share your experience with us! We are delighted to hear that your experience at out hotel met your expectations for a business hotel. Our team is dedicated to providing impeccable service and ensuring a comfortable stay for all our guests.Your positive feedback serves as a great encouragement for us to continue delivering exceptional hospitality. Should your travels bring you back to Taipei, we look forward to the opportunity to welcome you again and provide another memorable stay.Safe travels, and thank you for choosing Sheraton Grand Taipei Hotel!Best regards,

10/10 - Excelente

CHENGEN

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very friendly staffs
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 27 de nov. de 2023
Dear CHENGEN,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you experienced very friendly service from our staff during your stay at Sheraton Grand Taipei Hotel. It's our goal to create a welcoming and positive atmosphere for our guests, and we're delighted that our team members made a memorable impression on you.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Safe travels, and we look forward to hosting you again soon!Yours Sincerely,

4/10 - Insatisfatória

Kazuaki

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
設備のメンテナンスが不十分 トラブル時の対応が遅すぎる
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 21 de nov. de 2023
Dear Kazuaki,Greetings from Sheraton Grand Taipei Hotel, and thank you for taking the time to share your feedback regarding your recent stay. We genuinely appreciate your comments as they provide valuable insights into areas where we can improve.We apologize for any inconvenience you experienced with equipment maintenance and the perceived slow response to problems. Our commitment is to ensure a comfortable and enjoyable stay for all our guests, and it is disheartening to learn that we fell short of your expectations in these aspects.Rest assured, we take your feedback seriously, and we will investigate the issues you raised to address them promptly. Your observations are crucial in helping us enhance our services, and we appreciate your patience as we work to make the necessary improvements.We hope to have the opportunity to welcome you back in the future, allowing us the chance to provide you with a more positive and seamless experience.Warm regards,

10/10 - Excelente

Ema

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 20 de nov. de 2023
Dear Ema,Thank you for choosing Sheraton Grand Taipei Hotel and for taking the time to leave us a stellar rating! Your positive feedback is truly appreciated, and we're delighted to know that we met or exceeded your expectations.We look forward to the pleasure of welcoming you back to Sheraton Grand Taipei Hotel for another exceptional stay in the future.Warm regards,

10/10 - Excelente

Alyssa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service and staff. Surprised room did not have a bidet but not an issue.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 20 de nov. de 2023
Dear Alyssa,Greetings from Sheraton Grand Taipei Hotel. Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the great service and experienced our dedicated staff during your stay at our hotel.Your comments are valuable to us, and we appreciate your understanding regarding the absence of a bidet in your room. While we do not have bidets as a standard feature, we take note of your preference and will certainly consider it for future enhancements.If there's anything else you need or if you have any specific preferences for your next visit, please feel free to let us know. We strive to make each guest's stay comfortable and memorable.We look forward to welcoming you back to Sheraton Taipei in the future.Best regards,

10/10 - Excelente

ATSUKO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 13 de nov. de 2023
Dear ATSUKO,Thank you for taking the time to leave us a wonderful rating! We are absolutely thrilled to hear about your positive experience at Sheraton Grand Taipei Hotel. Your feedback is incredibly valuable to us and serves as a source of motivation for our team to continue delivering exceptional service and creating memorable stays for our guests. We are delighted that you enjoyed your time with us.Thank you once again for your kind words and for choosing us for your stay.Warm regards,

10/10 - Excelente

MISA

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
スタッフの方の対応がとても良かったです
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 8 de nov. de 2023
Dear MISA,Greetings from Sheraton Grand Taipei Hotel and thank you for your valuable feedback.We are delighted to hear that you had a positive experience with the staff! Excellent customer service can truly enhance one's overall experience. We will continue to work hard to provide our customers with the best quality of service and look forward to welcoming you back in the future!Yours sincerely,

8/10 - Boa

Duc Ngan

Hospedou-se por 4 diárias em out. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 9 de nov. de 2023
Dear Duc Ngan,Thank you for taking the time and for giving Sheraton Grand Taipei Hotel an good rating. We appreciate your honest evaluation of your experience at our hotel.We are committed to continuously enhancing our services to ensure that every guest has a memorable and comfortable stay.Once again, thank you for choosing Sheraton Grand Taipei Hotel, and we hope to have the opportunity to welcome you back in the future, striving to make your next stay even better.Warm regards,

8/10 - Boa

CHOONSHIK

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 6 de nov. de 2023
Dear CHOONSHIK,Greetings from Sheraton Grand Taipei Hotel.We want to thank you for your rating for staying with us.Our goal is to give our guests great experiences, and your feedback helps us do that. We take your comments seriously and use them to motivate us to improve our services for your next visit.If you have more to share or suggestions, please don't hesitate to get in touch. We look forward to serving you again and giving you a better experience in the future.Thank you for choosing our hotel, and we hope to see you again soon.Best regards,

10/10 - Excelente

Karen, Tomiya City

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
ホテルはとても綺麗で設備が整っていました!部屋の雰囲気もラグジュアリーでとてもよかったです。朝ごはんのビュッフェの種類も豊富で楽しめましたし、何よりも台北駅に近く、最寄駅もありロケーションが良かったです。また利用したいと思います!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 1 de nov. de 2023
Dear Karen,Greetings from Sheraton Grand Taipei Hotel.Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience during your stay. Our team takes great pride in maintaining a clean and well-equipped environment for our guests, and we're thrilled to hear that you found the room's atmosphere luxurious and enjoyable. We're also glad you liked our breakfast buffet and that our location near Taipei Station was convenient for you. We look forward to welcoming you back for another great stay in the future!Yours faithfully,

