2/10 - Terrível
Kayleigh M.
30 de jul. de 2025
Pontos negativos: Limpeza
DO NOT BOOK HERE.Vacasa is a nightmare to deal with. I have spoken to FOUR different people via their chat, and one on the phone, over the span of TWO WEEKS, all without a resolution. Before booking, I specifically sent to a message to ask about the condition of the bed after reading negative reviews that it was worn out and slumped in the middle. “Claire A.” assured me that it had since been replaced. This was not true. Awful condition - completely caved in. Restless nights. Terrible combo for 2 people with back issues. We would NOT have booked here if we knew this was the case.Apartment was flat out NOT vacuumed when we arrived. Pine needles on the carpet, seeds on the kitchen floor, and debris next to the bed. I informed them of this immediately when I received the automated text survey about the cleanliness of the condo but was later accused that I didn’t bring these issues up until after my stay? No, that’s how long the back & forth has continued via new-person-every-time on the chat. And now they aren’t believing me after “investigating” ??? Dish washer pods were NOT provided, resulting in hand washing with dish soap on vacation. Not ideal. And Vacasa staff wants to argue with me about whether or not this was true. I cannot prove that they weren’t provided. Perhaps I used them and then lied about it? Because that would make sense? And be worth my time? Ridiculous. Just a side note: Like some other reviews state, place is incredibly dark and not at all sunny at
Kayleigh M.
Hospedou-se por 2 diárias em jun. de 2025