8/10 - Boa

Ratko

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 24 de out. de 2023
Dear Ratko,Thank you very much for choosing to stay at Sheraton Grand Taipei Hotel. We are delighted to hear that you have given us a good. We have always been committed to providing excellent service and amenities to ensure you have a pleasant stay.We sincerely appreciate your support and feedback, as your rating is of great importance to us. Once again, thank you for choosing Taipei Sheraton, and we look forward to providing you with outstanding service again.Wishing you a wonderful day!Sincerely,

10/10 - Excelente

Steven

Hospedou-se por 2 diárias em out. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 19 de out. de 2023
Dear Steven,We wanted to take a moment to express our heartfelt thanks for your fantastic rating of your recent stay at Sheraton Grand Taipei Hotel.Your feedback is truly the best reward for our hard work and dedication to providing exceptional guest experiences. We are delighted to hear that you had a wonderful time with us and that our team could meet your expectations.Once again, thank you for choosing Sheraton. We can't wait to welcome you back for another remarkable stay in the future. Your satisfaction is our top priority.Warm regards,

2/10 - Terrível

Sze Ming

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de 台北喜來登 全體團隊 em 16 de out. de 2023
尊敬的Sze Ming貴賓您好,感謝您入住台北喜來登大飯店,我們非常抱歉知道您擁有不慎良好的入宿體驗。我們真誠關心您的意見,並深感遺憾我們未能達到您的期望。我們也非常感謝您入住期間對設施或環境的分享指教,我們的目標是為所有客人提供卓越的服務,我們將全力解決任何問題,以確保未來的入住體驗更加滿意。感謝您的回饋,我們期待有機會在未來的訪問中彌補這次的不滿。敬祝 順心

8/10 - Boa

tatsuma

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza
とても快適です
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 11 de out. de 2023
Dear tatsuma,Greeting from Sheraton Grand Taipei Hotel.We're delighted to hear that you found your stay at our hotel very comfortable! Your comfort is our priority, and we look forward to welcoming you back in the future. If you have any additional feedback or suggestions, please feel free to share them with us.Wish you have a pleasant day!

10/10 - Excelente

Yasuko

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
さすがの5スタレベルでした
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 11 de out. de 2023
Dear Yasuko,Thank you for choosing Sheraton Grand Taipei Hotel and takeing your time to share tthe positive feedback with us.We're thrilled to hear that your experience lived up to a 5-star level. We're committed to providing the best possible service and amenities for our guests. We hope to have the pleasure of welcoming you back for another 5-star stay in the future.Wish you have wonderful vacation!

10/10 - Excelente

Amy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 4 de out. de 2023
Dear Amy,Thank you for choosing Sheraton Grand Taipei Hotel during the stay.We sincerely appreciate your perfect rating! It's fantastic to know that you had such a wonderful experience during your stay. We strive to provide the best possible service, and your feedback reaffirms that we're on the right track. If you ever return or have any suggestions to make your next visit even more enjoyable, please feel free to share them. Thank you for choosing us again, and we look forward to hosting you again in the future!Yours faithfully

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 3 diárias em set. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 2 de out. de 2023
Dear Guest,Greeting from Sheraton Grand Taipei Hotel.Sincerely appreciate your valued support and good rating during your stay.We will keep on working and always look forward to welcoming guest back hotel soon.Wish you have a wonderful day.

8/10 - Boa

supapong

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade
Hotel is good and clean but already old. They are reconditioni by it. However the service is sometime weird, nobody take care of your luggage when u off from taxi. You have to drag all luggages by yourself and lineup for checkin which is weird. At first i thought it was only due to too many guesses but it happen to be everyone have to carry all big luggages in the line. The staffs are all nice but seem under manpower.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 2 de out. de 2023
Dear supappong,Greeting from Sheraton Grand Taipei Hotel.Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the cleanliness of our hotel and the ongoing efforts to renovate it.We apologize for any inconvenience you experienced with our service during your stay. We understand that the lack of assistance with luggage and the need to stand in line for check-in were frustrating. Your feedback is important to us, and we will use it to improve our services and ensure a more seamless and enjoyable experience for our guests.We appreciate your kind words about our staff, and please be assured that we will take your comments about manpower into consideration to provide better service in the future. We hope you will give us another opportunity to serve you and experience the improvements we are making. Thank you for choosing our hotel for your stay.

10/10 - Excelente

HIROYUKI

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
カジュアルなレストランがあればと思いました。サウナは利用が難しく、もう少し分かり易い説明があればと思いまいした。
Hospedou-se por 3 diárias em set. de 2023
Resposta de Sheraton Grand Taipei Online Marketing em 16 de out. de 2023
Dear HIROYUKI,Greeting from Sheraton Grand Taipei Hotel.We appreciate your feedback regarding your recent visit to our establishment. We're glad to hear that you enjoyed our casual restaurant, but we're sorry to hear about the difficulties you encountered with the sauna. Your comments are valuable to us, and we're committed to making improvements. We will certainly work on providing clearer instructions and guidance for our sauna so that all our guests can fully enjoy the experience. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Wish you have a pleasant day.